usingchief Posted October 10, 2016 Share Posted October 10, 2016 I have been holding off upgrading my Mac OSX but finally needed to do it for other apps. So bit the dust and upgraded my Mac to Sierra yesterday and today CA Premier X8 crashes intermittently. • Version 18.3.1.2 OSX. Anyone having similar issues on their Mac? Crashed 5 times in less than 20 minutes. First time,.. lost all the work. ;-( Link to comment Share on other sites More sharing options...
chief58 Posted October 10, 2016 Share Posted October 10, 2016 Scott Hall is the Mac guy on here or contact Chief Support for help with that Link to comment Share on other sites More sharing options...
LevisL Posted October 11, 2016 Share Posted October 11, 2016 I'm seeing something similar on my MacBook Pro, but not on my iMac. Both are running Sierra. I replaced the SSD drive on my MacBook to a larger one right after upgrading the OS, so I thought the crashing was related to that, but now you've got me rethinking that... I haven't had a chance yet, but I'm planning on trying a repair installation (if that's even an option) or just deleting and reinstalling Chief. Have you tried that? Link to comment Share on other sites More sharing options...
DG1949 Posted October 11, 2016 Share Posted October 11, 2016 Just updated to Sierra on late 2015 iMac and CA 8 has slowed to an absolute crawl. I would caution anyone with a similar machine and in the middle of an important workflow to think twice about Sierra at this point. Everything was fine until Sierra, which is not playing nice with CA8 Prem. Model Name: iMac Model Identifier: iMac17,1 Processor Name: Intel Core i5 Processor Speed: 3.3 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 6 MB Memory: 32 GB AMD Radeon R9 M395 2048 MB Link to comment Share on other sites More sharing options...
usingchief Posted October 11, 2016 Author Share Posted October 11, 2016 CA support help stated that Mac OSX Sierra and CA are not that compatiable. They don't recommend upgrading to Sierra. That said,... I rebooted the Mac again, rebooted CA and so far,... have not been experiencing the issues that I had ... tho' it did crash again today.... just not like it was when it was repeatedly bombing. Link to comment Share on other sites More sharing options...
DRAWZILLA Posted October 11, 2016 Share Posted October 11, 2016 Scott Hall is the Mac guy on here or contact Chief Support for help with that Where is that guy, is he vacationing again Link to comment Share on other sites More sharing options...
chief58 Posted October 11, 2016 Share Posted October 11, 2016 Perry he is either on vacation or has been spending his days on the golf course Where is that guy, is he vacationing again Link to comment Share on other sites More sharing options...
Northriver Posted October 11, 2016 Share Posted October 11, 2016 I am wondering if he is visiting Parker in NY. His last post was at 2 or 3 something in the AM my time(West Coast). Link to comment Share on other sites More sharing options...
DRAWZILLA Posted October 11, 2016 Share Posted October 11, 2016 Believe it or not He actually gets up that early in the morning, not I. Link to comment Share on other sites More sharing options...
jorgearaya Posted October 11, 2016 Share Posted October 11, 2016 No issues here, updated since it came out. Using Chief version 18 All my work is done on iMac computers. Link to comment Share on other sites More sharing options...
Electromen Posted October 12, 2016 Share Posted October 12, 2016 I'm running the latest version of Sierra and CA x8 on a 2010 Mac Pro tower with an updated video card. No crashes, in fact it's very stable. Link to comment Share on other sites More sharing options...
dshall Posted October 12, 2016 Share Posted October 12, 2016 No problem here I had one crash moving a wall. I kept Sierra on my computer too much trouble to go back to El Capitan. Link to comment Share on other sites More sharing options...
kminc1 Posted October 12, 2016 Share Posted October 12, 2016 I came on here to see if there was a solution to the problem. Mine crashes all the time using Sierra Version 10.12 on a 2015 15" Macbook Pro and Chief Verson 18.3.1.2. I cannot get anything done, going to try rebooting. Link to comment Share on other sites More sharing options...
mchroust Posted October 12, 2016 Share Posted October 12, 2016 My is also crashing and the mouse is really sluggish. CA support help also stated to me that Mac OSX Sierra and CA are not that compatible. Chief is definitely need to upgrade the software to be compatible with Sierra. Martin Chroust-Masin Chief X-8 (latest) Model Name: iMac Model Identifier: iMac17,1 Processor Name: Intel Core i7 Processor Speed: 4 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 8 MB Memory: 24 GB Chipset Model: AMD Radeon R9 M395 Type: GPU VRAM (Total): 2048 MB Vendor: ATI (0x1002) Link to comment Share on other sites More sharing options...
