dshall

Chief not starting

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This occurred a couple of weeks ago.  It is happening again .  I cannot start Chief.  I have rebooted etc.,  anyone else having this problem?

 

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I think the Server is down again , I had trouble getting my license off my Laptop about 1/2 an hr ago too...

 

and can't get into Chief.com either

 

***Edit.  I sent Dan park a message just incase they don't know...

 

M

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Using it now, working OK.

Did you quit and the restart or have you always been on.  I think they said if I waited long enough,  something will time out and I can then get on. This is not good.

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I think the Sever is down again , I had trouble getting my license off my Laptop about 1/2 an hr ago too...

 

and can't get into Chief.com either

 

M

Thanks Mick.  Hey CA,  this is not good guys!

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The upside to this is it is their problem and not mine.  I would leave the office,  but it is 99 degrees out here (for you Aussies dealing with Celius,  that is very very hot).  It's so hot there is no point turning on our undersized AC.

 

I could go home and suffer or stay in my air conditioned office...  or go to the pool and get skin cancer.  Decisions,  decisions........

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Same here. I tried several times. Nothing appeared to happen. I even went to Task Manager which showed CA was not running, but when I tried to reload I received the message about Chief already running, even though nothing showed on screen. I finally was able to get it up and running after several minutes. Something obviously is not right today.

 

Mike

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I just started Chief.  It took about 15 seconds which seems a bitl longer than normal but acceptable.

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Earlier today I edited my profile.plan on my desktop and then turned off X6 & 7 and updated them on my laptop, all smooth as glass. Sorry you are having trouble.

 

DJP

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Eureka,  we have lift off!!!!  What does this mean?  No skin cancer,  no sweltering in my home,   instead I will sit in my nice cool office,  watching the golf tournament and earning money,  life can't get much better.

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Nuthin here. Getting a "The program is already running..." message when I try again. No worries I'm done for the day.

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https://www.chiefarchitect.com  is still down , X7 just took me about 2mins for it to Load not sure if that cos I Auth. earlier already  but yes advise last time was to  wait and let it time out , though they said they lowered it from 5 mins to 90secs didn't they?

 

Have sent Dan Park a PM so he should get an email too to let him know.

 

M.

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I just made this mistake to restart because my tool bars screwed up again,  can't get on. Maybe if I wait long enough.

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Back on,  if it is  not starting,  let it try to start for several minutes,  it should start.

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OK now it's my turn. Nothing nada zilch except "The program is already running".  

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Ok it started after several attempts and a bit of a wait - never experienced this before - ever. It would be nice to know 'why' 

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the Authentication server was likely down again as it was about 3 weeks ago , they reset the time out from 5 minutes to 90secs after last time after numerous complaints, which explains the "wait" I think.

 

(CA needs to authenticated once every two weeks if you didn't know to stay active for anti -piracy measures) 

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Indications of internal data suggest the sytem itself was functioning during the apparent outage but was busier than normal.

 

Our monitoring of these systems did not fail during this time frame.

 

Some users report no problems during this time frame.

 

Evidence suggests the issue might lie with internet hardware outside of our control.

 

We will continue to look into ways to mitigate this type of problem.

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Just went through this-no change in computer or location,was using CA yesterday afternoon.

No go this am,reboot, still nada, tried again-was listed as running in task manager processes- finally loaded.

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