lbuttery Posted January 23, 2015 Share Posted January 23, 2015 I remember that when I started with Chief ver 9.5 that tech support was for LIFE then with X1 (I think) it was changed to "life of the product" then SSA came CA is very capable of changing policy whenever they feel like it Lew Link to comment Share on other sites More sharing options...
mthd97 Posted January 23, 2015 Share Posted January 23, 2015 Nice hiddem gems in X7, do we need to wait for a seminar to get the full picture? Link to comment Share on other sites More sharing options...
Doggies1954 Posted January 23, 2015 Share Posted January 23, 2015 I first purchased Chief in 1994 (V4) and have upgraded every release since. My SSA expires on the 12 Feb and there is nothing in my locker re X7.If I can't d/load X7 beta even tho my SSA is still current, I wont be paying my SSA renewal. I'm with Lew on this one. After 20 years of loyal service it means nothing. Customer loyalty has left the building. Link to comment Share on other sites More sharing options...
Richard_Morrison Posted January 23, 2015 Share Posted January 23, 2015 I think there may be a problem in that if you upgrade your X6 to Beta X7, your Activation Code gets replaced with the new X7 activation code. So if you don't have a valid X7 license when the release is out, you may be SOL in trying to get back to your old X6 activation number. I find it interesting that people believe that with an SSA, they have some sort of "right" to an unreleased beta version, even if only temporary. Link to comment Share on other sites More sharing options...
dshall Posted January 23, 2015 Share Posted January 23, 2015 I first purchased Chief in 1994 (V4) and have upgraded every release since. My SSA expires on the 12 Feb and there is nothing in my locker re X7.If I can't d/load X7 beta even tho my SSA is still current, I wont be paying my SSA renewal. I'm with Lew on this one. After 20 years of loyal service it means nothing. Customer loyalty has left the building. Len, you nailed it. Very sad that CA has taken the approach they have with Lew. Instead of turning this into something positive, CA has missed the boat as they are prone to do. This is not the first time they have bungled a "feel good" moment. Does anybody feel any more loyalty towards CA after this? I don't. Just sad, if I had some where else to go, I would. Link to comment Share on other sites More sharing options...
dshall Posted January 23, 2015 Share Posted January 23, 2015 I think there may be a problem in that if you upgrade your X6 to Beta X7, your Activation Code gets replaced with the new X7 activation code. So if you don't have a valid X7 license when the release is out, you may be SOL in trying to get back to your old X6 activation number. I find it interesting that people believe that with an SSA, they have some sort of "right" to an unreleased beta version, even if only temporary. Correct, Lew has no right to special privileges,....... but sometimes due to extinguishing circumstances, we make allowances....... Link to comment Share on other sites More sharing options...
Kbird1 Posted January 23, 2015 Share Posted January 23, 2015 FYI was looking as SSA page since I figured I missed something and if you don't pay your SSA and it expires , then you have to pay the Upgrade price instead IF there has been a major release.... so it would cost you double what SSA is worth.... http://www.chiefarchitect.com/products/ssa/ In 8 years I don't think I have had a "feel good" moment in relation to Chief, quite the opposite , I think they have dropped the ball too...Long time forum members are essential here...we pick there brain everyday. M. Link to comment Share on other sites More sharing options...
lbuttery Posted January 23, 2015 Share Posted January 23, 2015 I find it interesting that people believe that with an SSA, they have some sort of "right" to an unreleased beta version, even if only temporary Richard: yep, this is exactly what I believe Scott: not asking for special privileges - just what I believe SSA was suppose to include I have tons of money, I could renew without even thinking about it I've spent over $10,000 so far on my dog and will spend more if it saves his life It's the principle.... Lew Link to comment Share on other sites More sharing options...
lbuttery Posted January 23, 2015 Share Posted January 23, 2015 Mick: yep, so I'll just stay with X6 Lew Link to comment Share on other sites More sharing options...
Kbird1 Posted January 23, 2015 Share Posted January 23, 2015 Mick: yep, so I'll just stay with X6 Lew Yes I assumed so , I actually saw Len was going to let his lapse too....but also as general knowledge for readers of the thread. M. Link to comment Share on other sites More sharing options...
Doggies1954 Posted January 23, 2015 Share Posted January 23, 2015 Richard It's a b it hard to upgrade when X7 isn't even in my locker. Link to comment Share on other sites More sharing options...
Doug_Park Posted January 23, 2015 Share Posted January 23, 2015 I have pointed this thread out to the person that has the authority to make a change in our policy. I would encourage calling our sales team to talk about your options as they are better equipped to explain our policy. However, I would ask that you wait until Monday as many of them are traveling back from the IBS/KBIS trade show today so we are light on staff at the moment. Link to comment Share on other sites More sharing options...
lbuttery Posted January 23, 2015 Share Posted January 23, 2015 Doug: I will call on Monday thanks Lew Link to comment Share on other sites More sharing options...
