EricWMLim Posted February 14, 2017 Share Posted February 14, 2017 Hi everyone, I have just recently upgraded from X8 Premier to X9 Premier. I have a couple of designs I created in X8 and when I opened them in X9, when I view them in Standard View (3D -> Rendering Techniques -> Standard), all the lines in the view are blurred. I thought my plan files were corrupted so I opened them in X8 in Standard View (3D -> Rendering Techniques -> Standard), everything look normal. I have raised a SSA support desk call questioning if there is a software bug in X9. They didn't answer me directly but asked what options did I select (3D -> Camera View Options) I tried playing around by selecting various combinations such as Toggle Textures, Toggle Reflections, Toggle Shadows etc. They still made NO improvement. This is bad news as I'm about to start designing kitchen and bathroom for a client this week. I'm inclined to use X8 instead of X9. I have attached screen shots to show the difference in X8 and X9. Does anyone have this problem? I'm using iMac 27" 4GB Nvidia graphic card and Macbook 15". This X9 issue exists in both of my computers. Can anyone help? Thanks, Eric Chief Architect Premier X8 – Standard View vs X9.docx Link to comment Share on other sites More sharing options...
Chopsaw Posted February 14, 2017 Share Posted February 14, 2017 Eric, There are some new features in X9 and the one that you may be having trouble with is called "Ambient Occlusion" which is now available in Standard view. Try opening your active camera and reducing that or turning it off altogether if you want the same look as X8. You can also preset that in plan defaults for each camera that is opened. Link to comment Share on other sites More sharing options...
EricWMLim Posted February 14, 2017 Author Share Posted February 14, 2017 Hi again, I have tried editing the active camera by playing with the settings of 'Ambient Occlusion' but the lines are still blurry. Do you have this problem? Thanks, Eric Link to comment Share on other sites More sharing options...
TheKitchenAbode Posted February 14, 2017 Share Posted February 14, 2017 Uncheck the "Bloom" in the camera DBX and the lines will be much sharper. Graham Link to comment Share on other sites More sharing options...
DRAWZILLA Posted February 14, 2017 Share Posted February 14, 2017 The blurry lines are intended so the program can run faster, when you print it out the lines will be sharp again or you can zoom in and hit the refresh button and see for yourself. The layout will be at a lower resolution until you print. Be happy for this, I wouldn't want X9 to be slow when working on it. Link to comment Share on other sites More sharing options...
BrianBeck Posted February 14, 2017 Share Posted February 14, 2017 4 hours ago, TheKitchenAbode said: Uncheck the "Bloom" in the camera DBX and the lines will be much sharper. 15 minutes ago, DRAWZILLA said: The blurry lines are intended so the program can run faster, when you print it out the lines will be sharp again or you can zoom in and hit the refresh button and see for yourself. Both of these are false. Bloom will have no effect on the what you are seeing. The blurry lines Perry refers are only an issue on live views on a layout page so that would not be the problem here. I am pretty sure you are referring to the ambient occlusion as Chopsaw mentioned. Another thing you might want to try is to check the 'Edge Smoothing when Idle" in the activate camera specification dialog. This will smooth out and sharpen all the edges once the camera stops moving. 1 Link to comment Share on other sites More sharing options...
Dermot Posted February 14, 2017 Share Posted February 14, 2017 Just to clarify some of what Brian said... What you are seeing is not a bug. Standard Render views are faster and will look more photo-realistic in X9 then they did in X8. If you don't want a more realistic view, you can turn off some of the improvements we made in X9. Or, maybe you would prefer a more non-photorealistic view by using a render technique such as vector view or technical illustration? "Ambient Occlusion" is giving you the darker shading in the corners. If you turn it down to 0% in your Camera Specification dialog, the view will look more like it did in X8. "Bloom" gives you more of a "glow" around light sources. If you turn off Bloom in the Camera Specification dialog, the lights will look more like they did in X8. As for "blurry lines", you should also check your Hardware Edge Smoothing setting under Render in your Preferences. By default this is probably set to "low" but if you have the "Edge Smoothing when Idle" turned on, you will see the same smoothing that you get when your preference is set to "high" when your view updates. If you have a fairly good video card, you may want to set this to "high" in your preferences. If your video card is not so good, you may only want it to update when you are not doing anything like trying to move the camera around. Link to comment Share on other sites More sharing options...
