CarrieS

Hi Rene, With the Asset Manager, it’s actually possible for two files to share the same name while still being treated as different assets. The name isn’t what determines whether two items are considered the same. Instead, we encode the actual image data into a unique identifier (UID). Even small differences between two image files will result in different UIDs, which might explain what you are seeing. From your screenshot, it looks like quite a few assets were affected. To really understand what led to this, our Technical Support team will need to take a closer look. If you can send a Case to the Technical Support Center with the steps you took leading up to this point—along with your backup and the exported Logs file—they’ll be able to dig in and help determine the cause. Carrie

Often the best solution is simply updating your graphics driver. We can get odd behavior even outside of camera views if your graphics driver is out of date so definitely worth completing this simple step. https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems-in-chief-architect.html Outside of that, 3rd party port replicators and docking stations can have their own drivers that might need updating. There are some software out there that does not play well with Chief Architect. Visit our Known Incompatibilities page for the list. You would also see odd behavior and potentially crashing if your monitor is plugged into your Motherboard instead of your Graphics card. If you continue to have trouble please contact our Technical Support Team so we can help diagnose the problem.

Layout boxes that have missing references should show a caution triangle. So you should just have to page through your layout looking for the triangle. Once you find the layout box you can delete it or relink it to what you need it to point to.

Hi, Chief Architect has a program update available to resolve the activation issue introduced in Mac OS Sequoia (Mac OS version 15). This patch applies to Chief Architect X16 and Home Designer 2025 products. Prior to installing this update, you will first need to deactivate your software. After the patch is installed, the software will activate on your computer and resolve the activation issue caused by changing Wi-Fi networks. Please note that after the patch is installed, X16 and Home Designer 2025 will be using different identifiers than prior versions so if you switch between this version and an earlier version (like X15 or Home Designer 2024) you will need to deactivate. Patch Installation Instructions: Sign in to your Chief Architect Account: https://accounts.chiefarchitect.com/digital-locker Click on the "MAKE AVAILABLE" button under your product key. Click the "DOWNLOAD" link. Choose "Mac" then download and install the patch. If you have any questions about the process please contact our Technical Support team. Carrie

Hi, Chief Architect has a program update available to resolve the activation issue introduced in Mac OS Sequoia (Mac OS version 15). This patch applies to Chief Architect X16 and Home Designer 2025 products. Prior to installing this update, you will first need to deactivate your software. After the patch is installed, the software will activate on your computer and resolve the activation issue caused by changing Wi-Fi networks. Please note that after the patch is installed, X16 and Home Designer 2025 will be using different identifiers than prior versions so if you switch between this version and an earlier version (like X15 or Home Designer 2024) you will need to deactivate. Patch Installation Instructions: Sign in to your Chief Architect Account: https://accounts.chiefarchitect.com/digital-locker Click on the "MAKE AVAILABLE" button under your product key. Click the "DOWNLOAD" link. Choose "Mac" then download and install the patch. If you have any questions about the process please contact our Technical Support team. Carrie

With the MacOS Sequoia update, a feature called Private Wi-fi address may cause issues with activation or authentication if you're connected to a network wirelessly. https://support.apple.com/en-us/102509 If you are continuously prompted to activate you may need to turn this feature off for any wireless networks you connect to. Carrie

I'm glad that helped! If anyone else encounters this problem, we have updated X16 to resolve this without downloading the certificate manually. If you have X16 and updating to 26.3 doesn't resolve it for you please give Technical Support a call. Thanks!

Hi, We've seen a few of these in the last week and it appears to be an out of date security certificate. We have a patch in the works but if you need it now you can go to this site: https://www.amazontrust.com/repository/ Under the heading "Root CAs" click the DER from the first link under "Self Signed Certificate" Download, save and install the certificate. Close and reopen Chief and try the download again. If you continue to have trouble after that please reach out to Technical Support so we can look closer at what you are experiencing.

We have had a few of these come into Technical Support and were able to reproduce. We hope to have a fix out soon!

We work with a variety of VR Headsets. The main thing to look for is that it connects directly to the computer via a cable and not wireless or connect to a phone or mobile device. We've updated our VR article to reflect this information: https://www.chiefarchitect.com/support/article/KB-03092/virtual-reality-and-chief-architect-products.html Hope this helps!

In case you need them. Here are some steps to disable the Nahimic service: Press Windows + R to open Run dialog, type “services.msc” and press Enter. Look for “Nahimic service” or anything related to “Nahimic“. Right-click it and select Properties. In the Nahimic Service Properties window, select Disabled in Startup type.

Hi Karen, We've seen an instance of this where a 3rd party piece of software called "Nahimic" interfered with the Library thumbnails. Nahimic is an audio driver that is often bundled with software that many computer brands preinstall. However, it has a reputation of interfering with other software packages and it has indeed been the cause of a few different issues that have come in to Technical Support. We've added some information on it to our Known Incompatibilities page here: https://www.chiefarchitect.com/products/known-incompatibilities.html#nahimic You might check to see if you can find "nahimic" listed in your computer's services and disable it, then restart Chief Architect to see if your thumbnails come back. If you do not see Nahimic, or if disabling it does not resolve the issue you are seeing, it might be best to get in contact with our Technical Support Team so we can investigate further.

You might also be interested in this Library Browser overview video: https://www.chiefarchitect.com/videos/watch/268/library-browser-overview.html?playlist=139

If it is asking if you want to update the view and it is not updating that sounds like there is something interesting going on that should be reported to Technical Support. I recommend sending that plan in to our Support Center. Please outline the exact steps you are taking in the Support Case so that we can reproduce the problem and look into the cause. https://www.chiefarchitect.com/support/article/KB-00717/using-the-technical-support-center.html Carrie

You can review your default browser by looking for "Default Apps" from the start menu. Windows 11 is a bit backwards from other versions. In the Default Apps you select an app and then you choose what file type it should take care of. Since it is a new computer I would also check that you are current on Windows Updates. You might also add Chief Architect to the "Allow" or "Whitelist" of any antivirus or firewall software you may have installed. If you continue to have trouble with the Help it's a good idea to contact Technical Support so we can get all the details of the problem and help resolve it.