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About BrianBeck

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    Washington State University. Go Cougs!

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  1. BrianBeck

    X11 Tab Switch Bug?

    Larry, The problem in your video looks like an issue caused by older Nvidia drivers. Try going to the Nvidia website and downloading the latest Nvidia driver. This should solve the problem.
  2. BrianBeck

    Garage Doors are messed up...

    Scott, I can confirm this issue. The plan view drawing of the foundation cutout is drawing too large. It is including the jamb width. The dimensions and 3D should still be correct though. The issue should be resolved for the official release of X11. Thanks
  3. BrianBeck

    X10 Performance Issues

    Take a look on the Render panel in your Preferences dialog. The Codec for walkthrough recordings is likely set to IYUV. This will result in the large files you describe. If you look at your X9 preferences my guess would be you are using the XVID codec which is what we recommend. Change X10 to use XVID and it should resolve the issue.
  4. BrianBeck

    X10 Performance Issues

    Likely your preferences in X9 are different from X10 in regards to which CODEC is being used to create the walk through videos. Take a look at this support article for more information on getting and using a different CODEC.
  5. BrianBeck

    New Update JPEG Export Issue

    The same issue reported in this thread about exported images would have also occurred for any walkthroughs recorded using the Physically Based rendering technique.
  6. BrianBeck

    New Update JPEG Export Issue

    We have just released a patch( to resolve this issue. Thank you for your patience.
  7. BrianBeck

    X10 released today - best and worst features

    We are not aware an issue where the software doesn't run on the Macbook pro. We are aware on a issue where the rendering on some MacBook pros is not functioning correctly, and we are attempting to see if we can resolve it. Is this the issue you are having? If not please contact our support team.
  8. BrianBeck

    Let's PBR

    Are any of you still able to produce the "white out" issue in the latest 20.1 update? We were able to reproduce and resolve in the update at least one case of this occurring in the Beta based on a report sent in by a user.
  9. BrianBeck

    X10 released today - best and worst features

    David, Creating a General Material with a low roughness and a higher specular value should give you a very reflective surface in 20.1. Altering the roughness and specular values should give you the control needed to get results similar if not the same as X9. Have you been able to test this out? If you are still getting undesirable results in this area please submit a plan to tech support so we can look into the issue further. Thanks
  10. BrianBeck

    X10 3D Camera Backdrop no workinging

    See attached image. Make sure use backdrop is checked for the rendering technique you're using.
  11. PBR will not function in any way if you turn off Global Illumination. Has Mick mentioned this should never be toggled unless you are troubleshooting an issue with technical support. I would also suggest you uncheck texture compression, leaving this checked will cause 3D views to take longer to generate. If you are still having issue after doing this I would suggest contacting our Tech Support team and troubleshooting the issue further with them.
  12. BrianBeck

    Rendering Problems in X10

    We are aware of an issue that is occurring on older (7-10 year old) ATI cards that causes the ambient occlusion to generate incorrectly as shown in the original images. We are looking into seeing what we can do to resolve this. For now the best workaround as you have already discovered is to turn off the Ambient Occlusion on these cards.
  13. BrianBeck

    X9 wont start after Windows Update

    We have recently seen quite a few cases of this issue occurring across all versions of Chief old and new. In all cases so far the only common thread is that all of the users have been running Mcafee virus scan on their systems. We have been working to try to contact Mcafee and reproduce the issue so they can get it resolved. So far however we have not been able to reproduce the problem internally so if you are having this issue please contact our support team with any and all information you can recall on how you reproduced the issue. The support team will also gather some additional system data from you that will be helpful to us when trying to resolve the problem. Thanks
  14. BrianBeck

    X9 Slowing towards Freezing

    We have been able to reproduce the issue when using the Windows menu to change between tabs and we are looking into it. For now I would suggest clicking the tabs to activate them. Thanks
  15. BrianBeck


    Perry, What browser and browser version are you using? We have been able to reproduce the issue in the latest version of the Microsoft Edge browser. Could not reproduce the issue in the latest versions of any of the other common browsers though. Thanks.