WysteriaDesign Posted November 10, 2019 Share Posted November 10, 2019 Hi, On a mac, can you tell me where I would find whether or not there are X11 updates available? I am trying to open a plan file emailed to me by a friend but I keep getting a pop up that asks if I'd like to update to a newer version of Chief. I say no, because I have X11and nothing happens, I say yes and I'm taken to chiefarchitect.com where I don't see an update available. Thanks! Link to comment Share on other sites More sharing options...
Kbird1 Posted November 10, 2019 Share Posted November 10, 2019 Check your Digital Locker once signed in to your Chief Architect Account the latest version is 21.3.1.1 There is a Page for Updates Too : https://www.chiefarchitect.com/support/updates.html M. Link to comment Share on other sites More sharing options...
WysteriaDesign Posted November 10, 2019 Author Share Posted November 10, 2019 Thank you! So this is strange but it turns out that I do have the right version. Not sure why Chief won't let me open the plan file. Any thoughts on that? Link to comment Share on other sites More sharing options...
Dermot Posted November 11, 2019 Share Posted November 11, 2019 If your friend is on the X12 beta test program, and sent you a file that was created in X12, you would not be able to read it in X11. Your friend is not supposed to do this by the way so you would want to let them know this. The only other thing I can think of is that the file they sent you is actually corrupt and the program thinks its from a newer version but it's just garbage. Link to comment Share on other sites More sharing options...
tommy1 Posted November 11, 2019 Share Posted November 11, 2019 Her friend is me, Tommy Blair. I'm not on the beta version meaning I don't have it (didn't know beta was in process). She sent me a plan to rework some walls and I sent it back. I told her tonight to try and shut down the computer and reboot to see if that helps. From what she says here, she apparently has the latest version (update) I guess. The main thing that came to mind with her getting a message that my version is a newer version would be that she hasn't done that latest update. I have worked on her plans sent to me in the past and have sent them back to her and she has been able to open them with no issues. I told her that if rebooting her computer doesn't work and she has the latest update that she needs to contact tech support. I have been helping her for several years. Link to comment Share on other sites More sharing options...
tommy1 Posted November 11, 2019 Share Posted November 11, 2019 I'm going to ask her to send me the plan I sent her and see if I can open it. Link to comment Share on other sites More sharing options...
tommy1 Posted November 11, 2019 Share Posted November 11, 2019 Waiting for her to send me the plan but the plan I sent is opening fine for me. Link to comment Share on other sites More sharing options...
Joe_Carrick Posted November 11, 2019 Share Posted November 11, 2019 It could be that she's just clicking on the plan to open it. If that's the case her system may be trying to open it using X10. Ask her to first start Chief X11 and then open the plan from there. Sometimes when someone installs a new version they forget to set the file associations properly. 1 Link to comment Share on other sites More sharing options...
BrownTiger Posted November 11, 2019 Share Posted November 11, 2019 Any CA X11 release regardless of the version can Open any X11 .plan file. Same is applicable to X10, etc. Betas, like X12 <-have a different version number. [ I used to have a C# gizmo that dumps the content of .plan file and can manipulate version # ]. Link to comment Share on other sites More sharing options...
tommy1 Posted November 11, 2019 Share Posted November 11, 2019 I think her problem is that Gmail is not letting her save the attachment. When she tries to save it, she's getting the error and it's saying she's using X10. When I'm on my gmail account, I can move my mouse over the attachment and it gives me the option to open or save. She says she's not getting that either. She can't open a plan file sent directly or zipped. She's calling tech support when they open. Link to comment Share on other sites More sharing options...
tommy1 Posted November 11, 2019 Share Posted November 11, 2019 8 hours ago, Joe_Carrick said: It could be that she's just clicking on the plan to open it. If that's the case her system may be trying to open it using X10. Ask her to first start Chief X11 and then open the plan from there. Sometimes when someone installs a new version they forget to set the file associations properly. I think that's pretty much the problem. She can't find a way to save the attachment to her computer. It looks like the only thing she can do is click on the attachment and it's trying to open it with X10. She needs to be able to save the attachment. Link to comment Share on other sites More sharing options...
