BruceKC Posted July 28, 2021 Share Posted July 28, 2021 Since upgrading to X13, my mouse is not working the way it did before. It works perfectly in every other program, but in X13, if I single click on an object, it often acts as if I've "double-clicked" it. I haven't changed any settings, so I'm not sure what to do. Contacted Chief support but they said it would have nothing to do with X13. Link to comment Share on other sites More sharing options...
Doug_N Posted July 28, 2021 Share Posted July 28, 2021 27 minutes ago, BruceKC said: Since upgrading to X13, my mouse is not working the way it did before. It works perfectly in every other program, but in X13, if I single click on an object, it often acts as if I've "double-clicked" it. I haven't changed any settings, so I'm not sure what to do. Contacted Chief support but they said it would have nothing to do with X13. I have had similar problems. Often the mouse will let go of a handle when dragging something. Link to comment Share on other sites More sharing options...
BruceKC Posted July 28, 2021 Author Share Posted July 28, 2021 I'm not sure what to do, it's driving me crazy. If I find something, I'll let you know Doug. Link to comment Share on other sites More sharing options...
Kiwideziner Posted July 28, 2021 Share Posted July 28, 2021 Do you use a logitech mouse with logitech g hub? I am also having problems with the mouse (a brand new 1) since loading x13. But also in windows explorer also. Link to comment Share on other sites More sharing options...
BruceKC Posted July 28, 2021 Author Share Posted July 28, 2021 Graeme, I do use a Logitech mouse, a programmable G602 and it's always been wonderful It still is except in X13. I've had no problems with any other programs. Link to comment Share on other sites More sharing options...
Kiwideziner Posted July 28, 2021 Share Posted July 28, 2021 OK lets see if the others are also using a logitech. I'm using a G502 Link to comment Share on other sites More sharing options...
rgardner Posted July 28, 2021 Share Posted July 28, 2021 28 minutes ago, BruceKC said: I do use a Logitech mouse, a programmable G602 Just FYI Using the same mouse on OSX and not having any issues as described. 1 Link to comment Share on other sites More sharing options...
jkrysak Posted July 28, 2021 Share Posted July 28, 2021 I am having the same problem on both computers that I updated to X13. Sure would be nice to have a solution. 1 Link to comment Share on other sites More sharing options...
BruceKC Posted July 28, 2021 Author Share Posted July 28, 2021 I think Chief support is the best in the business, so I'm guessing this is a new and not common issue. I'm going to call them again tomorrow and I'll keep everyone posted if I hear anything. Link to comment Share on other sites More sharing options...
Doug_N Posted July 28, 2021 Share Posted July 28, 2021 Mine is a Logitech MX Anywhere 2. Link to comment Share on other sites More sharing options...
BruceKC Posted July 28, 2021 Author Share Posted July 28, 2021 I'll write down all your mouse models and tell support when I talk to them. Hopefully this can get solved quickly. Thanks everyone. I'll post as soon as I know something. Link to comment Share on other sites More sharing options...
ricatic Posted July 28, 2021 Share Posted July 28, 2021 I use a Logitech G 604…I really like the mouse but I have also had some issues since upgrading…buttons that worked before changed…I have found that upgrading the GHub software usually fixes it… Regards Rick Link to comment Share on other sites More sharing options...
BruceKC Posted July 29, 2021 Author Share Posted July 29, 2021 hello everyone. I haven't called support yet, because yesterday I went into the desktop settings for my mouse, and changed the mouse pointer settings. I changed the Report Rate from 500 down to 250, and that so far seems to have solved my problems. You might want to try that, and if 250 doesn't work, try 125. Please let me know if this has been any help. I'll also keep you posted as to whether this actually fixed my problem. Have a great day! Link to comment Share on other sites More sharing options...
Doug_N Posted July 29, 2021 Share Posted July 29, 2021 1 hour ago, BruceKC said: hello everyone. I haven't called support yet, because yesterday I went into the desktop settings for my mouse, and changed the mouse pointer settings. I changed the Report Rate from 500 down to 250, and that so far seems to have solved my problems. You might want to try that, and if 250 doesn't work, try 125. Please let me know if this has been any help. I'll also keep you posted as to whether this actually fixed my problem. Have a great day! How is the rate changed? Link to comment Share on other sites More sharing options...
