builtright3 Posted January 29, 2015 Share Posted January 29, 2015 I downloaded X7 today and as I'm drawing I keep getting this error message. Can anyone help me with this? Link to comment Share on other sites More sharing options...
Dermot Posted January 29, 2015 Share Posted January 29, 2015 That message is not good. You either have a bad install, a system problem (often video card related), or a corrupt plan. It is unlikely that anyone on this forum can help you. You should contact technical support: http://www.chiefarchitect.com/support/#contact Link to comment Share on other sites More sharing options...
builtright3 Posted January 29, 2015 Author Share Posted January 29, 2015 Bummer! Link to comment Share on other sites More sharing options...
Joe_Carrick Posted January 29, 2015 Share Posted January 29, 2015 Joey. I've had a similar problem with one of my systems. That system has an Intel HD Graphics card and the problem occurs when both a render and vector 3D view is displayed - usually a result of opening an object dbx or selecting an object from the Library. While a new driver for the Intel HD Graphics might solve the problem, i'm going to just bite the bullet and get an NVidea graphics card. That might not be your problem. I don't know what your hardware configuration is but at least that's what the problem is on my system. BTW, I have 2 other systems using NVidea Graphics with no problems. Link to comment Share on other sites More sharing options...
builtright3 Posted January 30, 2015 Author Share Posted January 30, 2015 Here is my computer information in my signature now. All I'm doing is drawing in the floor plan and when I scroll the library the error message comes up. Link to comment Share on other sites More sharing options...
Joe_Carrick Posted January 30, 2015 Share Posted January 30, 2015 Joey, Try turning off the Selection Pane in the Library and see if that fixes the problem. You could also check to see if there's a newer driver for your video card. One other thing to check just to see if it's the same problem I have - select a door and open the dbx. If that also causes the problem then it's the same as what happen with my system. btw, I'm also running Windows 7 Home Premium 64 bit on the system with the problem. Maybe we can get to the bottom of this and figure out what the real cause is. Neither of us had any problem running Chief X6 on these computers. Link to comment Share on other sites More sharing options...
builtright3 Posted January 30, 2015 Author Share Posted January 30, 2015 I forgot that when I installed X6 I had to set the default graphics processor to NVIDIA. I just remembered and I changed it and it works fine now. When you mentioned NVIDIA the light bulb came on in my head. Thank You Link to comment Share on other sites More sharing options...
builtright3 Posted January 30, 2015 Author Share Posted January 30, 2015 Joe, How do you like your ASUS? Link to comment Share on other sites More sharing options...
Doug_Park Posted January 30, 2015 Share Posted January 30, 2015 We are aware of a crash with Intel, but that should not crash. We want to get that fixed. It would be nice to let our support team know what your hardware configuration is so that we can try to verify that our fixes to the problem work on your hardware. 1 Link to comment Share on other sites More sharing options...
builtright3 Posted January 30, 2015 Author Share Posted January 30, 2015 We are aware of a crash with Intel, but that should not crash. We want to get that fixed. It would be nice to let our support team know what your hardware configuration is so that we can try to verify that our fixes to the problem work on your hardware. I'm sorry I'm not real sure who you are addressing? I fixed my problem by switching my default graphics processor to NVIDIA. Are you speaking of the Intel graphics processor? If so let me know what you are looking for and I will send the information on that hardware to you. Link to comment Share on other sites More sharing options...
Joe_Carrick Posted January 30, 2015 Share Posted January 30, 2015 Doug, Here's my situation on the Intel HD Graphics: If I have a 3D view open and then select an opject such as a door, window, cabinet, etc and then open the dbx - Assertion Failure If I have a 3D view open and then scroll in the Library with the selection panel displayed - Assertion Failure This did not happen with X6. Dermot indicated that there was some work done to speed up the Render Engine so maybe that's where the problem is. My other systems with NVidea Graphics Cards work fine. Let me know what other info you need and I'll try to get it for you. Here's the Video Card Status on the system that has the problem: Link to comment Share on other sites More sharing options...
country Posted January 31, 2015 Share Posted January 31, 2015 I had the exact same problem. All I had to do was go to NVIDIA and turn X7 on in the 3D selection just as I had done for X6. The integrated Intel card cannot run Chiefs graphics. Link to comment Share on other sites More sharing options...
