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Everything posted by Dermot
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Chief Architect Interiors X14 does not have the ability to add additional text to dimensions or to suppress the current dimension value. You could try creating a manual text object with a white background to hide dimension value and display the value that you want. I would highly recommend that you make any needed adjustments to your plan instead so that your plan more accurately represents the model. Another possible solution would be to adjust the dimension rounding. If you are having difficulty doing either of these, then you may want to post more questions asking for help on how to solve these problems. We also have a number of training videos as well as training services available: https://www.chiefarchitect.com/videos/#playlist-92 https://www.chiefarchitect.com/training/
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DXF and DWG files are usually considered 2D CAD files but they can also contain elevation data. If the DWG file you are importing has elevation data in it then you should be able to use the Import Drawing tool and convert this data into Chief terrain data. More information can be found in this tech article: https://www.chiefarchitect.com/support/article/KB-00719/importing-terrain-elevation-data-from-a-dxf-or-dwg-file.html
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We have had no reports of any problems related to building framing and crashing in X15. If this is a reproducible problem, please contact our tech support team and report this. Please include the plan you are having problems with and please include the exact steps needed to reproduce the problem (such as what framing you are rebuilding and how you are doing it). You can find out more about contacting our tech support team here: https://www.chiefarchitect.com/support/#contact
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Did X15 come with a change to the Chief Blueprint font?
Dermot replied to JWoelkeGOGHomes's topic in General Q & A
A number of changes were made to the Chief Blueprint font in X14. I am not aware of any changes that were made for X15 though. Most of these changes had to do with better bold and italic support. There were a number of other bug fixes and minor improvements that were made at the same time though. If you plan to continue working in X12 for a while longer, then continuing to use the old font is probably fine. If you plan on switching over to X15, I recommend using the newer font though. You will likely find a lot of differences between X12 and X15. I recommend that you take a look at this migration guide for some more detailed info: https://cloud.chiefarchitect.com/1/pdf/documentation/chief-architect-x15-migration-guide.pdf -
Uninstalling and reinstalling X15 should not cause you to lose any plans or settings that are on your computer. More information about uninstalling can be found here: https://www.chiefarchitect.com/support/article/KB-00466/uninstalling-chief-architect.html Assuming that this does not solve your problems, I highly recommend this tech support article: https://www.chiefarchitect.com/support/article/KB-03049/troubleshooting-chief-architect-software-closing-unexpectedly-on-windows.html If this does not help you solve your problems, then I would encourage you to contact our tech support team: https://www.chiefarchitect.com/support/
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Note: one of the moderators moved this from the Suggestions forum to the Q&A forum after I wrote the info below but I still think it is mostly relevant. You should not try to report bugs to us on the Suggestions forum. This forum is for requesting new features that you would like to see added to future versions of the program. More information about this can be found in the forum guidelines here: https://chieftalk.chiefarchitect.com/topic/4095-guidelines-for-posting-on-the-suggestions-forum/ The pictures posted above are not going to be enough to help us solve this problem. Please report any and all problems directly to our tech support team, regardless of whether you are using X15 beta. Please include a plan file that demonstrates the problem with clear step-by-step instructions for how to reproduce the problem. If your problem was happening in X14, it would be helpful to send us your original X14 plan so that we can confirm that this problem is not related to the changes we made for X15. More info about reporting problems can be found here: https://www.chiefarchitect.com/support/
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- unwanted rafter clipping
- rafter clipping
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Please report any and all problems directly to our tech support team, regardless of whether you are using X15 beta. More info about reporting problems can be found here: https://www.chiefarchitect.com/support/ That said, I have never heard of such a problem before. I really can't think of a scenario where trying to use "open object" on something like a cabinet in a plan view would actually create any new camera views. I would first try the most obvious things like rebooting your computer and if that doesn't solve the issue then you might want to try an uninstall and reinstall. You should also probably run a virus scan. If none of that seems to help, then definitely contact tech support and they might have some better ideas on what to look for.
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@MarkMc
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The plan you posted above had most of the cabinet labels suppressed. They are also suppressed in your cabinet defaults. I can't think of a good reason to do this. The plan you posted also already had a cabinet schedule. If you added another one, you could have new issues related to having duplicate schedules. You can always use the Project Browser to find all of the schedules that you currently have in your plan. Please reread my post above and if anything does not make sense then ask more questions.
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Your cabinets are included in your cabinet schedule. Your cabinets also have "Show Schedule Callout" turned off. Your cabinet schedule is setup to only display callouts. So even when you uncheck "Suppress Label" they will not display a label. Do you want to your cabinets to display callouts, labels, or both? Open up your cabinet schedule and choose the appropriate option. Open up your cabinets and uncheck "Suppress Label" for any cabinets that you want to ever show a label. Also, check "Show Schedule Callout" for any cabinet that you want to ever show a schedule callout. In general, you should only check "Suppress Label" for a cabinet that you never want to show a label. For example, something that you are modelling with a cabinet but it is not really a cabinet. In general, you should not uncheck "Show Schedule Callout" unless you have a cabinet in a cabinet schedule but you don't want it to ever display the callout. Most of the time, if you don't want a callout you might not want it to appear in your cabinet schedule either and you can just uncheck "Include in Schedule" instead.
