WysteriaDesign

Program updates

Recommended Posts

Hi, On a mac, can you tell me where I would find whether or not there are X11 updates available?  

I am trying to open a plan file emailed to me by a friend but I keep getting a pop up that asks if I'd like to update to a newer version of Chief.  I say no, because I have X11and nothing happens, I say yes and I'm taken to chiefarchitect.com where I don't see an update available.

 

Thanks! 

Share this post


Link to post
Share on other sites

Thank you! So this is strange but it turns out that I do have the right version.  Not sure why Chief won't let me open the plan file.   Any thoughts on that? 

Share this post


Link to post
Share on other sites

If your friend is on the X12 beta test program, and sent you a file that was created in X12, you would not be able to read it in X11.  Your friend is not supposed to do this by the way so you would want to let them know this. 

 

The only other thing I can think of is that the file they sent you is actually corrupt and the program thinks its from a newer version but it's just garbage.  

Share this post


Link to post
Share on other sites

Her friend is me, Tommy Blair. I'm not on the beta version meaning I don't have it (didn't know beta was in process). She sent me a plan to rework some walls and I sent it back. I told her tonight to try and shut down the computer and reboot to see if that helps. From what she says here, she apparently has the latest version (update) I guess. The main thing that came to mind with her getting a message that my version is a newer version would be that she hasn't done that latest update. I have worked on her plans sent to me in the past and have sent them back to her and she has been able to open them with no issues. I told her that if rebooting her computer doesn't work and she has the latest update that she needs to contact tech support.

 

I have been helping her for several years.

Share this post


Link to post
Share on other sites

I'm going to ask her to send me the plan I sent her and see if I can open it.

Share this post


Link to post
Share on other sites

Waiting for her to send me the plan but the plan I sent is opening fine for me.

Share this post


Link to post
Share on other sites

It could be that she's just clicking on the plan to open it.  If that's the case her system may be trying to open it using X10.

Ask her to first start Chief X11 and then open the plan from there.  Sometimes when someone installs a new version they forget to set the file associations properly.

  • Upvote 1

Share this post


Link to post
Share on other sites

Any CA X11 release regardless of the version can Open any X11 .plan file.

Same is applicable to X10, etc.

 

Betas, like X12 <-have a different version number. [ I used to have a C# gizmo that dumps the content of .plan file and can manipulate version # ].

 

 

 

Share this post


Link to post
Share on other sites

I think her problem is that Gmail is not letting her save the attachment. When she tries to save it, she's getting the error and it's saying she's using X10. When I'm on my gmail account, I can move my mouse over the attachment and it gives me the option to open or save. She says she's not getting that either. She can't open a plan file sent directly or zipped. She's calling tech support when they open.

Share this post


Link to post
Share on other sites
8 hours ago, Joe_Carrick said:

It could be that she's just clicking on the plan to open it.  If that's the case her system may be trying to open it using X10.

Ask her to first start Chief X11 and then open the plan from there.  Sometimes when someone installs a new version they forget to set the file associations properly.

I think that's pretty much the problem. She can't find a way to save the attachment to her computer. It looks like the only thing she can do is click on the attachment and it's trying to open it with X10. She needs to be able to save the attachment.

Share this post


Link to post
Share on other sites

If you emailed the file then she just needs to right click on the attachment at the bottom of the email and "Save As".

Share this post


Link to post
Share on other sites
Just now, Joe_Carrick said:

If you emailed the file then she just needs to right click on the attachment at the bottom of the email and "Save As".

She says that when she right clicks, she can "save link". Don't think that's the same however I've never used that option.

Share this post


Link to post
Share on other sites
14 minutes ago, tommy1 said:

She says that when she right clicks, she can "save link"

Did you email the "plan file" or a "link" ?

It sounds like you did the later.

 

Share this post


Link to post
Share on other sites

Maybe find a different way to share files, such as Dropbox or Onedrive.

  • Upvote 1

Share this post


Link to post
Share on other sites
11 minutes ago, Joe_Carrick said:

Did you email the "plan file" or a "link" ?

It sounds like you did the later.

 

I emailed it as an attachment, not a link. I've never had this problem before...neither has she. I sent her both, a .plan file and a zip file. For some reason, she can't "save" the attachment.

Share this post


Link to post
Share on other sites

I don't know if Chrome and Gmail looks/works differently on a Mac, but on Windows you don't need to right-click the attachment, simply mouse-over the attachment and select either Download or Save to Drive:

saveas1.PNG.a352a958cd2229b82528bd8032b18d6c.PNGsaveas2.PNG.26cf4f3ace159407ec2c71f0a2bb9fab.PNG

Share this post


Link to post
Share on other sites
21 minutes ago, rlackore said:

I don't know if Chrome and Gmail looks/works differently on a Mac, but on Windows you don't need to right-click the attachment, simply mouse-over the attachment and select either Download or Save to Drive:

saveas1.PNG.a352a958cd2229b82528bd8032b18d6c.PNGsaveas2.PNG.26cf4f3ace159407ec2c71f0a2bb9fab.PNG

I get what you show on the left by moving my mouse over it. She's not getting that. She's using a Mac. This should be real easy...don't understand.

Share this post


Link to post
Share on other sites
45 minutes ago, tommy1 said:

I emailed it as an attachment, not a link. I've never had this problem before...neither has she. I sent her both, a .plan file and a zip file. For some reason, she can't "save" the attachment.

 

Gmail now adds the File as a link to Google Drive now if it is too big, ( most email service allow 25mb though ) it's similar to Apple's Email attachments going to their iCloud.

 

Share this post


Link to post
Share on other sites
2 minutes ago, Kbird1 said:

 

Gmail now adds the File as a link to Google Drive now if it is too big, ( most email service allow 25mb though ) it's similar to Apple's Email attachments going to their iCloud.

 

File is under 4MBs. Compressed to a zip file is only 479KBs. 

Share this post


Link to post
Share on other sites
6 minutes ago, tommy1 said:

File is under 4MBs. Compressed to a zip file is only 479KBs. 

 

I am not sure what Gmail's limit is , or if it has one ? to be honest , I only know about it as I have received Files from Client's that way.

that is a pretty small file though...

 

M.

Share this post


Link to post
Share on other sites

I've sent 20MB files with Gmail a lot with no problems.

Share this post


Link to post
Share on other sites

Is she using Gmail within Chrome (or another browser), or if she is using another email client that aggregates all her accounts? If she's using an aggregator, maybe it treats attachments differently.

Share this post


Link to post
Share on other sites

Hi Tommy , just had another thought....... did She just update to Mac OS Catalina?  it has a bunch of new security features which limit some services till you explicitly turn them on now...for example last Week a Client had to figure out how to get GoToMeeting to work with Catalina after updating to Catalina the day before and be able to share the Video etc with me , so perhaps not being able to click links in emails is now a Security Feature too?

 

M.

Share this post


Link to post
Share on other sites

I would recommend opening X11, going to Preferences>File Management, clicking Associate Files With This Program, and then trying again.

  • Upvote 1

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now

  • Member Statistics

    28433
    Total Members
    9156
    Most Online
    SD_JDanW
    Newest Member
    SD_JDanW
    Joined