HumbleChief

First Major Crash With New 18.2.0.42 Update...

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...not sure if it has anything to do with the update or with this particular file but I got a warning message - unable to save this file etc. etc. and Chief would no longer respond. I closed Chief, re-opened and the file I was working on no longer had the (very complex) second floor and all the detail, cabinets etc. were missing from the first floor - it just deleted an entire floor and blew up another.

 

I was able to retrieve an archive and the file looks OK but the original file is toast - just sayin'.

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I was able to duplicate it by copying and pasting a window schedule from one CAD detail to another. Got the message below and Chief crashed.

 

Simple to avoid by just creating another, new window schedule but I've copied and pasted schedules before with no problems.

 

post-302-0-81407400-1461182967_thumb.png

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Larry,

 

Report this to CA.  This is not good and needs to be fixed ASAP.

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I just tried it and got the same error. 

 

But after saving the plan in this updated version the error doesn't occur.  It's only plans that haven't been saved in this build that produce the error.  It may also be that the schedule being copied would have to have been created in a prior version.

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Interesting Joe, thanks for the confirmation and the tip. The error wasn't really the problem as I've seen it before, but the effect of deleting an entire floor of hard work freaked me out a bit. Thank goodness for the archives.

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Haven't seen much more about the crashes with the new update has others seen the samething or has it just been sparatic for some who have updated, I got the update message but haven't done the update yet to much of a work load to have to redo things with the update  Thanks

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We were able to reproduce the issue when copying and pasting schedules.  We are looking into a fix for the problem.

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Please note - this will disappear your second floor!! Just had it happen in another plan file.

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Guess my question would be since I haven't down loaded the update is it wise to not download until there is a fix for this so as not to cause more work for myself in having to redo anything that would get lost 

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Your call, but if this is the only issue then you could update and just not copy/paste window schedules and/or you don't really need any of the improvements/fixes then waiting makes sense.

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Larry,

 

Have you found that once the Plan is saved using this update that copying Schedules to new CAD Detail Windows works OK?

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Thanks Larry from what you have indicated the only time your crash has happened is if you copy and paste window schedules, I always make up a window schedule for each plan that I do since not all window manuf are used by all the builders I do plans for so I made my own lib or windows to put in each plan I do so I don't copy and paste any window schedules

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Larry,

 

Have you found that once the Plan is saved using this update that copying Schedules to new CAD Detail Windows works OK?

Sorry Joe, not going to try copying and pasting a windows schedule again - in any plan in any way. Too much at stake.

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Larry,

 

Have you found that once the Plan is saved using this update that copying Schedules to new CAD Detail Windows works OK?

 

I just tested this using a plan started in X7.  Was able to get error messages, crashes, and the second floor was removed.  Tried it again with a plan saved using the newest update...  Was still able to reproduce the warning messages, the crashes, and the second floor being removed. 

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I just tested this using a plan started in X7.  Was able to get error messages, crashes, and the second floor was removed.  Tried it again with a plan saved using the newest update...  Was still able to reproduce the warning messages, the crashes, and the second floor being removed. 

Ouch, thanks for that test Michael.

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Interesting.  With some plans it fails and then with others it doesn't.  So far, I haven't lost a floor but I haven't saved the plan after the crash either.  As a rule I never save when I get such a warning.

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Interesting.  With some plans it fails and then with others it doesn't.  So far, I haven't lost a floor but I haven't saved the plan after the crash either.  As a rule I never save when I get such a warning.

 

You are correct.  It only removes the floor if you save the plan after the error message or crash (don't remember which now).

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I don't  have to copy /paste any schedules b/c they are already in my template layout, ready to go.

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I don't  have to copy /paste any schedules b/c they are already in my template layout, ready to go.

That's the best strategy of course and it's rare that I do as well but found a need in a couple plans - please beware.

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BTW, If you select an existing Schedule, you can update the "Defaults" by using the little wrench on the Edit Toolbar.  Then create a new Schedule in a new CAD Detail Window.  That's essentially the same as copy/paste but it won't crash.  :DB)

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BTW, If you select an existing Schedule, you can update the "Defaults" by using the little wrench on the Edit Toolbar.  Then create a new Schedule in a new CAD Detail Window.  That's essentially the same as copy/paste but it won't crash.  :DB)

+1

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I just experienced this issue, but instead of losing a floor, the entire plan file vanished from my job directory. I had to go grab an archived version. Just for kicks I tried the copy/paste again and the same result - the plan file is deleted from the directory. My plan files are stored on a network drive, so maybe that is relevant.

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I just experienced this issue, but instead of losing a floor, the entire plan file vanished from my job directory. I had to go grab an archived version. Just for kicks I tried the copy/paste again and the same result - the plan file is deleted from the directory. My plan files are stored on a network drive, so maybe that is relevant.

Ouch. Tech is working on a fix, must be a pretty high priority.

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They better be working on it and put out the fix ASAP. This could effect everyone.

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