Joe_Carrick Posted November 11, 2019 Share Posted November 11, 2019 If you emailed the file then she just needs to right click on the attachment at the bottom of the email and "Save As". Link to comment Share on other sites More sharing options...
tommy1 Posted November 11, 2019 Share Posted November 11, 2019 Just now, Joe_Carrick said: If you emailed the file then she just needs to right click on the attachment at the bottom of the email and "Save As". She says that when she right clicks, she can "save link". Don't think that's the same however I've never used that option. Link to comment Share on other sites More sharing options...
Joe_Carrick Posted November 11, 2019 Share Posted November 11, 2019 14 minutes ago, tommy1 said: She says that when she right clicks, she can "save link" Did you email the "plan file" or a "link" ? It sounds like you did the later. Link to comment Share on other sites More sharing options...
rlackore Posted November 11, 2019 Share Posted November 11, 2019 Maybe find a different way to share files, such as Dropbox or Onedrive. 1 Link to comment Share on other sites More sharing options...
tommy1 Posted November 11, 2019 Share Posted November 11, 2019 11 minutes ago, Joe_Carrick said: Did you email the "plan file" or a "link" ? It sounds like you did the later. I emailed it as an attachment, not a link. I've never had this problem before...neither has she. I sent her both, a .plan file and a zip file. For some reason, she can't "save" the attachment. Link to comment Share on other sites More sharing options...
rlackore Posted November 11, 2019 Share Posted November 11, 2019 I don't know if Chrome and Gmail looks/works differently on a Mac, but on Windows you don't need to right-click the attachment, simply mouse-over the attachment and select either Download or Save to Drive: Link to comment Share on other sites More sharing options...
tommy1 Posted November 11, 2019 Share Posted November 11, 2019 21 minutes ago, rlackore said: I don't know if Chrome and Gmail looks/works differently on a Mac, but on Windows you don't need to right-click the attachment, simply mouse-over the attachment and select either Download or Save to Drive: I get what you show on the left by moving my mouse over it. She's not getting that. She's using a Mac. This should be real easy...don't understand. Link to comment Share on other sites More sharing options...
Kbird1 Posted November 11, 2019 Share Posted November 11, 2019 45 minutes ago, tommy1 said: I emailed it as an attachment, not a link. I've never had this problem before...neither has she. I sent her both, a .plan file and a zip file. For some reason, she can't "save" the attachment. Gmail now adds the File as a link to Google Drive now if it is too big, ( most email service allow 25mb though ) it's similar to Apple's Email attachments going to their iCloud. Link to comment Share on other sites More sharing options...
tommy1 Posted November 11, 2019 Share Posted November 11, 2019 2 minutes ago, Kbird1 said: Gmail now adds the File as a link to Google Drive now if it is too big, ( most email service allow 25mb though ) it's similar to Apple's Email attachments going to their iCloud. File is under 4MBs. Compressed to a zip file is only 479KBs. Link to comment Share on other sites More sharing options...
Kbird1 Posted November 11, 2019 Share Posted November 11, 2019 6 minutes ago, tommy1 said: File is under 4MBs. Compressed to a zip file is only 479KBs. I am not sure what Gmail's limit is , or if it has one ? to be honest , I only know about it as I have received Files from Client's that way. that is a pretty small file though... M. Link to comment Share on other sites More sharing options...
tommy1 Posted November 11, 2019 Share Posted November 11, 2019 I've sent 20MB files with Gmail a lot with no problems. Link to comment Share on other sites More sharing options...
rlackore Posted November 11, 2019 Share Posted November 11, 2019 Is she using Gmail within Chrome (or another browser), or if she is using another email client that aggregates all her accounts? If she's using an aggregator, maybe it treats attachments differently. Link to comment Share on other sites More sharing options...
Kbird1 Posted November 11, 2019 Share Posted November 11, 2019 Hi Tommy , just had another thought....... did She just update to Mac OS Catalina? it has a bunch of new security features which limit some services till you explicitly turn them on now...for example last Week a Client had to figure out how to get GoToMeeting to work with Catalina after updating to Catalina the day before and be able to share the Video etc with me , so perhaps not being able to click links in emails is now a Security Feature too? M. Link to comment Share on other sites More sharing options...
Alaskan_Son Posted November 11, 2019 Share Posted November 11, 2019 I would recommend opening X11, going to Preferences>File Management, clicking Associate Files With This Program, and then trying again. 1 Link to comment Share on other sites More sharing options...
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