proformacon Posted February 16, 2022 Share Posted February 16, 2022 Has anyone with a Mac had issues with rendering? Photo example attached, Also sending a view to layout live sometimes is the same thing or it just gets off halfway, etc. Just upgraded to X13 so would really like a fix if there is one. Link to comment Share on other sites More sharing options...
SusanC Posted February 16, 2022 Share Posted February 16, 2022 Have you sent that plan in to the help desk? Have you tried sending views to layout as plot lines instead of live? Link to comment Share on other sites More sharing options...
proformacon Posted February 16, 2022 Author Share Posted February 16, 2022 26 minutes ago, SusanC said: Have you sent that plan in to the help desk? Have you tried sending views to layout as plot lines instead of live? I have not, I emailed them about an hour ago asking about just using my license for X12 instead. Although I guess Id rather email them for a solution rather than using X12. My elevations are fine. This happens with overview cameras, perspective and ortho, so no send to layout as plot lines. Link to comment Share on other sites More sharing options...
Chopsaw Posted February 16, 2022 Share Posted February 16, 2022 While you are waiting for a response from tech support or a better answer here have a look through this article: https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems-in-chief-architect.html Link to comment Share on other sites More sharing options...
proformacon Posted February 16, 2022 Author Share Posted February 16, 2022 14 minutes ago, Chopsaw said: While you are waiting for a response from tech support or a better answer here have a look through this article: https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems-in-chief-architect.html Done and done. I did a search and read through a few other people having the issues as well with no posted solution. Unfortunately the directions in the link you sent didn't work for me. Link to comment Share on other sites More sharing options...
SusanC Posted February 16, 2022 Share Posted February 16, 2022 How old is your Macbook Pro? Are you updated to the latest version of MacOS Monterey? Have you tried a simple reboot? Is your graphics card driver up to date? I never send renderings to layout "Live", but as "Current Screen As Image". Link to comment Share on other sites More sharing options...
proformacon Posted February 17, 2022 Author Share Posted February 17, 2022 12 hours ago, SusanC said: How old is your Macbook Pro? Are you updated to the latest version of MacOS Monterey? Have you tried a simple reboot? Is your graphics card driver up to date? I never send renderings to layout "Live", but as "Current Screen As Image". Its a 2020 Everything is up to date. Yes I have tried rebooting. Okay, Current Screen as Image is a simple work around for sending to layout but the bigger issue is rendering at all like in the screenshot goes crazy screen wise. Link to comment Share on other sites More sharing options...
SusanC Posted February 17, 2022 Share Posted February 17, 2022 The help desk will be your best bet. Link to comment Share on other sites More sharing options...
Kbird1 Posted February 17, 2022 Share Posted February 17, 2022 On 2/15/2022 at 6:15 PM, proformacon said: This happens with overview cameras, perspective and ortho, so no send to layout as plot lines send as Image for now instead .....only downside is remembering to update it as needed , but I just save the Camera , open it and resend again. M. Link to comment Share on other sites More sharing options...
proformacon Posted February 17, 2022 Author Share Posted February 17, 2022 13 hours ago, solver said: Please update your signature by clicking on your user name at the top right of the page, click Account Settings, then Signature on the left. Of course you'd catch that! I must have forgotten. Updated. Link to comment Share on other sites More sharing options...
proformacon Posted February 18, 2022 Author Share Posted February 18, 2022 23 hours ago, Kbird1 said: send as Image for now instead .....only downside is remembering to update it as needed , but I just save the Camera , open it and resend again. M. I can do that no problem but it doesn’t really solve my issue. My respective, ortho and now I’ve realized my elevation views still look like the screen shot I attached. The layout is really the least of my concern since there’s a work around. But I can’t use any of the view, they all are black and pixelated. Link to comment Share on other sites More sharing options...
Kbird1 Posted February 18, 2022 Share Posted February 18, 2022 On 2/17/2022 at 7:00 AM, proformacon said: must have forgotten. Updated. Only I don't think you have X14 ? Hopefully you don't have a graphics Card Issue , pixelation is one of the 1st signs of a GPU dying.... M. Link to comment Share on other sites More sharing options...
proformacon Posted February 20, 2022 Author Share Posted February 20, 2022 On 2/18/2022 at 12:33 PM, Kbird1 said: Only I don't think you have X14 ? Hopefully you don't have a graphics Card Issue , pixelation is one of the 1st signs of a GPU dying.... M. Typo, fixed to X13. And I seriously doubt its a graphics card issue considering it works fine for every other program I used for instance rendering in Twinmotion. It is Chief Architect specific and tech support could not help. Link to comment Share on other sites More sharing options...
