AndyGump Posted December 3, 2017 Share Posted December 3, 2017 Has anyone else experienced or is experiencing Chief freezing up while working? When it freezes, I can see the cursor and move it around in the tools section at the top and in the docked windows on the right side of the screen but not in the workspace. It disappears in the workspace. Very strange. The weird thing is, Chief will allow me to save the plan and the layout when it decides to freeze so only some of the functionality stops. Thanks for any and all help in this matter. And before you say anything Lew, I will contact customer support tomorrow. Andy. Link to comment Share on other sites More sharing options...
DavidJPotter Posted December 4, 2017 Share Posted December 4, 2017 I would not tolerate such behavior myself. The last time I did have trouble with crashes was several versions ago, it turned out to be an out of date mouse driver in my case. Others have had hardware that needs repair (RAM, Hard drive, video card). I keep my PC's interior hardware clean (I clean it once a month) and I have sufficient anti-virus/malware to keep that stuff off my PC and I run utilities to maintain my PC and its daily operation that run every day during the day. You might start with a call to Tech Support and then check your software drivers for mouse, video card, and other key hardware. Clean your case and interior components (carefully) and see if that does not help. DJP. Link to comment Share on other sites More sharing options...
DRAWZILLA Posted December 4, 2017 Share Posted December 4, 2017 Mouse driver also caused me some slowness lately, it was the Bluetooth mode, switched to usb mode and worked good again. Logitech mx master. Link to comment Share on other sites More sharing options...
red-dragon Posted December 4, 2017 Share Posted December 4, 2017 I am having this issue as well. I can replicate it by opening any camera view and then as soon as I attempt to close the view my cursor disappears and my only recourse is to save, exit, and reopen the plan. I am using the trial version of X9 that I downloaded today on an Intel core i7 with 16GB of RAM, NVIDIA GeForce 930M on Windows 10. I'm sure that my graphics card may be a hindrance but it has no trouble with the 3D views panning/rotating/zooming. It's only when I close out of the views that something goes wrong. Link to comment Share on other sites More sharing options...
MarkMc Posted December 4, 2017 Share Posted December 4, 2017 6 minutes ago, red-dragon said: I am having this issue as well. I can replicate it by opening any camera view and then as soon as I attempt to close the view my cursor disappears and my only recourse is to save, exit, and reopen the plan. I am using the trial version of X9 that I downloaded today on an Intel core i7 with 16GB of RAM, NVIDIA GeForce 930M on Windows 10. I'm sure that my graphics card may be a hindrance but it has no trouble with the 3D views panning/rotating/zooming. It's only when I close out of the views that something goes wrong. That card should work make sure that Chief is using it and not the Intel Card- should open Nvidia Control panel -manage 3D settings and add Chief to it. Link to comment Share on other sites More sharing options...
red-dragon Posted December 4, 2017 Share Posted December 4, 2017 7 minutes ago, MarkMc said: That card should work make sure that Chief is using it and not the Intel Card- should open Nvidia Control panel -manage 3D settings and add Chief to it. Thanks, I have already adjusted that setting. I can also right-click on the program icon to specifically chose to run with the Nvidia card but the result is the same. Link to comment Share on other sites More sharing options...
Kbird1 Posted December 4, 2017 Share Posted December 4, 2017 Some people particularly on laptops have had issues with the latest Nvidia Drivers and solved issues by rolling back to May's Version 382.05, it is a very stable Driver on my desktop as well. Mick 1 Link to comment Share on other sites More sharing options...
red-dragon Posted December 4, 2017 Share Posted December 4, 2017 21 minutes ago, Kbird1 said: Some people particularly on laptops have had issues with the latest Nvidia Drivers and solved issues by rolling back to May's Version 382.05, it is a very stable Driver on my desktop as well. Mick Bingo. That did the trick for me. I just rolled back to 382.05 and can now close my 3D views without issue. I'll be on the lookout for any other issues. Thanks for the tip. Link to comment Share on other sites More sharing options...
red-dragon Posted December 4, 2017 Share Posted December 4, 2017 1 hour ago, red-dragon said: Bingo. That did the trick for me. I just rolled back to 382.05 and can now close my 3D views without issue. I'll be on the lookout for any other issues. Thanks for the tip. I have found that if I spend too much time in the 3D view, my plan view will start to behave strangely with a delay and erratic cursor movement. This is still much better than before but not quite the miracle cure I suppose. Link to comment Share on other sites More sharing options...
