Chief Architect
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Everything posted by Dermot

  1. As far as we can tell, there are no new problems in the latest update ( that were not already in the previous one ( If you are experiencing any new problems, you should first try doing all of the usual things like rebooting your computer, checking your video card drivers, checking any other recent system changes, etc. If you are looking for more information, then please take a look at this tech article: If you are still having problems, then please contact our tech support team for additional help.
  2. Although it is true that there were not a lot of improvements to the stair tools for X13, I think they have actually changed a lot over the last 14 years. In fact, I don't think you could have done a lot of the things outlined in this thread 14 years ago. Here are just some of the things that we have done: X12 - Ability to connect stairs of different widths - Better control over landings for automatic stairs - Better tools for moving and bumping stairs individually or as a group - Ability to control number, placement, size, and materials of stair stringers - Ability to control thickness and material of stair wall trim X11 - Pony walls with railings can now follow stairs - Auto connected stair landings for manual winders and starter treads - Improved control over landing railings per edge X9 - New L-Shaped and U-Shaped stair tools - Ability to specify railings on landings - Ability to use panels for stairs, ramps, and landings - Improved control over newel and baluster spacing - Improved dialog previews for stairs and landings - Improved control over top and bottom rails - Improved snapping to walls X8 - Stair break lines - Handrail returns and extensions - Improved display with stair and ramp details in plan views - Improved display with stair, ramp, and landing railings in plan view - Improved control over how to specify top of stair X7 - Ability to control solid railings that follow stairs X3 - New ramp tool - Improved landing tool - Railings that can follow stairs - New stair defaults - Improved one-click stair tool - Ability to group stair select and modify - Ability to manually adjust stair heights - Improved stair and landing materials X1 - New one-click stair tool - New wrapped stairs Of course, there is always more that we can do and you should feel free to submit feature requests for the things that you would still like to see improved.
  3. There appears to be a problem with your product registration. Please contact our technical support department during our normal business hours for additional help in this matter.
  4. We recently released an update ( that should correct some very serious problems that were occurring on macs. If you are using a mac, you should download and install this update. You can find the instructions for downloading and installing it along with the update notes by using the Help>Download Program Updates tool from within the program. If you are still seeing problems after installing the update, then please contact our technical support team for further assistance:
  5. Dermot

    x13 slow!

