KilianDrafting Posted November 7, 2017 Share Posted November 7, 2017 I recently sent an uploaded 3d model to my account for a client to view. I have done this many times for clients. This is the first time someone has not been able to view the model. The client has a MacPro OS Apple laptop (mid 2015) computer. The Safari version is 11.0.1. I tried removing plants from the model and reloading without success. The surface count on the model is below the suggested 500,000 (347,000 I think) and below 50Mb (38.46) texture size. I am able to load the model on another computer at work. Anyone have any suggestions? Link to comment Share on other sites More sharing options...
DRAWZILLA Posted November 7, 2017 Share Posted November 7, 2017 What version are you and your client using? Link to comment Share on other sites More sharing options...
KilianDrafting Posted November 7, 2017 Author Share Posted November 7, 2017 I am using x9 Premier. The client is just using the online 3d viewer Link to comment Share on other sites More sharing options...
DRAWZILLA Posted November 7, 2017 Share Posted November 7, 2017 Maybe one of your symbols has too many faces, did you get some of your symbols from another source ,other than from Chief. Sometimes that happens. Link to comment Share on other sites More sharing options...
KilianDrafting Posted November 7, 2017 Author Share Posted November 7, 2017 No symbols that I haven't used before. Would stone faced materials cause a problem? Link to comment Share on other sites More sharing options...
DRAWZILLA Posted November 7, 2017 Share Posted November 7, 2017 3 minutes ago, KilianDrafting said: No symbols that I haven't used before. Would stone faced materials cause a problem? I don't think so, as long as you got it from Chief, Post the plan and someone could try it Link to comment Share on other sites More sharing options...
KilianDrafting Posted November 7, 2017 Author Share Posted November 7, 2017 View in Chief Architect’s 3D Viewer. I copied the 3d model link above that I provided, but when pasting it here it changed. Not sure It will come through correctly. Link to comment Share on other sites More sharing options...
Chopsaw Posted November 7, 2017 Share Posted November 7, 2017 Everything looks good or as expected on my system with Chrome but maybe someone with a MacPro can check for you. Link to comment Share on other sites More sharing options...
StevenK Posted November 7, 2017 Share Posted November 7, 2017 5 hours ago, KilianDrafting said: This is the first time someone has not been able to view the model. What do you mean by not able to view the model? When they click on the link and click Load Model, do they get an error message? Or is the screen just blank or just a chief logo cube? I am able to view the model in Safari, but I am on an iMac not a MacBook Pro. Link to comment Share on other sites More sharing options...
KilianDrafting Posted November 7, 2017 Author Share Posted November 7, 2017 The client is able to click "load model", but it remains on the load screen without showing any progress on the white bar below the graphic even after 20 minutes. No error message. Link to comment Share on other sites More sharing options...
StevenK Posted November 7, 2017 Share Posted November 7, 2017 Thank you for that information. Have they tried another browser like Chrome? If it doesn't work on another browser the only other possible causes are firewall or virus protection or spotty internet connection. Link to comment Share on other sites More sharing options...
lbuttery Posted November 7, 2017 Share Posted November 7, 2017 you should contact CA's tech support - they can probably help also they like to know about issues so they can fix them for "everyone" Lew Link to comment Share on other sites More sharing options...
dshall Posted November 7, 2017 Share Posted November 7, 2017 I heard it does not play well with SAFARI, try GOOGLE CHROME. 1 Link to comment Share on other sites More sharing options...
DRAWZILLA Posted November 7, 2017 Share Posted November 7, 2017 Lew, Steven K is a Chief guy. Can't you tell by the Gonzaga bulldog 1 Link to comment Share on other sites More sharing options...
lbuttery Posted November 8, 2017 Share Posted November 8, 2017 Perry: never even noticed ... might still be a good idea to file an official support ticket ? Lew Link to comment Share on other sites More sharing options...
glennw Posted November 8, 2017 Share Posted November 8, 2017 No problem here with Safari on an iMac. Link to comment Share on other sites More sharing options...
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