• Content Count

  • Joined

  • Last visited

Community Reputation

38 Excellent

1 Follower

About Dan_Park

  • Rank
  • Birthday 07/30/1959

Profile Information

  • Gender
  • Location
    Rathdrum, ID
  • Interests
    Wood Carving, Computers, Family

Recent Profile Visitors

1517 profile views
  1. Dan_Park

    New computer transfer CA program woes

    If you go to your digital locker: https://accounts.chiefarchitect.com/digital-locker/ you will see your current version available for download. At the top of that screen is a check box "Show upgraded product keys". Checking that box will show download buttons for your older versions. This will allow you to download the installers for your older versions.
  2. Dan_Park

    Customize Window Number in callout

    If you are able to download the beta your SSA is updated through the planned release date. This means you won't be paying any extra for X12. If your SSA expires before the planned release date you won't be able to download the Beta until you renew your SSA.
  3. Dan_Park


    This article covers migrating files to a new computer: https://www.chiefarchitect.com/support/article/KB-00001/migrating-chief-architect-to-a-new-computer.html
  4. Dan_Park


    This is a browser setting. I personally find notifications annoying so I turn them off on most sites. Which browser are you using?
  5. Dan_Park

    Manage Active License

    An option to show your upgraded licenses is now available.
  6. Dan_Park

    Manage Active License

    We are aware that older versions that have been upgraded are no longer appearing due to a recent upgrade of the locker. You should still be able to activate and deactivate upgraded versions from within the program. We are investigating the issue. Please contact technical support if you have issues that cannot be resolved.
  7. Dan_Park

    Forum Tools

    You are right. We only see the online user link now. You can access the member list through search. That changed a while back due to some design changes by the software vendor.
  8. Dan_Park

    Forum Tools

    That's odd. I'm seeing them both as an admin and when logged in as a normal user. Try making your browser window wider.
  9. Dan_Park

    X7 Crashing

    In old versions of Chief we stored binary printer information in the plan. When working on porting to the Mac I changed printing to store that information in a format that is much more stable and portable. If the plan was created in and printed from an older version of Chief it could still contain that data. We attempt to convert that data when printing an old plan but that data can cause problems if it does not correctly match installed printer drivers. Clear printer info was added many, many versions ago to remove that data specifically because we knew of some cases where bad data caused crashes. In plans created in newer versions of Chief that have had the clear printer info command executed you should not see crashes when printing like we did in older versions. If you do please report them to support along with a copy of the plan that fails.
  10. Dan_Park

    Can anyone tell me what this is?

    This is a browser specific setting. I think I understand why it happens but don't have a good solution other than turn browser notifications off. And yes, I would expect that Windows 7 with, the right browser, would handle notifications.
  11. Dan_Park

    Can anyone tell me what this is?

    If your browser is set to accept notifications for ChiefTalk it will periodically receive a .json file with notification data. In some cases if you get logged out due to inactivity or log out from a different browser window, the notifications don't work correctly. I suspect, but am not certain, that the message you see is related. I don't have any good fixes for this at the moment other than tell your browser to not accept notifications or to close ChiefTalk when you are not actively browsing. I would be interested to know which version of IE you are using. We currently do not recommend using IE since Microsoft has essentially deprecated it in favor of Edge. I'm not recommending Edge, I currently have a preference for Chrome but that changes from time to time.
  12. Based on my understanding of the potential threat, I would recommend getting the updates on your systems for the Meltdown and Spectre issues. For information on the above patch as well as a list of the possible problems on windows see this article: https://support.microsoft.com/en-us/help/4056892/windows-10-update-kb4056892 Information about MAC patches: https://support.apple.com/en-us/HT208394 Back up your data.
  13. Dan_Park

    X10 auto built wall gap

    Yes, Please send in the plan. Every plan has some slight differences so this may be a regression we have not seen. If it worked in a previous version it should still work. If you can send in the X9 plan that worked that helps. We also understand it is time consuming to report bugs. We hope you can make the time to send the plan in and explain the problem. And if it helps, a big thanks for taking the time to report!
  14. Dan_Park

    Back-Up Program Preferences

    %appdata% is a variable name on windows and will take you directly to the folder. See the following for a more complete list: https://www.microsoft.com/en-us/wdsi/help/folder-variables If you are using a MAC use the preferences dialog to figure out where we put things.
  15. Dan_Park

    Back-Up Program Preferences

    Chief saves information in a variety of places. For a complete list of locations look at preferences. General>Folders will show all the locations data is stored. To find the location of the .ini files click the button under All Program Paths... and find the location of the Preferences Folder. (usually %appdata%\Roaming\Chief Architect Inc.) I would use care copying .ini files from one version to another or from one machine to another. It is possible to get in a bad state doing this. Deleting the .ini file should allow defaults to be restored but you can do this within Chief in the preference dialog so I would recommend going that route. It does make sense to backup the data. Backup strategy article: https://www.chiefarchitect.com/support/article/KB-01109/implementing-a-data-backup-strategy.html Related articles: https://www.chiefarchitect.com/support/article/KB-00091/backing-up-library-content.html https://www.chiefarchitect.com/support/article/KB-00654/restoring-the-size-position-of-the-side-windows.html https://www.chiefarchitect.com/support/article/KB-00775/managing-your-archive-plan-and-layout-files.html https://www.chiefarchitect.com/support/article/KB-01342/making-a-backup-copy-of-a-chief-architect-program-installer.html https://www.chiefarchitect.com/support/article/KB-00001/migrating-chief-architect-to-a-new-computer.html https://www.chiefarchitect.com/support/article/KB-00987/using-the-backup-entire-plan-tool.html A list of general file management articles: https://www.chiefarchitect.com/support/category/5/file-management.html