Chief Architect
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  1. Hello, This is currently not an option in Room Planner. I will log this in our database as a feature request. Thank you!
  2. Go to the Plans panel in the lower left corner. Select Saved and then select the Model you wish to rename. Then tap the Rename Icon (the one with cursor in the box).
  3. Hey Lane, Could you send our tech support team a copy of the template plan you were working on? I tried the steps you mentioned in your first post and was unable to reproduce the issue. Are you still able to reproduce or was it a one time occurrence? It would be helpful to know if it is plan specific or if you can get it with any plan. Thanks!
  4. At the bottom of the screen in the middle, you should see buttons to switch between the plan view, room view, and overview modes. To the left of those is an arrow icon, tap that to reset the view.
  5. Are you using the S-pen? The S-Pen is currently not supported for Room Planner.
  6. This issue has been fixed in our latest update. Please update to the latest and let me know if you are still running into this issue with the Room Schedule.
  7. We just pushed the button to release the update. Please check the iOS app store and you should see the update. It may take a couple hours for it to appear for all users. Please let us know if you are still running into the issue.
  8. Can you explain to me how you are trying to change the color of an item and the issue you are running into?
  9. Thank you letting us know about this issue. We have found the cause and we are currently working on a fix. This fix will be in the next update.
  10. Can you provide more information how why you can't use it at all? What did you like about the old app that you feel is missing from the new version? With more information we can look into ways to improve the app.
  11. Can you provide more information on what you mean by "lagging hard"? What is lagging? Placing objects from the library? Moving walls? What type of device are you using? Can you explain your order of operation when it comes to painting and placing furniture? It would be nice to see exactly how it is taking more taps to complete those tasks. If there are issues with the latest update, we need as much information as possible to look into how it can be improved.
  12. Did anything change on your iPads prior to getting this message like an iOS update? Have you tried deleting the app and reinstalling it? This will cause you to lose any plans on the device that are not clouded.
  13. When you go into the Settings menu in Room Planner and go to Purchases, what do you see?
  14. What type of device are you connecting the Disto to? What OS version is on that device?
  15. StevenK


    Yes, you have to be connected to the internet so it can download the library content and sample plans.