    You might want to review this tech article: You might also want to post your plan (using the Backup Entire Plan tool) to see if others are experiencing the same slowness with their configurations. You should probably post an example of what you are doing and exactly how long it takes on your system so they have something to compare with because "slow" is a very subjective term. If all else fails, you may also want to contact technical support for more help.
  6. We just released an update ( that should correct this problem. You can find the instructions for downloading and installing it along with the update notes by using the Help>Download Program Updates tool from within the program. If you are still seeing problems after installing the update, then please contact our technical support team for further assistance:
  7. I believe you are still trying to snap the bottom corners of the stairs together. You need to snap the top corners together along the deck/landing edge (where my arrow is pointing in the picture I posted above). This will cause to the stairs to overlap but they should then wrap/miter.
  8. Ryan is correct. You need to snap the top edge of the stairs to the inside corner, not the bottoms.
  9. If you wish to see the floor below (or any other floor in the model), for doing things like aligning walls between floors, you can turn on the reference display.
  10. I don't think there is an easy way to model a corner cabinet with two different depths. You can model one with two different widths but I don't think that will help in this case. It's pretty easy to simply place a normal corner cabinet or rotate a standard cabinet into the corner as long as you don't mind some dead space behind it. In the pictures below, I just used 3 base cabinets and positioned them using point-to-point move, no cad lines needed. I also converted the auto counter tops into a custom one to hide the space behind the corner. It's really just a matter of which method most closely matches what you will actually build.
  11. One easy way of moving a group of objects an exact distance: 1. Group select all of the objects. 2. Use Transform/Replicate dialog to move them in the desired direction.
  12. I believe the problems that were reported to us regarding curved surfaces, such as with cabinet hardware, where they were missing some edge lines in vector views were corrected in the update. If you have not downloaded and installed the 23.2 update, you should do this as soon as you are able. If you are still experiencing any problems that are similar to this, then you need to report those problems to our technical support team. You need to include a plan that demonstrates the problem along with clear instructions for how to reproduce the problem, preferably something like a saved camera view.
  13. It's pretty easy to open the file in a spreadsheet program (like excel), and remove any columns or rows that you don't want (like the type, name, and desc columns and the header row). Chief will then be able to read the file. Unfortunately, the import terrain tool can't convert the latitude and longitude coordinates into X and Y coordinates for you. This means that you will probably have to jump through some hoops to get it into a form that is actually usable. I believe this may have been what Robert did but only he would know for sure. It might be easier to figure out how to import the gpx file directly using the import GPS tool instead. Or, see if your converter can convert it into an X/Y coordinate format instead of lat/long format.
  14. I get the following error message: Did you maybe get this error before and then select "do not show"? You can always reset your message boxes in your preferences. Regardless, if you look at the file in another program, it should be pretty obvious that the file contains extra data that is not supported:
  15. Turning on print preview will show you what the line styles will actually look like when printed. Be sure to setup your paper size in the Drawing Sheet Setup because if it is inappropriate, then your line styles will not look correct. As far as editing line styles where the size of the segments need to use lengths less than 1/16", you might want to use the Number Style button to change the dialog display to decimal inches. This is assuming that you are still using X12 because in X13 this will automatically display values of 1/32" or 1/64".
  16. Just a little more information that may help others with this same problem... This problem is our top priority at the moment. Although it is only affecting a subset of mac users, we consider it a very serious problem and are very determined to get to the bottom of this. This is a very complicated problem and every indication is that this is very related to an OS update as well as a compiler update. We don't believe this is related to any of the code changes in 23.2 because if we just recompile the code for 23.1 using the updated compiler, it has the same problem. Unfortunately, it is difficult to roll back either the mac OS or the compiler so we are looking for a solution that works with the current versions. When we do find a solution, we will try to release an update as soon as we are able to. Until then, there are a few things that you can do: - You can go back to the previous X13 version (23.1) instead of the most current update (23.2). Any files already saved in 23.2 can still be opened in 23.1. Unfortunately, this means that you will not get any of the other useful bug fixes that are in 23.2 but this at least should allow you to run X13 for now. If you need help doing this, please contact technical support for assistance. - All of the reports we have received, and all of our house testing, has suggested that this problem only happens if you open a file by double-clicking on the file outside of the program. You may want to try using the Open Plan tool from within the program instead. You will have to launch the program first and then use either the startup options dialog or the file menu to open your plan files. - There also seems to be a correlation with people opening files from online sources, such as dropbox or onedrive. You may also want to try downloading the file to your computer first and then opening it from your computer. Please note that you may also need to manually upload the file when you have finished working on it to make sure your online source stays up-to-date. And as always, please feel free to contact tech support if you are experiencing any problems like this and need any additional help.
  17. From the manual: To create a multiple floor walkthrough 1. Draw a Walkthrough Path so that it extends into a staircase or ramp in the same direction as its Direction Arrow. See Displaying Stairs, Ramps, and Landings. Do not drag the Walkthrough Path across the entire length of the stairs or ramp. If you do, its height will remain relative to the current floor. 2. When you release the mouse button, the program will automatically display a dashed line with an arrow extending past the last Key Frame on the current floor. If it follows stairs or a ramp going upward, the path will also extend to the top end of the staircase or ramp. 3. Go up or down one floor, select the Walkthrough Path, and resize and reshape it as needed. You can use the Create Walkthrough Path tool to draw more segments and use the Add Key Frame edit tool, as well.
  18. You can also just use the Floor Up/Down tools while the view is open. Need to make sure that the camera has "Display on All Floors" turned off.
  19. Walls in Chief are designed to model what is built in the real world. In the real world, a simple interior wall is typically 4.5" thick because it has a 3.5" framing layer and 1/2" drywall on both sides. You can choose whether or not display all of this information in your plan using your layer display options. You can choose whether or not to dimension to this information using your dimension defaults. Alternatively, you can also model your walls more unrealistically if you prefer by creating a wall type does not have this added information. My guess is that you are getting fractions in your wall dimensions because either you are dimensioning to the wrong wall layers or you have laid out your walls inaccurately. Without posting a plan, no one will know for sure. As for drawing walls, here is some more info that might help: As for using the dimension tools: As for getting more realistic presentation views: And as always, if you think you have found a problem in the program, you should always contact our technical support team to report this.
  20. As far as I know, X13 should work the same as X11 in this regard. See picture below. If you are experiencing different behavior, then please report the problem to our technical support team.
  21. See if this helps:
  22. If you are running X13 on a mac and you get this message: Then please contact our technical support team. We have had a number of people call into tech support with this problem but so far we have been unable to duplicate this problem on any of our internal machines. We think that this means that there is a problem on your system related to file permissions. In all cases that have been reported, the file was on the system but it could not be read by the program. We are still investigating this problem but we are trying to get as much information about it that we can. If you are getting any of the other error messages, but not the "No message available" one, you should review this tech article: And if all else fails, please contact tech support:
  23. Assuming that you used the bay window tool, it depends on whether or not your bay window is set to "Show Component Labels" or "Show Single Label for Entire Unit". This setting affects the labels as well as how it is treated in the schedule. If your bay window is set to show a single label, then unchecking "Include in Schedule" will remove it from the window schedule. If you don't want any bay windows in your schedule, you can also turn off bay windows using the "Objects to Include" options in the schedule specification dialog. If your bay window is set to show the component labels, then all of the component windows will appear in the schedule. You can use the tab key to select any of the component windows and uncheck "include in schedule" for the ones that you don't want in the schedule. If you don't want any of them, it is easier to switch to show single label to remove them. Hope this helps. More information can be found in the reference manual and/or the training videos.
  24. First, don't panic. "Using Active Defaults" does not really mean anything is actually wrong. All it means is that your current selected defaults don't match any of your saved default sets. If you use the "Edit Active View" tool and go to the "Selected Defaults" panel, the program will show you exactly what defaults the view is currently using. By reviewing them, you should be able to tell which default(s) are not set to what you want. One easy solution is to just choose the default set you want to use from the drop down list and update them all at once. This is what default sets are for, just a way of quickly changing all of your defaults in one step. As far as "creating havoc on notes" is concerned, you haven't really explained what the problem is. If the problem is that your notes do not look correct, then my best guess is that you are currently using the wrong layer set. If the problem is that whenever you create a new note that it is using the wrong scale or other attributes, then my best guess is that you are using the wrong note defaults. As a general rule, layer sets will control the current display of objects while the defaults will control the creation of new objects. Either way this should be easily fixable by making sure your selected defaults are set appropriately. In addition, I would highly recommend that you review the training videos we have related to default sets and layer sets. Probably best to look at these when you don't have a deadline though. Hope this helps.
  25. The program will place an interior or exterior door based on the room types, not the wall type. Your "deck" is not an exterior room type. It is unspecified. This makes the program treat it the same as it would any other interior room. The program will always place an interior door between two interior rooms. If you would like to place an exterior door, you need to make the room an exterior room type (such as a deck or porch). You can also just place an exterior door on another wall and then move it to the wall you want. In X13, doors will retain the interior/exterior attribute that was set when they were first placed. In prior versions, door types could change if the room types changed.