AndyGump Posted December 11, 2017 Author Share Posted December 11, 2017 I should have responded a bit earlier than this but anyway... I downloaded the video driver for my system, which is an HP All-in-one, i7 Intel, 16 Gig RAM, with the Nvidia 930 MX card and now all is well. Thank you all for responses. Andy. Link to comment Share on other sites More sharing options...
Chopsaw Posted December 11, 2017 Share Posted December 11, 2017 Andy are you running windows 10 and if so have you received the 1709 Fall Creators Edition Update yet ? A friend just did and has major problems. Link to comment Share on other sites More sharing options...
AndyGump Posted December 11, 2017 Author Share Posted December 11, 2017 I am running 10 but I don't know if I have the Update you referenced. Andy. Link to comment Share on other sites More sharing options...
Chopsaw Posted December 11, 2017 Share Posted December 11, 2017 Go to Settings> System> About> Windows Specifications> Version _________ Or Windows Key +R and enter ( winver) It told my friend that his video card was not compatible with the new version. Link to comment Share on other sites More sharing options...
DRAWZILLA Posted December 12, 2017 Share Posted December 12, 2017 I'm running the 1709 version without any problems so far. Link to comment Share on other sites More sharing options...
waltercruse Posted December 12, 2017 Share Posted December 12, 2017 I too had to roll back the driver on niviada, freezing when closing 3d views. Fixed the problem Link to comment Share on other sites More sharing options...
Kbird1 Posted December 12, 2017 Share Posted December 12, 2017 I have turned Driver Updates off from Windows Update for now using this tutorial......I used the .reg file to do it.... and have the one to reenable too if needed , this needs redoing if there is a major cumulative update to Win10. https://www.tenforums.com/tutorials/15989-turn-off-device-driver-automatic-installation-windows-10-a.html Link to comment Share on other sites More sharing options...
Chrisb222 Posted December 13, 2017 Share Posted December 13, 2017 Yeah, after upgrading to X9, occasionally I will get the disappearing cursor in the workspace. It comes back after I close some views or open others. Mac OSX High Sierra, CA X9. Link to comment Share on other sites More sharing options...
DRAWZILLA Posted December 13, 2017 Share Posted December 13, 2017 NV idea has a new driver since 12-7-17, try that, about every month they have new drivers. Link to comment Share on other sites More sharing options...
pintodesign Posted December 15, 2017 Share Posted December 15, 2017 EEK! I'm have this problem on my laptop also. I updated all my drivers, mouse, Nvidia etc. but still not working. I get the disappearing cursor in 3d as others described, and the other thing that's not working is cabinets. In the dbx, it won't let me select "fill" or "linestyle". All else is fine as far as I know. My desktop is fine. Any other suggestions? Barb ps. I wasn't able to roll back my video driver to the May release because they didn't offer that option. Earliest I could get was July. Link to comment Share on other sites More sharing options...
Kbird1 Posted December 15, 2017 Share Posted December 15, 2017 it seems Nvidia has removed all drivers before 385.12 from the Drivers Download page but 382.05 is still available by this direct link http://www.nvidia.com/download/driverResults.aspx/118514/en-us Link to comment Share on other sites More sharing options...
pintodesign Posted December 15, 2017 Share Posted December 15, 2017 Thanks Mick. Downloading it now. Keep your fingers crossed! Link to comment Share on other sites More sharing options...
Kbird1 Posted December 15, 2017 Share Posted December 15, 2017 there are no system specs in your Sig. so hopefully they support your Laptop Chip/Card ? .... YMMV Link to comment Share on other sites More sharing options...
pintodesign Posted December 15, 2017 Share Posted December 15, 2017 Laptop specs attached Nvidia GTX 960M in addition to the Intel HD Graphics 530 All was working fine until Tuesday afternoon. Link to comment Share on other sites More sharing options...
Kbird1 Posted December 15, 2017 Share Posted December 15, 2017 2nd tuesday every month is Microsoft Update day..... looks like you dont have 1709 yet....FCU... you may need this version for a notebook...... http://www.nvidia.com/download/driverResults.aspx/118516/en-us Link to comment Share on other sites More sharing options...
pintodesign Posted December 15, 2017 Share Posted December 15, 2017 I just installed the old driver and everything seems back to "normal". Thanks Mick! Barb Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now