DRAWZILLA Posted January 23, 2015 Share Posted January 23, 2015 Nice, Bill That's the way I see it Link to comment Share on other sites More sharing options...
jscussel Posted January 23, 2015 Share Posted January 23, 2015 I'm with Bill on this one......... Link to comment Share on other sites More sharing options...
Gawdzira Posted January 23, 2015 Share Posted January 23, 2015 You cannot fill your belly by painting pictures of bread CHINESE PROVERB Link to comment Share on other sites More sharing options...
stafford52 Posted January 25, 2015 Share Posted January 25, 2015 I agree my ssa expires February 1st all so an I ran into this before. I have always loved the program and been proud of the program and had the illusion that we are all part of the Chief Family. In Oct I went to the remodel show in Balitimore. I must admitt I was really looking forward to stopping by the Chief booth. I chief rep that was there came across as a total jerk. As we walked away my wife who never has anything negative to say just said wow that was disappointing. I was really disappointed I told her then that if I didn't have so much time invested in this program I would find something else. So this ssa situation and a couple of times I have spoken tech support with less than satisfactory results it seams to be more of a company thing . I hope Scott (I think was the rep at shows name) was just having a bad day and I just happened to be the customer that already had the program and he didn't need waste nice cells on. Hope they did better job in Las Vegas. lew thanks for your post over the years you have been a big help to me Link to comment Share on other sites More sharing options...
mthd97 Posted January 26, 2015 Share Posted January 26, 2015 Good customer service is what keeps people on board and if policy needs to be adjusted to serve that purpose then good. Companies spend allot of money on advertising but good customer service is good advertising. Why not be fair and give a bonus to long time users or loyal SSA payers? If you keep SSA current for 5 year's straight why not give the next year for free as part of loyal use? If you are business smart you will avoid shooting yoursef in the foot by unfair policy. Link to comment Share on other sites More sharing options...
5sheds Posted January 26, 2015 Share Posted January 26, 2015 If you keep SSA current for 5 year's straight why not give the next year for free as part of loyal use? Sorry, but that's a ridiculous statement! CA are a business, they don't give product away, and it is good value for money! Whether a person feels that Lew has a point or not is a different argument, and I reckon Lew would be the first to agree that CA is good value for money. Link to comment Share on other sites More sharing options...
lbuttery Posted January 26, 2015 Share Posted January 26, 2015 If you keep SSA current for 5 year's straight why not give the next year for free as part of loyal use? Sorry, not so ridiculous https://www.youtube.com/watch?v=bUkN7g_bEAI BTW: I haven't been asking for free SSA just access to releases Lew Link to comment Share on other sites More sharing options...
Adam_Gibson Posted January 26, 2015 Share Posted January 26, 2015 New Features/Facts about the upgrade are posted and readily available for you to make a decision. Where would one find these? Inquiring minds want to know! Link to comment Share on other sites More sharing options...
Adam_Gibson Posted January 26, 2015 Share Posted January 26, 2015 I think I just answered myself. Here it is. http://www.chiefarchitect.com/whats-new/ Link to comment Share on other sites More sharing options...
lbuttery Posted January 26, 2015 Share Posted January 26, 2015 New Features/Facts about the upgrade are posted and readily available for you to make a decision I've already seen this - that's not why I am slow in renewing I went on Jan 21 to get the beta and I'm excluded I shouldn't be excluded with an active SSA - ticks me off Lew Link to comment Share on other sites More sharing options...
HumbleChief Posted January 26, 2015 Share Posted January 26, 2015 In my opinion companies develop policies for many reasons but two of them are 1.To help develop customer loyalty and 2. to prevent damage to the company. Chief has added many features and benefits for its users and this forum is a perfect example. They are under no contractual obligation to offer this forum but they do for reason number one and it doesn't violate reason number two. If the company gave away free updates to anyone they would violate reason number two and cause genuine damage to the company's profits and their ability to even exist as a company. Now to the issue that Lew brings up. Sure the company is not contractually obligated to give the public beta to its end of service SSA members but what harm is caused the company by adding the 'Public Beta' to those whose SSA expires before the official release day? Will they steal it? Will they abuse it in some way that causes harm to the company? On the other side how much customer loyalty is added by doing so? Policies are there for a reason and they should be adhered to to create a firm foundation for customer expectations but they can also change. I think it's time this policy changes. Link to comment Share on other sites More sharing options...
HumbleChief Posted January 26, 2015 Share Posted January 26, 2015 I think I just answered myself. Here it is. http://www.chiefarchitect.com/whats-new/ From the link above. "Already have SSA? Log in and upgrade to the X7 beta today." Seems clear enough and I think this statement meets current SSA customer's expectations. No where does it say "Already have SSA (and it doesn't expire before the official release date for X7) Log In and upgrade to the X7 beta today." I'm beginning to think this policy is just an oversight - it makes so little sense. Link to comment Share on other sites More sharing options...
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