dshall Posted October 12, 2016 Share Posted October 12, 2016 My is also crashing and the mouse is really sluggish. CA support help also stated to me that Mac OSX Sierra and CA are not that compatible. Chief is definitely need to upgrade the software to be compatible with Sierra. Martin Chroust-Masin Chief X-8 (latest) Model Name: iMac Model Identifier: iMac17,1 Processor Name: Intel Core i7 Processor Speed: 4 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 8 MB Memory: 24 GB Chipset Model: AMD Radeon R9 M395 Type: GPU VRAM (Total): 2048 MB Vendor: ATI (0x1002) Here is my info... hey wait a second, your 'puter is better than mine. Model Name: iMac Model Identifier: iMac14,2 Processor Name: Intel Core i7 Processor Speed: 3.5 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 8 MB Memory: 16 GB Boot ROM Version: IM142.0118.B13 SMC Version (system): 2.15f7 Serial Number (system):* Hardware UUID: 833D271F-7E8C-5F8F-B489-5B408BA31431 I am not having problems.... I don't think I am. Who did you talk to over there at CA? BTW, if I know what I am talking about, and I probably don't, but I have a NVIDIA card and you have an ATI. Haven't I heard there are issues with ATI cards? Link to comment Share on other sites More sharing options...
Joe_Carrick Posted October 12, 2016 Share Posted October 12, 2016 Sometimes when the OS is updated - the Graphics is set to the OnBoard Chipset. I don't know if this is true with the MAC, but it happens with Windows PCs. When that happens I just go into the NVIDIA Control Panel and reset it to use the NVIDIA GPU. Maybe that's what's happened to some of you MAC users when the OS was upgraded. Link to comment Share on other sites More sharing options...
Athenian_CAD Posted October 12, 2016 Share Posted October 12, 2016 I came on here to see if there was a solution to the problem. Mine crashes all the time using Sierra Version 10.12 on a 2015 15" Macbook Pro and Chief Verson 18.3.1.2. I cannot get anything done, going to try rebooting. Try turning off teh Bumping/Pushing snap setting. Link to comment Share on other sites More sharing options...
Electromen Posted October 13, 2016 Share Posted October 13, 2016 I'm running the latest version of Sierra and CA x8 on a 2010 Mac Pro tower with an updated video card. No crashes, in fact it's very stable. I was wrong about this. I'm still on 10.11.6 El Capitan Link to comment Share on other sites More sharing options...
mchroust Posted October 13, 2016 Share Posted October 13, 2016 I got fed up and rolled my iMac back from Sierra to El Capitan. I will wait until Chief Brains get around to upgrade the program. Model Name: iMac Model Identifier: iMac17,1 Processor Name: Intel Core i7 Processor Speed: 4 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 8 MB Memory: 24 GB Chipset Model: AMD Radeon R9 M395 Type: GPU VRAM (Total): 2048 MB Vendor: ATI (0x1002) Link to comment Share on other sites More sharing options...
Chaum77 Posted October 23, 2016 Share Posted October 23, 2016 Since upgrading my MacBook to Sierra have been experiencing random crash events. Please prioritize fixing this problem. System / Software Configuration: CA Premier X8 build 18.3.1.2OSX Sierra Version 10.12 (16A323) MacBook (Retina, 12-inch, Early 2015) Processor 1.2 GHz Intel Core M Memory 8 GB 1600 MHz DDR3 Intel HD Graphics 5300 1536 MB Thank you in advance. Erik Chaum Link to comment Share on other sites More sharing options...
Dermot Posted October 23, 2016 Share Posted October 23, 2016 Just a reminder from our forum guidelines: Please do not use this forum to try and report bugs to us. Although we have moderators that monitor this forum who occasionally will answer questions, they do not look for reports of bugs. You should always contact our Technical Support department directly if you think that you have found a bug in one of our products. That said, we have received a number of reports of random crashing on Macs after people have upgraded to Sierra. Only some people appear to have the problems but they seem to be having them frequently. We are looking into this and making this a top priority. It is possible that we may be able to do something on our end and release a patch that prevents the crashing. For now, I would recommend that you don't get Sierra if you haven't already got it. If you do have Sierra and are experiencing these problems, you may want to try working with bumping/pushing turned off. This may or may not solve the problems, but it might also be a more difficult way to work. The only other thing would be to rollback your OS. As always, if you are ever experiencing any crashes for any reason, I would encourage you to contact technical support: https://www.chiefarchitect.com/support/#contact Link to comment Share on other sites More sharing options...
Designers_Edge Posted February 18, 2017 Share Posted February 18, 2017 Dermot, I have waited patiently to upgrade my iMac to Sierra because of all the problems I experience with Chief when I do so. It is now the middle of Feb. are people still having problems with crashing? Link to comment Share on other sites More sharing options...
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