RobUSMC Posted July 21, 2015 Author Share Posted July 21, 2015 Back up... Thanks Kirk Link to comment Share on other sites More sharing options...
jcaffee Posted July 21, 2015 Share Posted July 21, 2015 Me thinks an offsite failover of the phone home process needs implemented. jon Link to comment Share on other sites More sharing options...
ChiefArchitect Posted July 21, 2015 Share Posted July 21, 2015 The Chief Architect website became slow this morning. Chief Architect the program should have launched for you, but, there may have been a ~30 second delay while the program tried to contact the website. And, as Joe pointed out, disconnecting from the internet would have sped up the launch. Sorry for the inconvenience. Link to comment Share on other sites More sharing options...
Joe_Carrick Posted July 21, 2015 Share Posted July 21, 2015 Me thinks an offsite failover of the phone home process needs implemented. jon Agreed. Either a secondary Server or a "Time-Out" over-ride. Link to comment Share on other sites More sharing options...
DRAWZILLA Posted July 21, 2015 Share Posted July 21, 2015 This is when it pays to get up late on the west coast, never had a problem. Link to comment Share on other sites More sharing options...
MPDesign Posted July 22, 2015 Share Posted July 22, 2015 I had the same issue yesterday morning. (~30 seconds is an eternity on a computer) I thought it was my computer acting up! Rebooted several times, checked task manager and the process was running but not the application. It finally opened after shutting the computer off and I walked away cursing till about 8:15 central. I like Jon's thought about a fail safe, How about a password access with a challenge question as backup? Link to comment Share on other sites More sharing options...
Kbird1 Posted July 22, 2015 Share Posted July 22, 2015 Bit strange as I thought CA only needed to Check In once every 14 days (security) , unless you are activating/deactivating of course , so this "outage" really shouldn't have been an issue . M. Link to comment Share on other sites More sharing options...
jcaffee Posted July 22, 2015 Share Posted July 22, 2015 Bit strange as I thought CA only needed to Check In once every 14 days (security) , unless you are activating/deactivating of course , so this "outage" really shouldn't have been an issue . M. Not sure where you got '14 days', but CA validates every time the software is launched. Maybe if you keep it running for 14 days? jon Link to comment Share on other sites More sharing options...
KirkClemons Posted July 22, 2015 Share Posted July 22, 2015 The software checks for internet every launch. If no internet is available, it just launches in offline mode. It can do this for 14 consecutive days before you will need to reactivate online again. The issue that spurred all this is that our server encountered a problem on on part of the system. The software would still launch but it had to time out on the primary server before it attempted to access the secondary address. Yesterday, if you waited for that timeout the program would eventually launch. We are adjusting that timeout, and will come up with a plan to make that timeout less likely to be necessary in the future. Link to comment Share on other sites More sharing options...
chief58 Posted July 22, 2015 Share Posted July 22, 2015 Thank you Kirk for your explaination Link to comment Share on other sites More sharing options...
Kbird1 Posted July 22, 2015 Share Posted July 22, 2015 that may have changed in X6/X7 , I run into issues with X5? working out of town with no internet and CA wouldn't open , back then you couldnt update etc online by phone either by logging into my account , so I had to wait till I had inet access again log in and then I was ok again , I called Support and I think they told me every 14 Days but perhaps it was 10 ? but at the time they couldn't help me at all either. EDIT I guess it hasn't Kirk just posted above me at the same time..... Link to comment Share on other sites More sharing options...
KirkClemons Posted July 22, 2015 Share Posted July 22, 2015 that may have changed in X6/X7 , I run into issues with X5? working out of town with no internet and CA wouldn't open , back then you couldnt update etc online by phone either by logging into my account , so I had to wait till I had inet access again log in and then I was ok again , I called Support and I think they told me every 14 Days but perhaps it was 10 ? but at the time they couldn't help me at all either. EDIT I guess it has Kirk just posted above me at the same time..... It's always been this way, but ideally, you would only see this if you were offline for more than 2 weeks. In this case a server issue caused multiple people to see a delay at the same time, but they were never truly offline, they just needed to wait longer to see Chief launch. However, the timeout is 5min. so understandably, most people assumed the program was locked up. So, in short, we do have a backup in place, it just takes the program 5min. until it will try the backup option. We'll be looking into this for future releases. Link to comment Share on other sites More sharing options...
Kbird1 Posted July 23, 2015 Share Posted July 23, 2015 servers are still having issues I haven't been able to get in here or Hometalk for the past hour or so , library was still up but Forums and website have be inaccessible again. Link to comment Share on other sites More sharing options...
HumbleChief Posted July 23, 2015 Share Posted July 23, 2015 I can't post here either Link to comment Share on other sites More sharing options...
Dan_Park Posted July 23, 2015 Share Posted July 23, 2015 We had a problem with our Authentication server today. The problem is unrelated to the previous problems with the main chief site. We first received a problem notification at 3pm at 4 the cloud service notified us the affected server was to be retired. We immediately made the decision to do a relaunch on new hardware which took us down for a few minutes. We sincerely hope these server problems are behind us. We will be working to continue to make our systems more reliable. Link to comment Share on other sites More sharing options...
Kiwideziner Posted July 23, 2015 Share Posted July 23, 2015 Dan / Kirk We appreciate the updates, we all know that even new equipment can fail. Link to comment Share on other sites More sharing options...
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