Kbird1 Posted February 20, 2022 Share Posted February 20, 2022 Does you MAC have an Intel Graphics Card? ( not in Sig.) I have seen posts similar to this over the Years when laptops had Intel GPUs and bad Intel Drivers etc. I am not a MAC person sorry but Chief recently posted this KB Article..... https://www.chiefarchitect.com/support/article/KB-03108/supported-intel-graphics-chipsets.html Link to comment Share on other sites More sharing options...
Dermot Posted February 21, 2022 Share Posted February 21, 2022 Quote And I seriously doubt its a graphics card issue considering it works fine for every other program I used for instance rendering in Twinmotion. It is Chief Architect specific and tech support could not help. It is very likely a graphics card issue but this does not mean that your graphics card is not working correctly. It might not be a supported video card or there may be something else that it is interfering with it and causing it to not function. You should review the tech article that Mick posted above. You should also review the system requirements and known incompatibilities: https://www.chiefarchitect.com/products/sysreq.html https://www.chiefarchitect.com/products/known-incompatibilities.html If your computer meets our system requirements and is not listed among the known incompatibilities, then you should contact technical support again and ask for additional help. Link to comment Share on other sites More sharing options...
para-CAD Posted February 21, 2022 Share Posted February 21, 2022 I’m having regular but random crashes (SEH) on my 2022 M1 MAX. It’s brand new and is awesome with every app I run on it but I have issues with Chief, X13, so much so that I have reverted to using Chief on my WIN 11 PC. Not happy that I purposefully chose a fully spec’d mac, $$$, only to return to my 2016 windows desktop. I haven’t had the black background lock up…but I have had the following: - when sending anything to layout, there is a lag, the display goes mostly black and in about 5 seconds, the plan or whatever, is present on layout. I’m seeing this as a Chief problem. I can only imagine the difficulties in coding for Apple when they totally changed their hardware. I’d love to stay on the mac, but I’m glad I upgraded my windows machine when I did. most expensive laptop I ever bought…….to browse the internet…..really fast…. Link to comment Share on other sites More sharing options...
rgardner Posted February 21, 2022 Share Posted February 21, 2022 Just to confirm because you are using a laptop which has TWO GPUs an integrated and a dedicated you have it set to be using the dedicated GPU for chief correct. Because that will happen if you are using the integrated chip. Sometimes the power settings can get tweaked and it makes it use the integrated which is for easy stuff like web browsing, etc. Link to comment Share on other sites More sharing options...
rgardner Posted February 21, 2022 Share Posted February 21, 2022 6 hours ago, para-CAD said: - when sending anything to layout, there is a lag, the display goes mostly black and in about 5 seconds, the plan or whatever, is present on layout. I’m seeing this as a Chief problem. I can only imagine the difficulties in coding for Apple when they totally changed their hardware. This is an issue with x13 across both platforms. Make sure your mac has the latest x13 update available, it helped on my system. When you switched to your PC you may have downloaded it directly after the update thus the difference. Worth checking! Link to comment Share on other sites More sharing options...
para-CAD Posted February 21, 2022 Share Posted February 21, 2022 I just recorded the whole thing and uploaded it to YouTube, but when I paste the link here on this site, I get a forbidden error message. So I took a screen shot of the error message and that also is forbidden from uploading.................very weird. Link to comment Share on other sites More sharing options...
para-CAD Posted February 21, 2022 Share Posted February 21, 2022 So I am able to replicate the black screen. Then, about 5 minutes later....like clockwork, the Chief app dies and pops up an SEH error. I'm looking into the M1 GPU architecture......I don't recall it being 2 separate types since its fully integrated as in System on a chip. https://en.wikipedia.org/wiki/Apple_M1 Link to comment Share on other sites More sharing options...
para-CAD Posted February 21, 2022 Share Posted February 21, 2022 Well now the link is accepted...............SMH Link to comment Share on other sites More sharing options...
rgardner Posted February 21, 2022 Share Posted February 21, 2022 2 hours ago, para-CAD said: Well now the link is accepted...............SMH Yes it is a known issue across all platforms as mentioned: Link to comment Share on other sites More sharing options...
Kbird1 Posted February 21, 2022 Share Posted February 21, 2022 Yes I still have the "black out Issue" along with several others, but with my 3080 , it is quicker to disappear it sounds like than the M1 Chip, unlike you it is not followed by a crash though , so it is possibly not linked? I have more issues in Plan and Templates built in Earlier Versions which almost guarantee a crash in 3D. Mick. Link to comment Share on other sites More sharing options...
para-CAD Posted February 21, 2022 Share Posted February 21, 2022 I have zero issues with the windows machine in my signature block. No lags. No odd behavior. No crashes. Runs like a champ. Apple silicon. Not so much. Link to comment Share on other sites More sharing options...
Dermot Posted February 22, 2022 Share Posted February 22, 2022 Quote I’m having regular but random crashes (SEH) on my 2022 M1 MAX.... Your problems do not sound related to proformacon's problems. You should probably contact our technical support team. Link to comment Share on other sites More sharing options...
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