Chief Architect
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Everything posted by Dermot

  1. Carl, you should contact support on Monday during their normal business hours. What you are describing should not be happening and we have no reports of this kind of behavior in X13. There were some toolbar problems in X12 and prior versions but as far as we can tell these problems have been fixed (or at least greatly reduced) in X13. Currently, we have only one report of a user who was having problems with his custom toolbar reverting back to the default toolbars once every 2-3 weeks that we believe is related to him using an icloud account.
  2. "When I try and delete the door, it deletes the stairwell opening." I don't think you deleted the doorway. I think you deleted the actual railing. As a result, you lost your room definition which meant that your room was no longer a stairwell (or open below). If your stair has the "Automatic Rail Openings" option turned on (under the style panel of the stair dialog), it will automatically create a doorway in the railing. You can turn this option off, and you won't get an opening in the railing but you will still have a railing across the top of your stair so I don't think this will help you solve your problem. You can manually edit the doorway to make it large enough so that you won't get that extra piece (as suggested by Chopsaw). Or, you could make the railing invisible (as suggested by Jacob) although this will affect the whole railing so in some situations you will need to break the railing first. This might also be the result of an alignment problem. If your capped stair wall is not properly aligned with your wall on your upper floor or your stair is not actually aligned with the wall, you could see some problems like this. Sometimes just making sure everything is properly aligned can make little problems like this go away. As for the wall cap miter, you may be able to correct this with a wall break to force the cap to go horizontal before the miter but you might just need to manually fill in a piece to cover the hole. In both cases, I don't think this will always work perfectly since you have some unusual angled intersections. You might want to submit a report to tech support and include this plan so that we can look into this more to see if we can make any improvements.
  3. Is the arrow actually part of the block? If you only selected the text and blocked it, then the arrow won't be added to the block. Is the arrow on a different layer? If you explode a block and any of the objects are using a layer that is turned off, then they will disappear. Any thing else is probably a "post the plan" type issue. Or, if all else fails, contact tech support.
  4. Maybe use an electrical schedule?
  5. You might want to have a look at this tech article: This message is only there to let people know that they have either drawn or moved something so far away from the origin that it is likely to cause problems that would otherwise be hard to figure out. We assumed that most people would either know what they did wrong or be able to find it for themselves. We provided the options to delete it or move it to the origin for those people that were not able to figure it out on their own. We also provided the Check Knowledge Base button for those people that had more questions. If you think either the error message or the tech article can be improved, then you should probably make a suggestion. You should probably leave the snarky comments out though because they probably won't help you get much support.
  6. One way of doing this is by drawing the existing floor plan and then doing a "save as" on the plan. You can then use the reference display to display the existing plan below the proposed plan. Another way of doing this is to create a cad detail of the existing plan view and then convert it into a cad block that you can display before the proposed changes. We also have a number of remodeling training videos that you might want to take a look at:
  7. Chief Architect Interiors should be very capable of doing what you are asking. More information can be found here: You might also want to take a look at our consumer products. Home Designer Pro is the most capable but you may be able to do what you want with either Suite or Architectural which are much less expensive. Here is a comparison chart for Home Designer products that you can check out: Also, you may want to download one or more of the trial versions to try it out to see if will do what you want. And lastly, you may want to speak with one of our sales people during our normal business hours to discuss your specific needs and what options will work best for you:
  8. You can turn on/off the display of the status bar in your preferences dialog on the appearance panel.
  9. Here is a tech article that might help: It's not quite as trivial as just taking a picture of some tile and then make a material out of it. If you don't crop the image properly, it won't display very well. I would recommend that you try to crop it along the center of the grout. You should also try to make sure your lighting is pretty even or it won't look as good either. The other thing that can be helpful is to make sure your pattern matches your image so that any view that include lines will look reasonable.
  10. A manual railing set to follow stairs is not able to make the balusters go to each tread. This is a limitation of this tool. A pony wall with a railing will not do this either but will give you a different railing design. If you want to model balusters sitting on top of each tread, you will probably have to turn back on the stair railing or manually place each baluster, newel, and rail. If you are having problems with the stair railing, then you should either post pictures of the problems you are having or post the plan demonstrating the problems (or if all else fails, contact tech support). If you are having problems attaching a plan, you should either zip it to make it smaller or strip out stuff that doesn't affect the problem area to make it small enough to post.
