Dermot

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  1. We have no reports of any problems like this. If you can reproduce this problem, then please report this to our technical support team. You will need to include your layout and all of your referenced plan files along with the steps needed to reproduce this problem (such as what you did right before you used undo).
  2. Just trying to confirm that I understood you since I was having a hard time following your posts. I also thought it was important to note that depending on how a person models the panel, reducing the cabinet depth and then stretching it may not work the way they want. I modeled the 3/4" thick raised panel to accurately match my kitchen cabinets. There are a lot of different ways to build doors and this is just one example. A symmetrical profile for the raised panel might work better for a normal door and should work similar whether you use a 3/4" or 1.5" deep cabinet. You would want to remove the back in this case though.
  3. @Scotbow Please contact our technical support team for help with this issue.
  4. Yes, I believe you are correct. If you make the cabinet deeper than 3/4", you will get one or more extra lines along the door edges in vector views (or other line drawings). If removing these lines is important, you can leave the cabinet 3/4" and stretch the symbol instead. This may affect what kind of panel symbol you can use though. If you are using a 3/4 panel symbol like I am, and you are using match front for the cabinet back face, then the panel symbol will overlap itself. This is more obvious if you create a cross section or a glass house view of the door. To prevent this, you could just turn off the back face instead. Since I wanted the door to be the same on both sides, and I did not want to create a new panel profile, I was OK with the extra lines along the edge. BTW, if you would like to see these lines before you create a symbol out of a cabinet, you can turn on the layer for cabinet module lines and they will show up in a vector view. This will also give you a better indication of how the cabinet builds the stiles and rails for the face frame. See the picture below. I have updated the Door Symbol Designer plan in my previous post to turn this layer on. I have also set the cabinet depth for the door to 1.5" to reduce the edge line to a single line.
  5. I have done something similar in the past and was demonstrating this in the recent advanced training class at the Chief Academy. - I used a counter top with an edge molding profile to create a simple raised panel. You could do this using many different tools but I like the counter top because I can swap out the molding profile to create different raised panels. This counter top can then be converted into a cabinet door symbol. You will need to rotate it and setup stretch planes for it to work well. - You can use this new symbol as the panel symbol for a 3/4" deep cabinet with no back. The big advantage of using a cabinet for this is that you have full control over the width of your stiles and rails and you can create basically any configuration for a raised panel door using the cabinet face editing tools. The split and equalize tools are super helpful. Once you have a door style you like, you can convert it into a cabinet door symbol for use on other cabinets. - You can also use this technique for creating normal doors by making the 3/4 deep cabinet thicker and using match front for the back. Again, as a cabinet you can configure the face however you like. It's also easy to extend this to create a garage panel as well. An X14 plan demonstrating the technique attached. Door Symbol Designer.plan
  6. We released an update to X14 (24.2.2.1) yesterday that should correct the issue with the program "freezing" or "locking up". Please note that you may not receive an automatic update notification right away depending on your preference settings and when you last ran the program. If you would like to get the update now, you can find it along with the update notes here: https://www.chiefarchitect.com/support/updates.html If you continue to experience any problems in X14, then please contact our technical support team: https://www.chiefarchitect.com/support/
  7. As far as I know, there is nothing wrong with the update notifications. You should not assume that the notifications are not working just because you did not get a message less than 24 hours after we posted the update.
  8. As far as I know, there is nothing wrong with the update notifications. You should not assume that the notifications are not working just because you did not get a message less than 24 hours after we posted the update.
  9. We have just posted an update for X14 (24.2.1) that should correct this problem. You can find the update here: https://www.chiefarchitect.com/support/updates.html You can find the update notes here: Chief Architect X14 Update Notes - 7/20/2022 If you continue to see any problems after downloading and installing this update, please contact our technical support team: https://www.chiefarchitect.com/support/
  10. We have received a number of reports about this problem and are currently looking into it. When we have a fix for this problem we will try to get an update out as soon as possible. As far as I can tell, it is only a problem when your monitor scaling is set to something other than 100%. You may be able to temporarily work around this problem by resetting your monitor to 100%. Please note that if you have multiple monitors, you may need to reset all of your monitors. If this does not solve your problem, then please contact our technical support team for further assistance. The other solution would be to uninstall the 14.2 update and install the prior 14.1 update instead. If you need help doing this, then please contact our tech support team. I apologize for any inconvenience that this is causing.
  11. Dermot.  I suspect that these are caused by file storage architecture.  You may only be able to capture this by doing remote sessions with users to see their actual situation.

    That was the principal cause of my installation hiccups, and over time I have found the hierarchy problems and eliminated them. Just my thoughts on the topic.

    Regards

    Doug

  12. I will stand by my statements. I will qualify them though by mentioning that we will be releasing an update to X14 in the near future that does address a number of issues in X14, some of which are new issues in X14 that were not in X13. I am not aware of any problems that are a direct result of bringing a legacy plan or template forward though. I have seen a number of posts on Chieftalk speculating that bringing plans forward is a problem but that certainly doesn't make it true. I do not think these random layout lines has anything to do with bringing a plan forward. And, as far as I can tell, no one has actually reported this to us. I have not been able to reproduce any problems like this myself, so unless someone actually reports it to us, there is really not much we can do about it. And if someone does report it to us, and tech support asks them for more information, and they don't follow up with them, then it probably won't get solved any time soon. Oh, and on a side note, I was not the person that gave Mick the downvotes, although I fully expect that I will be accused of doing it.
  13. There are no known issues bringing plans forward.* *Other than the ones that we have documented in the X14 Migration Guide: https://cloud.chiefarchitect.com/1/pdf/documentation/chief-architect-x14-migration-guide.pdf If you think you have found an issue bringing a plan forward from any previous version of Chief Architect, then you should report this to our tech support team. You will need to include the original plan that was saved in previous version along with a good description of the problems/differences that you have found in X14. As for bringing your template plans forward, I have said this before but maybe it needs repeating, if we didn't think you should bring templates forward, we wouldn't include them in the migration tools. See this thread for some of my previous comments about this:
  14. Newel posts on landing corners can sometimes be "finicky". If the lower stair does not have a railing, then the upper stair probably won't put a post on the landing the way it maybe should. Regardless, adding a newel post manually is probably way easier than trying to trick the stair/landing to build one for you when it doesn't want to. If there is a situation where you think the program should do something that it isn't, then you should probably report this to our tech support team and include the plan that demonstrates the problem.
  15. Yes, shift-select the stair you want to change and then open the stair dialog.