EricWMLim Posted February 15, 2017 Author Share Posted February 15, 2017 Hi Dermot, I have already tried all the options you suggested above - even before you posted your response here. I really appreciate it. But none of these options have worked. I'm having this issue of X9 on my Macbook 15" and iMAC 27". My iMAC 27" has a 4GB separate video card and is still having this blurry line issue. I have already provided my backup plan to the technical support team and log files etc. I hope this gets resolved soon. It's very frustrating for me. Thanks, Eric Link to comment Share on other sites More sharing options...
Chopsaw Posted February 15, 2017 Share Posted February 15, 2017 Eric, Did you try to adjust your active camera and nothing happened? Also adjust your plan defaults and open a new camera and nothing changes? Link to comment Share on other sites More sharing options...
TheKitchenAbode Posted February 15, 2017 Share Posted February 15, 2017 Eric - I took a look at your original posted comparison. One thing I noticed is that in the X8 sample there are active lights while in the X9 version there appears to be no active lights, just wondering if this is the reason. Graham Link to comment Share on other sites More sharing options...
Dermot Posted February 15, 2017 Share Posted February 15, 2017 "But none of these options have worked." Either I have misunderstood your problem, you have done something wrong, or you have found a bug that I am not aware of. In any case, you should continue to work with tech support until you get this issue resolved. Link to comment Share on other sites More sharing options...
alostepper Posted February 17, 2017 Share Posted February 17, 2017 Hi there, I had this same issue, I found the fix under "Chief Architect - Preferences - Render- General options - and then set "Hardware Edge Smoothing" to High. It should be all smoothed out. Link to comment Share on other sites More sharing options...
EricWMLim Posted February 17, 2017 Author Share Posted February 17, 2017 Hi all, Thanks for chipping in and offered various options and suggestions. I really appreciate it. I have installed the latest version of X9 (previously mine was X9 beta) and the issue still persists. I even created a small room with basic features and have this plan created in X8 and opened in X9. Lines still blurry. I have escalated this issue to support team. I'm surprised no one has this issue because I have both Macbook 15" and iMac 27" 2013 model with 4GB graphic card and both devices displayed similar issues. I know there are users here who have iMac 27" 2013 in this forum. I have attached the screen shot of this small room. For those who are interested, you can see what I mean by blurry lines. Difference between X8 and X9.docx Link to comment Share on other sites More sharing options...
Chiefer Posted February 17, 2017 Share Posted February 17, 2017 Make Ambient Occlusion = Zero if you don't want blurry corners as pointed by the blue arrows Link to comment Share on other sites More sharing options...
Chiefer Posted February 17, 2017 Share Posted February 17, 2017 or edit AO from an existing camera Link to comment Share on other sites More sharing options...
EricWMLim Posted February 17, 2017 Author Share Posted February 17, 2017 Thanks Jintu. I have done this in my previous attempts. Made little difference. Link to comment Share on other sites More sharing options...
shonag Posted March 7, 2017 Share Posted March 7, 2017 I have windows and I am having the same issue and I'm freaking out cause I have a project due. I can't get a rendering to show up in any of the standard views until I uncheck the enhanced lighting feature in the preference tab, but the image is black. I updated everything, did system diagnostics, even compatibility checks and they all came out fine. Link to comment Share on other sites More sharing options...