  11. I would use 3 separate landings for this. Landings can be made any shape you want just like any other "polyline" shaped object. This tech article may also have some helpful info:
  12. This sounds more like an outlook issue. I believe outlook will just use the standard windows file open dialog. I don't know if outlook does anything to override your system settings though. You might want to play with the "More Options" drop down that allow you to control what displays and how it displays. Somewhere, but I forget where at the moment, you can turn on the display of file extensions which I find more useful then the icons. You might also want to try a reboot if you have not already.
  13. My guess is that your ".plan" and ".layout" file extensions are not associated with the program. See if this tech article helps:
  14. We have had some mixed results with this new driver. Scott obviously had better results which is why he posted. Our testing team found that on one of their machines they had worse results (as in more frequent errors). If you download the latest driver and see worse problems, you might need to roll back to an older one. We are still working with Nvidia to get a better solution.
  15. You might want to try deleting the layout box and resending the view. This is kind of a sledgehammer solution but it can often fix a wide variety of layout problems. It's hard to tell by just looking at the small picture but it looks like the color fill is somehow offset from the plot lines. This can sometimes mean that the data saved with the layout box was corrupted in some way. The simplest and fastest way to correct this is just delete the box and resend the view. If the problem happens with a new view sent to the layout box, I would recommend that you report this problem to tech support so that someone can look into this plan more.
  16. Did you change either your Auto Story Pole Dimension defaults or Maker defaults?
  17. The mobile viewer is fairly limited based on what size models it can handle. We also have a desktop viewer that can handle any size model but it requires that your client has a desktop computer that can run X13 (and you have to send them your plan files). Another option is just sending them high quality pictures that you can create and export. You could even play around with the 360 panorama image exports. You could also create walkthrough videos to send them. Lot's of options but I don't know what will work best in your situation.
  18. You might want to check out this tech article:
  19. I believe everything I have posted is 100% true. Regardless, I tweaked the wording slightly to try and make it more clear but maybe you missed this prior post? If any of my posts are not clear, then please try to ask clarifying questions before you question their validity.
  20. I don't think this would be easy to do with the cabinet tools because of the taper. If you can find a symbol online, you could import it. Otherwise, building each piece using polyline solids.
  21. My comments here are only about using an Nvidia 3000 series video card on a Windows 11 machine. If you experiencing any problems using a different OS or a different video card, then please contact our technical support team to report your problems. There are no updates since my post on Monday. We are still waiting on Nvidia to either release a new driver or tell us what we can do to avoid these problems. There is not much else we can do other than keep bugging them. The only other thing I can suggest is downgrading to Windows 10 until then.
  22. Hitting tab and specifying a length less than 1" works for me. Turning off the grid snaps also works. So does specifying a smaller snap grid size. So does using the Input Line tool. And so does specifying the actual start point, end point, or line length in the specification dialog. Should be able to use whatever method you like the best.
  23. Just to be clear, you don't actually delete rooms. They are formed by the program automatically when you enclose a space with walls (as long as they are not marked as "no room def"). When you delete walls, the rooms are temporarily kept in memory so that you can reconnect walls and keep your room settings. Closing and reopening a plan will always clear out any temporary rooms. Deleting walls, which can remove rooms, does not necessarily remove the things that were automatically created by the walls. Things like foundation walls/slabs, attic walls, roofs, and framing might not be removed unless you have "auto rebuild" turned on for these things. In these cases, you would have to manually remove them or manually rebuild them. Also, it's important to keep your walls properly aligned between floors otherwise you can get strange attic walls or roofs generated. Turning on your reference display (F9) is usually helpful for this. If a wall is close to a wall above or below it but not actually aligned with it, you should see a new tool show up in your edit toolbar (or context menu) called "Align with Wall Above/Below". Also, if you are in a camera view and you are trying to modify a room, you can usually click on a wall first and then use the tab key (or "next" tool) to select the room. Alternatively, you can usually click on a floor or ceiling to select a room. I am guessing that you are a relatively new user. Regardless, we have lots of training videos that can help with most of this stuff. I recommend starting with the quick start series:
  24. This would probably shed water better. Done with auto roofs.
  25. In X13, you can just select the object and then use the "Convert to Symbol" tool that appears on the edit toolbar. In X10 (as your signature indicates you are still using), you would first create a camera view with only the surfaces that you want to turn into a symbol. Then you could use the "Convert to Symbol" tool that is in the Tools menu. And, as Eric is suggesting, more info can be found in your reference manual.