BruceKC Posted July 29, 2021 Author Share Posted July 29, 2021 Doug, you should have a blue "G" somewhere on your task bar or in your programs, which is the Logitech Gaming Software dialogue box. If you open that, click on the mouse (if you have more than one Logitech device) and you should see a picture of the mouse and an arrow to the left with settings wheel next to it. Click on that arrow and it will open another dialogue box labeled "pointer settings". There will be three places to change settings there: the top is the DPI Sensitivity Levels, the second is the Report Rate, and the third is Advanced. Under the Report Rate, you should see places where you can select the report rate: 125, 250, and 500. Click the 250 and then save and close. Then try Chief again and see if that helps. If it doesn't, go back and try 125. That's what I did and so far, so good. Please let me know if I can help further. Best of luck. Link to comment Share on other sites More sharing options...
BruceKC Posted July 29, 2021 Author Share Posted July 29, 2021 Doug, I don't believe your mouse is supported by Logitech's Gaming Software, but I did find this article which may help you set the report rate (also known as the polling rate). https://www.heysama.com/2019/04/review-60-logitech-mx-anywhere-2s.html Link to comment Share on other sites More sharing options...
Doug_N Posted July 29, 2021 Share Posted July 29, 2021 2 minutes ago, BruceKC said: Doug, I don't believe your mouse is supported by Logitech's Gaming Software, but I did find this article which may help you set the report rate (also known as the polling rate). https://www.heysama.com/2019/04/review-60-logitech-mx-anywhere-2s.html No luck there either Link to comment Share on other sites More sharing options...
BruceKC Posted July 29, 2021 Author Share Posted July 29, 2021 Doug, did you mean the changes didn't help, or that you don't see how to make those changes? Link to comment Share on other sites More sharing options...
Doug_N Posted July 29, 2021 Share Posted July 29, 2021 11 minutes ago, BruceKC said: Doug, did you mean the changes didn't help, or that you don't see how to make those changes? I don't see a way to change the polling rate. Link to comment Share on other sites More sharing options...
Kiwideziner Posted July 29, 2021 Share Posted July 29, 2021 I changed that same setting a couple of days ago also and it seems to be an improvement, might actually try the 125 ans see what happens. I believe that it is logitech causing the problem on my system. Link to comment Share on other sites More sharing options...
BruceKC Posted July 29, 2021 Author Share Posted July 29, 2021 doug, I'd look to see how you can change the polling rate on your mouse, and also try speeding up your double-click setting and see if that helps? Wish I knew more to help you. Link to comment Share on other sites More sharing options...
Kbird1 Posted July 30, 2021 Share Posted July 30, 2021 On 7/28/2021 at 2:01 PM, Doug_N said: Logitech MX Anywhere 2. Do you have the Options Software Installed? ( It doesn't using the Gaming Software ) Mick. Link to comment Share on other sites More sharing options...
josecarlos Posted July 30, 2021 Share Posted July 30, 2021 I have the same Issue but I'm using corsair gaming mouse, I change the report rate to 250 and didn't work for me, also there are two more threads reporting this issue. 19 hours ago, BruceKC said: Doug, you should have a blue "G" somewhere on your task bar or in your programs, which is the Logitech Gaming Software dialogue box. If you open that, click on the mouse (if you have more than one Logitech device) and you should see a picture of the mouse and an arrow to the left with settings wheel next to it. Click on that arrow and it will open another dialogue box labeled "pointer settings". There will be three places to change settings there: the top is the DPI Sensitivity Levels, the second is the Report Rate, and the third is Advanced. Under the Report Rate, you should see places where you can select the report rate: 125, 250, and 500. Click the 250 and then save and close. Then try Chief again and see if that helps. If it doesn't, go back and try 125. That's what I did and so far, so good. Please let me know if I can help further. Best of luck. Link to comment Share on other sites More sharing options...
Doug_N Posted July 30, 2021 Share Posted July 30, 2021 Guys, I contacted Logitech customer support and they don't have a solution so far. Just an update. Link to comment Share on other sites More sharing options...
josecarlos Posted July 30, 2021 Share Posted July 30, 2021 2 hours ago, Doug_N said: Guys, I contacted Logitech customer support and they don't have a solution so far. Just an update. Hi @Doug_N, I don't believe it has anything to be with the mouse but it could be a hardware related issue. Link to comment Share on other sites More sharing options...
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