Dermot

Chief Architect Moderators
  • Posts

    2418
  • Joined

Everything posted by Dermot

  1. This video might help: https://www.chiefarchitect.com/videos/watch/61/controlling-the-drawing-order-of-objects.html?playlist=97
  2. I believe Richard's problems with wall niches were fixed a long time ago. If you have problems with 3 or more wall intersecting leaving a gap with wall hatching, you should be able to correct this using the Edit Wall Layer Intersections tool. If this is not your problem, then you should contact our tech support team.
  3. 99.99% of the time when someone posts about this particular problem it is because they are using a pirated version of the software. If you are using a legally purchased version of the software, then you should contact our technical support team for additional help. If you are not, then you should either purchase the software or stop using it. Please be aware that using pirated software is illegal and companies or individuals that are using unlicensed copies of copyrighted software are subject to legal actions. If you work for or know of a company that is using pirated software, then I would encourage you to report them to the Business Software Alliance (BSA) using their online form or by calling their toll-free number. In some cases, you may even receive a cash reward for making your report. https://reporting.bsa.org/r/report/add.aspx?src=us&ln=en-us
  4. You should be able to temporarily remove your library symbol newel, change the material for your parametric newels, and then put the symbol back. You should always report these kind of things to our tech support team.
  5. You should either post a plan that demonstrates the problem or contact our technical support team.
  6. We have recently had to update our list of known incompatibilities to include a new section about Windows 11 and Nvidia Series 30 video cards. I am not aware of any known problems with the GTX 1070 card. Windows 11 with NVIDIA 30 Series Graphics Products & Versions Affected: Chief Architect X13 and Home Designer 2022 Platform: Windows 11 with NVIDIA RTX 30 series graphics Description: Software closes unexpectedly and then presents the following error: "An internal rendering error has occurred: device removed" typically when opening a camera view or a dialog with a preview window. Solution: There appears to be an incompatibility between Windows 11 and the NVIDIA drivers. At this time, the best solution is to roll back to Windows 10. We are currently working closely with NVIDIA; however, an expected resolution date has not been set. If you'd like, you can contact NVIDIA Support as well. This will help them gauge how this issue is affecting their customers and may also give them an opportunity to collect additional information to help resolve the problem: https://www.nvidia.com/en-us/support/consumer/
  7. Apparently I was not clear enough in my earlier post so let me try to explain this a bit differently. Your views will only keep track of what layer set you are using. They will not keep track of what the layer settings are for that layer set. That's the layer set's job, not the view's job. If you open a layer set and change a layer setting, such as turning objects on/off or change the line color, line style, or line weight, then any views using that layer set will look different. If you don't want any of your views to change, than don't change these settings. You won't get a prompt because you did not change anything the view keeps track of. This is no different then changing a material using the Adjust Material Definition tool. Everything in the plan that is using that material will look different but you won't get a prompt asking you to save your view. Same thing if you change a wall type in the Define Wall Types dialog. Every wall in your plan that is using that wall type will look different but you won't get a prompt asking you to save the view.
  8. You could also "old-school" it with a cabinet soffit. You can put custom moldings on soffits but if the soffit is against the ceiling, the room molding might just wrap around it. You can also convert your room molding into a custom molding polyline so that you can edit the shape to be whatever you want.
  9. Modifying any of your layer settings does not actually modify any of the data that is stored with your saved plan view or camera view. You should not get a prompt in this case. Changing your active layer set or any of the other active annotation defaults does and you should get a prompt, unless you have selected either "Always Save" or "Never Save" for your saved plan view.
  10. "This is the same type of glitch that's created by having multiple SVP's open and toggling between views." It may be similar but it is definitely not the same. I believe the bugs you are referring to are already fixed in X13. Currently, we have no open reports of any problems like this. If you, or anyone else, can reproduce any of these problems, then please report them to our tech support team. Please be sure to include detailed steps for how to reproduce the problems.
  11. Your problem does not sound normal. You should contact technical support.
  12. Carl, you should contact support on Monday during their normal business hours. What you are describing should not be happening and we have no reports of this kind of behavior in X13. There were some toolbar problems in X12 and prior versions but as far as we can tell these problems have been fixed (or at least greatly reduced) in X13. Currently, we have only one report of a user who was having problems with his custom toolbar reverting back to the default toolbars once every 2-3 weeks that we believe is related to him using an icloud account.