VHampton Posted March 7, 2017 Share Posted March 7, 2017 Appreciate this thread. The new camera options have been slightly confusing, and as per the original post...I too thought that the edge smoothing feature was a bug at first. I often do exported screen captures of both standard view and vector views, and the images looked more like an impressionist painting, rather than in X8 where the jpeg exports by default it seems, are clean and crisp. I think I may have solved this now by always keeping edge smoothing off?? And I toggled the hardware edge smoothing to the maximum. (This feature seems seems to have been invented for folks who might be using a low grade video card). Secondly.... I am still trying out how to get a better shadow option in the new release. Does ambient occlusion have anything to do with this? X8 may have had less of a photo-realistic view in pre Race Trace cameras, but the shadow lines seemed a tad sharper. The views seem to now have a much softer washed out tone Anyway...very pleased with the new release. The Living Area finally staying put seems to be the best fix yet. Just need some guidance on these new camera settings. Thank you. Link to comment Share on other sites More sharing options...
HamlinBC Posted March 7, 2017 Share Posted March 7, 2017 Can you post the plan here and we all can take a look?... I have noticed that X9 does have some issues with displaying thinner lines, such as grids on a window, at a distance. The difference is even more noticeable when you don't have the "Edge Smoothing when Idle" checked. Link to comment Share on other sites More sharing options...
Chopsaw Posted March 7, 2017 Share Posted March 7, 2017 4 hours ago, VHampton said: Just need some guidance on these new camera settings. Try toggling the new "Bloom" setting and "Ambient Occlusion" as thy both seem to soften shadows, while "Edge Smoothing" tends to sharpen them. Bloom seems to be effecting more than just light sources. Link to comment Share on other sites More sharing options...
VHampton Posted March 7, 2017 Share Posted March 7, 2017 Thanks for the tip Chopsaw. Dermot's and Brian's posts gave some indication on how to attain the desired look. Am making minor tweaks to the settings, and am almost there. ...per the original post the "Edge smoothing while idle" option is what threw me. I saved a custom icon on the toolbar to make it easy to turn on and off. I personally like stronger shadows for Vector elevations, but do appreciate that the 3d standard views were immediately so good that it almost negates the need to Ray Trace. .....Change can be scary, but it's always invariably for the best. Thanks Dermot and Brian for the tips. Link to comment Share on other sites More sharing options...
VixenPower Posted March 21, 2017 Share Posted March 21, 2017 Having the same issue. Lines are much blurrier than version 8.. I have tried turning off Ambient/bloom and it doesn't resolve the fuzzy lines. The details are lost...unhappy with this to say the least. Link to comment Share on other sites More sharing options...
mtldesigns Posted May 7, 2017 Share Posted May 7, 2017 I know this thread was over a month ago. And it was one of the main reasons I did not upgrade to X9. I had projects to finish and playing with render settings was not a useful use of my time. That being said, I have upgraded now, and some things are great but some things are NOT. I am NOT a camera specialist, I design houses. Part of the bonus to my clients is to provide nice rendered views. I have played with all the damn settings mentioned above and I do not like the outcome one bit. WTH.. yeah a little ticked here. Hours of wasted time, paying with a setting, running a RT, seeing the results, playing with settings again, etc... I did not have to adjust with X8. The room attached is from X9 (4 passes), the second is a camera view, in X8 this room would have been bright because all the lights are on, the closet would have been bright because those lights are on ass well.. and what the H is the "glowing" spots at the top of the ceiling, in the closet, and on the doors????? Link to comment Share on other sites More sharing options...
Chiefer Posted May 7, 2017 Share Posted May 7, 2017 Make sunlight Zero (since you don;t have windows) Use uniform intensity Ambient Occlusion - Min 1: Max 4 Link to comment Share on other sites More sharing options...
TheKitchenAbode Posted May 7, 2017 Share Posted May 7, 2017 Also, make sure to build a roof if you do have the sunlight on. Those light spots/bands are what we call light bleed. There's no caulking gun in Chiefs tool set yet. Link to comment Share on other sites More sharing options...
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