Allen43 Posted June 14, 2023 Share Posted June 14, 2023 I recently updated to x15 Premier and have loved the new features. However, I just ran into a problem. The camera tool is kind of busted. Standard view only renders the glass in the windows and light sources. Physically Based is a grey screen. Clay is also a grey screen. And finally, Duotone only renders the glass and light sources again. Is this a problem that other people have ran into? Any suggestions and help are appreciated as I use the camera view a lot in my design process. I have attached to images that show the two main problems. Link to comment Share on other sites More sharing options...
robdyck Posted June 14, 2023 Share Posted June 14, 2023 Post the plan. Link to comment Share on other sites More sharing options...
Allen43 Posted June 14, 2023 Author Share Posted June 14, 2023 18 minutes ago, robdyck said: Post the plan. My bad. Here it is. 2023.6.13 Cranmer.plan Link to comment Share on other sites More sharing options...
robdyck Posted June 14, 2023 Share Posted June 14, 2023 Standard: Physically Based: Clay: Link to comment Share on other sites More sharing options...
robdyck Posted June 14, 2023 Share Posted June 14, 2023 I can't see any way to determine how you had that problem. All camera types and rendering techniques work as expected. Link to comment Share on other sites More sharing options...
Allen43 Posted June 14, 2023 Author Share Posted June 14, 2023 Hmmmm. Strange. Maybe it is a driver problem with my GPU? Or some other client side problem that is not related to the .plan file. Link to comment Share on other sites More sharing options...
robdyck Posted June 14, 2023 Share Posted June 14, 2023 Are you still getting the same type of image? Have you closed Chief and restarted your PC? Have you set your graphics card to recognize Chief X15 (nvidia control panel / program setttings)? Link to comment Share on other sites More sharing options...
Allen43 Posted June 14, 2023 Author Share Posted June 14, 2023 41 minutes ago, robdyck said: Are you still getting the same type of image? Have you closed Chief and restarted your PC? Have you set your graphics card to recognize Chief X15 (nvidia control panel / program setttings)? Yes I am still having the same issue. I also tried everything that you mentioned here and it is still persisting. Also, I should mention I am on a different machine currently, and a far worse one at that. So, I am rocking a RX550 instead of the 1660, meaning no nvidia control panel to set chief to use graphics card in. Link to comment Share on other sites More sharing options...
robdyck Posted June 14, 2023 Share Posted June 14, 2023 Well too much computer speak is not my specialty, but I had to buy a new machine to use X15... Link to comment Share on other sites More sharing options...
DBCooper Posted June 14, 2023 Share Posted June 14, 2023 That looks like a video card issue. I would try this tech article first: https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems-in-chief-architect.html If that doesn't help you solve your problems, then I would call tech support and ask for help. Link to comment Share on other sites More sharing options...
Allen43 Posted June 14, 2023 Author Share Posted June 14, 2023 I'll read the documentation for X15, but I can't imagine that they would deprecate older cards. They should just run slower, I would think. Link to comment Share on other sites More sharing options...
DBCooper Posted June 14, 2023 Share Posted June 14, 2023 They completely replaced their old render engine that used OpenGL with a new one in X13 so a machine that could run X12 just fine might not be able to run any of the newer versions. As far as I can tell, if you could run X14 fine than X15 should run as well. You should verify that it meets the system requirements: https://www.chiefarchitect.com/products/sysreq.html Link to comment Share on other sites More sharing options...
Allen43 Posted June 14, 2023 Author Share Posted June 14, 2023 Okay, I've double checked the system requirements and am still stumped. I'll reach out to support next. Thank you all for your help! Link to comment Share on other sites More sharing options...
CFaasDFCo Posted July 9, 2023 Share Posted July 9, 2023 I am seeing the same thing in my renders and its not allowing you to export a render without it having that grey background. Hope there is a simple solution. Link to comment Share on other sites More sharing options...
Kbird1 Posted July 9, 2023 Share Posted July 9, 2023 13 hours ago, CFaasDFCo said: I am seeing the same thing in my renders and its not allowing you to export a render without it having that grey background. Hope there is a simple solution. On 6/14/2023 at 3:22 PM, Allen43 said: Okay, I've double checked the system requirements and am still stumped. I'll reach out to support next. Thank you all for your help! It is probably related to an older Video card that does not full support Shader Model 6.5 in particular the necessary Extended formats TypedUAVLoad. Note: Some graphics cards, such as the NVIDIA 700 series, may support shader model 6, but may be lacking a critical feature called "Extended formats TypedUAVLoad". If a graphics card does not support this feature, the word "No" will be mentioned beside this feature in the image above, and the card will not function with newer versions of Chief Architect software. More here : https://www.chiefarchitect.com/support/article/KB-03146/identifying-the-shader-model-of-your-graphics-card-in-windows.html M. Link to comment Share on other sites More sharing options...
DeLayDesign Posted July 10, 2023 Share Posted July 10, 2023 Runs fine on my PC; however, I did notice you had 'use backdrop image when available' turned off under the physics based rendering options. As for the interior render issue - I can't replicate the problem. Sorry. Link to comment Share on other sites More sharing options...
CFaasDFCo Posted July 12, 2023 Share Posted July 12, 2023 On 7/9/2023 at 11:26 AM, Kbird1 said: It is probably related to an older Video card that does not full support Shader Model 6.5 in particular the necessary Extended formats TypedUAVLoad. Note: Some graphics cards, such as the NVIDIA 700 series, may support shader model 6, but may be lacking a critical feature called "Extended formats TypedUAVLoad". If a graphics card does not support this feature, the word "No" will be mentioned beside this feature in the image above, and the card will not function with newer versions of Chief Architect software. More here : https://www.chiefarchitect.com/support/article/KB-03146/identifying-the-shader-model-of-your-graphics-card-in-windows.html M. I’m running a RTX4070Ti so I don’t believe it’s an “older card” issue. Link to comment Share on other sites More sharing options...
KenL-sdd Posted July 12, 2023 Share Posted July 12, 2023 @Allen43 Please update your signature so we know what equipment you are running. I could not replicate your issues. As was said before your backdrop was turned off. All cameras worked fine. I would contact support for help. Link to comment Share on other sites More sharing options...
DBCooper Posted July 12, 2023 Share Posted July 12, 2023 Quote I’m running a RTX4070Ti so I don’t believe it’s an “older card” issue. Maybe not, but it still smells like a video card issue. Maybe your not using the latest driver or maybe the latest driver is the problem? At any rate, I would try this tech article first: https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems-in-chief-architect.html If that doesn't help you solve your problems, then I would call tech support and ask for help. Link to comment Share on other sites More sharing options...
Kbird1 Posted July 14, 2023 Share Posted July 14, 2023 On 7/12/2023 at 11:33 AM, CFaasDFCo said: I’m running a RTX4070Ti so I don’t believe it’s an “older card” issue. For you no then but for the OP yes............. .........So, I am rocking a RX550 instead of the 1660 now Link to comment Share on other sites More sharing options...
BruceBoardman Posted March 6 Share Posted March 6 I'm having some render issues too... Why is this happening? I just upgraded to 15 and this happens every once and a while when trying to render. Link to comment Share on other sites More sharing options...
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