Abe_Truco Posted March 12, 2015 Share Posted March 12, 2015 I am having this same issue with x7, was fine with x6. This is my info. Chief X7 Lenovo M Series, Model 7518E1U Win 7 Pro 64bit Processor: Intel® Core™ i5-2400M CPU @ 3.10GHz, 4 Cores Physical Memory: 3920 MB Graphics: Intel® HD Graphics 2000, Driver: 9.17.10.4101 Link to comment Share on other sites More sharing options...
Dermot Posted March 12, 2015 Share Posted March 12, 2015 It sounds like you might be crashing because of problems with your graphics card. Ryan posted this in another thread: We have reproduced a graphics related crash in house and believe we have it fixed. The fixed issue affects graphics cards that support a maximum OpenGL version of 3.0 or 3.1. This includes Intel HD Graphics 2000/3000 (with any driver), Intel HD Graphics 4000 (with outdated drivers), as well as a variety of older ATI/NVIDIA cards. We are hoping to release an update with this fix as soon as possible. Link to comment Share on other sites More sharing options...
Abe_Truco Posted March 12, 2015 Share Posted March 12, 2015 It sounds like you might be crashing because of problems with your graphics card. Ryan posted this in another thread: We are hoping to release an update with this fix as soon as possible. Awesome! Thanks. Link to comment Share on other sites More sharing options...
Doug_Park Posted March 12, 2015 Share Posted March 12, 2015 The HD2000 graphics is really old and really slow. While we may be able to get it to work, I would suggest considering something a lot more modern. Older hardware like that will almost certainly become obsolete in a few years. It is certainly not the best fit for Chief. Link to comment Share on other sites More sharing options...
Abe_Truco Posted March 12, 2015 Share Posted March 12, 2015 The HD2000 graphics is really old and really slow. While we may be able to get it to work, I would suggest considering something a lot more modern. Older hardware like that will almost certainly become obsolete in a few years. It is certainly not the best fit for Chief. Alright, I will look into updating my graphics card. Thanks. Link to comment Share on other sites More sharing options...
Kbird1 Posted March 12, 2015 Share Posted March 12, 2015 if you aren't getting a new computer Truco, you may want to ask about getting another 4GB of Ram too . M. Link to comment Share on other sites More sharing options...
TheKitchenAbode Posted March 12, 2015 Share Posted March 12, 2015 Have the same issue. Integrated HD4000. A6 fine, A7 freeze (Assertion Failure). Have 8GB ram. Even tried reducing resolution to lowest setting & 256 colors. Still freezes. Updated all drivers, played with core settings, nothing worked. Pretty sure as Tech has reported that there is some software glitch. Will wait for their fix before spending $$$. Fortunately affected computer is a backup. Graham Link to comment Share on other sites More sharing options...
MarkMc Posted March 13, 2015 Share Posted March 13, 2015 I've gotten that several times. Chief says it's using the NVidia card, and the I have the Nvidia control panel set to run Chief. Link to comment Share on other sites More sharing options...
Abe_Truco Posted March 13, 2015 Share Posted March 13, 2015 if you aren't getting a new computer Truco, you may want to ask about getting another 4GB of Ram too . M. Yes, was thinking that too. Looking at some options. Link to comment Share on other sites More sharing options...
jcaffee Posted March 13, 2015 Share Posted March 13, 2015 Mark, did you select the NVidia card within the Chief settings of the NVidia CP? jon Link to comment Share on other sites More sharing options...
MarkMc Posted March 13, 2015 Share Posted March 13, 2015 Jon, yup Link to comment Share on other sites More sharing options...
jcaffee Posted March 13, 2015 Share Posted March 13, 2015 Nope, make sure you have only the NVidia card selected here as well... jon Link to comment Share on other sites More sharing options...
MarkMc Posted March 13, 2015 Share Posted March 13, 2015 The only options listed there are the NVidia card- I don't think the intel card has any CUDA cores. I did go and change the my global setting which was for max performance, only use the NVIDIA card to automatic, then added a couple of programs I run often that are less important marking them to use the Intel card. Maybe lighten the load on the video. Will see if that changes anything. FWIW the NVIDIA setting I showed for X7 are an exact replication of what I have had for X6. Nothing new on the machine, nothing changed. I did go through updates and assorted cleaning after the first bunch of crashes in the public beta. The cleaning was negligible since I keep things tidy. Wish I could give them something that could be reproduced with regularity. It is almost as if the first time I grab an home built or imnported symbol of any complexity it crashes- especially hoods. After the one fall it is fine. Even happened on a new X7 mantle hood I made from a dwg. Go figure. Link to comment Share on other sites More sharing options...
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