KilianDrafting

3d Model Viewer Trouble

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I recently sent an uploaded 3d model to my account for a client to view. I have done this many times for clients. This is the first time someone has not been able to view the model.

The client has a MacPro OS Apple laptop (mid 2015) computer.  The Safari version is 11.0.1.  I tried removing plants from the model and reloading without success. The surface count on the model is below the suggested 500,000 (347,000 I think) and below 50Mb (38.46) texture size. I am able to load the model on another computer at work. Anyone have any suggestions?

 

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What version are you and your client using?

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Maybe one of your symbols has too many faces, did you get some of your symbols from another source ,other than from Chief. Sometimes that happens.

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3 minutes ago, KilianDrafting said:

No symbols that I haven't used before. Would stone faced materials cause a problem?

I don't think so, as long as you got it from Chief, Post the plan and someone could try it

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View in Chief Architect’s 3D Viewer.

 

I copied the 3d model link above that I provided, but when pasting it here it changed. Not sure It will come through correctly.

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Everything looks good or as expected on my system with Chrome but maybe someone with a MacPro can check for you.

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5 hours ago, KilianDrafting said:

This is the first time someone has not been able to view the model.

 

What do you mean by not able to view the model? When they click on the link and click Load Model, do they get an error message? Or is the screen just blank or just a chief logo cube? I am able to view the model in Safari, but I am on an iMac not a MacBook Pro.

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The client is able to click "load model", but it remains on the load screen without showing any progress on the white bar below the graphic even after 20 minutes. No error message.

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Thank you for that information. Have they tried another browser like Chrome? If it doesn't work on another browser the only other possible causes are firewall or virus protection or spotty internet connection.

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you should contact CA's tech support - they can probably help

 

also they like to know about issues so they can fix them for "everyone"

 

Lew

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I heard  it does not play well with SAFARI,  try GOOGLE CHROME.

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Lew, Steven K is a Chief guy. Can't you tell by the Gonzaga bulldog

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Perry:

 

never even noticed ...

 

might still be a good idea to file an official support ticket ?

 

Lew

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No problem here with Safari on an iMac.

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