  13. "When I try and delete the door, it deletes the stairwell opening." I don't think you deleted the doorway. I think you deleted the actual railing. As a result, you lost your room definition which meant that your room was no longer a stairwell (or open below). If your stair has the "Automatic Rail Openings" option turned on (under the style panel of the stair dialog), it will automatically create a doorway in the railing. You can turn this option off, and you won't get an opening in the railing but you will still have a railing across the top of your stair so I don't think this will help you solve your problem. You can manually edit the doorway to make it large enough so that you won't get that extra piece (as suggested by Chopsaw). Or, you could make the railing invisible (as suggested by Jacob) although this will affect the whole railing so in some situations you will need to break the railing first. This might also be the result of an alignment problem. If your capped stair wall is not properly aligned with your wall on your upper floor or your stair is not actually aligned with the wall, you could see some problems like this. Sometimes just making sure everything is properly aligned can make little problems like this go away. As for the wall cap miter, you may be able to correct this with a wall break to force the cap to go horizontal before the miter but you might just need to manually fill in a piece to cover the hole. In both cases, I don't think this will always work perfectly since you have some unusual angled intersections. You might want to submit a report to tech support and include this plan so that we can look into this more to see if we can make any improvements.
  14. Is the arrow actually part of the block? If you only selected the text and blocked it, then the arrow won't be added to the block. Is the arrow on a different layer? If you explode a block and any of the objects are using a layer that is turned off, then they will disappear. Any thing else is probably a "post the plan" type issue. Or, if all else fails, contact tech support.
  15. Maybe use an electrical schedule?
  16. You might want to have a look at this tech article: https://www.chiefarchitect.com/support/article/KB-03124/troubleshooting-origin-error-messages.html This message is only there to let people know that they have either drawn or moved something so far away from the origin that it is likely to cause problems that would otherwise be hard to figure out. We assumed that most people would either know what they did wrong or be able to find it for themselves. We provided the options to delete it or move it to the origin for those people that were not able to figure it out on their own. We also provided the Check Knowledge Base button for those people that had more questions. If you think either the error message or the tech article can be improved, then you should probably make a suggestion. You should probably leave the snarky comments out though because they probably won't help you get much support.
  17. One way of doing this is by drawing the existing floor plan and then doing a "save as" on the plan. You can then use the reference display to display the existing plan below the proposed plan. Another way of doing this is to create a cad detail of the existing plan view and then convert it into a cad block that you can display before the proposed changes. We also have a number of remodeling training videos that you might want to take a look at: https://www.chiefarchitect.com/videos/playlists/120/remodeling.html
  18. Chief Architect Interiors should be very capable of doing what you are asking. More information can be found here: https://www.chiefarchitect.com/products/interior-design/interiors/ You might also want to take a look at our consumer products. Home Designer Pro is the most capable but you may be able to do what you want with either Suite or Architectural which are much less expensive. Here is a comparison chart for Home Designer products that you can check out: https://www.homedesignersoftware.com/#compare Also, you may want to download one or more of the trial versions to try it out to see if will do what you want. And lastly, you may want to speak with one of our sales people during our normal business hours to discuss your specific needs and what options will work best for you:
  19. You can turn on/off the display of the status bar in your preferences dialog on the appearance panel.
  20. Here is a tech article that might help: https://www.chiefarchitect.com/support/article/KB-00767/creating-a-new-material.html It's not quite as trivial as just taking a picture of some tile and then make a material out of it. If you don't crop the image properly, it won't display very well. I would recommend that you try to crop it along the center of the grout. You should also try to make sure your lighting is pretty even or it won't look as good either. The other thing that can be helpful is to make sure your pattern matches your image so that any view that include lines will look reasonable.
  21. A manual railing set to follow stairs is not able to make the balusters go to each tread. This is a limitation of this tool. A pony wall with a railing will not do this either but will give you a different railing design. If you want to model balusters sitting on top of each tread, you will probably have to turn back on the stair railing or manually place each baluster, newel, and rail. If you are having problems with the stair railing, then you should either post pictures of the problems you are having or post the plan demonstrating the problems (or if all else fails, contact tech support). If you are having problems attaching a plan, you should either zip it to make it smaller or strip out stuff that doesn't affect the problem area to make it small enough to post.
  22. I would use 3 separate landings for this. Landings can be made any shape you want just like any other "polyline" shaped object. This tech article may also have some helpful info: https://www.chiefarchitect.com/support/article/KB-00884/creating-winder-stairs.html
  23. This sounds more like an outlook issue. I believe outlook will just use the standard windows file open dialog. I don't know if outlook does anything to override your system settings though. You might want to play with the "More Options" drop down that allow you to control what displays and how it displays. Somewhere, but I forget where at the moment, you can turn on the display of file extensions which I find more useful then the icons. You might also want to try a reboot if you have not already.
  24. My guess is that your ".plan" and ".layout" file extensions are not associated with the program. See if this tech article helps: https://www.chiefarchitect.com/support/article/KB-01131/associating-plan-layout-and-library-files-with-the-latest-version-of-chief-architect-or-home-designer.html