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We are not aware of any problems with cabinet labels in X15. As a general rule, cabinet labels would not be suppressed by default so I am not sure why you would have had to uncheck suppress unless you actually suppressed them for some reason. The other thing you might want to check is to see what layer the cabinet label is using. Since labels can be manually placed on any layer, you should check that the actual layer is turned on. One easy way to do this is to select the cabinet and look what layers show up in either the Object Layer Properties dialog or the Active Layer Display Options side window. The other thing you might want to do is to post your plan on this forum. I'm sure someone would be able to figure out the problem very quickly without having to make guesses. Also, please remember that X15 is currently a beta version. If you find any problems at all, you should always report them to our tech support team: https://www.chiefarchitect.com/support/
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Probably a video card driver issue related to your Windows update. See if this tech article helps: https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems-in-chief-architect.html If not, then I recommend contacting our tech support team.
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It adjusts the height and is only used when using a reference plan in a camera view. And if you would like to try it out, the X15 beta is now available.
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Product key not working on new laptop
Dermot replied to doitright's topic in Sales Related Questions
You might want to check out this tech article for some trouble shooting info: https://www.chiefarchitect.com/support/article/KB-00937/license-security.html If that doesn't help then you may need to contact our customer service or tech support team for more help. They will be back in the office on Monday during our normal business hours. -
The short answer is that the "custom" option is only enabled for sliding, pocket, or bifold doors. For a more complete answer (including some workarounds), see this prior thread:
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Please note that this is just a very small subset of the new features that are coming in X15. As for the reference display, we are going to have the ability to offset and rotate the reference display which will allow some more flexibility in how it can be used.
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Yes, it would be possible to add all of the same parametric door controls to cabinet doors, including the ability to adjust the rails and stiles or add divided lites. It just isn't as easy as you might think. The fundamental problem is that the code for the parametric doors was developed specifically for standard doors and we would need to make it more general purpose (and clean it up a bit) in order to use this same code for cabinet doors. This is a project that is currently on our lengthy todo list but I am not sure when we will be getting to it. If you would like to see this happen sooner rather than later, then I would encourage you to submit a feature request. We use the number of people that request a particular feature to help us to determine its priority. The more people that ask, the higher up the list it moves.
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Basically, you will need to install X14 on your new computer, activate the license, and then transfer all of the data you want from the old computer to the new computer. This tech article has some more info about managing your license: https://www.chiefarchitect.com/support/article/KB-00956/using-chief-architect-on-multiple-computers.html For more information about transferring your plans, libraries, templates, and other settings from your old computer to your new computer, see this tech article: https://www.chiefarchitect.com/support/article/KB-00001/backing-up-chief-architect-content.html
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We are currently testing X15 Beta 1 with a small group of experienced beta testers. We will begin testing X15 Beta 2 with a larger group of beta testers in the near future. If you have already sent in a request to participate in our beta testing program, we should start contacting people in the next week or two with more information. Please note that you will be asked to sign an NDA since this is still a private beta test. We will probably start our Beta 2 test with just our Beta 1 testers and then expand the test team as we progress. Our goal is to make sure the program is fully functional with no known serious problems before we send it out. More information about participating in Beta 2 can be found here: We will also be having a public beta test of X15 that should start some time early next year. This beta test will be open to all users who have SSA active through the end of the beta test period and you will not be required to sign an NDA.
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We have no reports of any problems like this. If you can reproduce this problem, then please report this to our technical support team. You will need to include your layout and all of your referenced plan files along with the steps needed to reproduce this problem (such as what you did right before you used undo).
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@Scotbow Please contact our technical support team for help with this issue.
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X14 Frequent freezing - anyone else having this problem?
Dermot replied to DIY_Design's topic in General Q & A
We released an update to X14 (24.2.2.1) yesterday that should correct the issue with the program "freezing" or "locking up". Please note that you may not receive an automatic update notification right away depending on your preference settings and when you last ran the program. If you would like to get the update now, you can find it along with the update notes here: https://www.chiefarchitect.com/support/updates.html If you continue to experience any problems in X14, then please contact our technical support team: https://www.chiefarchitect.com/support/ -
As far as I know, there is nothing wrong with the update notifications. You should not assume that the notifications are not working just because you did not get a message less than 24 hours after we posted the update.
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As far as I know, there is nothing wrong with the update notifications. You should not assume that the notifications are not working just because you did not get a message less than 24 hours after we posted the update.
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We have just posted an update for X14 (24.2.1) that should correct this problem. You can find the update here: https://www.chiefarchitect.com/support/updates.html You can find the update notes here: Chief Architect X14 Update Notes - 7/20/2022 If you continue to see any problems after downloading and installing this update, please contact our technical support team: https://www.chiefarchitect.com/support/