CarrieS

Hi Jack, Without seeing your project I can only guess at your problem, so here are my thoughts: Line styles are screen scaled (the adapt to zoom level) when you're working unless you have "Line Weights" turned on (View> Line Weights) then they will show the scale based on what you have your Drawing Sheet Setup scale set to which should hopefully be set up to match the scale you plan to print to. (File> Print Drawing Sheet Setup). Each type of view has it's own Drawing Sheet Setup so you'll want to make sure you are in the affected view when you look at the Drawing Sheet Setup. Technical Support can help you look at your settings if you don't want to post your project on the forums. Technical Support is available via phone at 208-292-3400 or through our Technical Support Center. Monday–Friday 7:00 AM to 4:00 PM Pacific. Carrie

Hi Krissy, X16 doesn't have an easy way to match working environments between computers. Having your documents on OneDrive can be a risk as your Archives folder is in that location. You do not want your archives to have any chance of interference if your internet is down, if OneDrive fails to sync, or you happen to log out and not realize it. You could make it so you do not get any archives at all and not even realize it until you need them. If Chief Architect detects the failed save of the archive it presents a message but with non-local saving sometimes it does not notice the failure. It is a little less of a risk if you're only putting your User Catalog there but the risk of corruption of the library if something fails to sync properly is still there. If you decide to continue with this path I recommend you make regular backups and periodically check that archives are being saved. Technical Support will not be able to help you troubleshoot OneDrive issues. X17 is a bit easier if you're using Project Management because you can take a backup file from one computer and move it to the 2nd computer and have all your customizations like toolbars, preferences, & user catalog, brought to the new computer. It still isn't an automatic process but it can save some time when you first get a new computer. This article outlines the process: https://www.chiefarchitect.com/support/article/KB-03211/backing-up-and-restoring-chief-architect-content-using-project-management.html Carrie

Hi, Yes, those connections can be tricky. I have had luck by using a tiny piece of wall that matches the curb wall at the corner before switching to the taller framed portion. Walls like to heal over small breaks like this so there are a couple of things I do to prevent that. 1. Use a room divider to control the intersection of the curb pony wall to the taller pony wall. 2. Mark something different between the curb wall and the taller wall. Like "No Room Molding on Interior" or making a copy of the wall type. Hope this helps! Carrie

Hi, When you have an issue like this my first recommendation is to Export Logs (Help> Export Logs) at the first opportunity. This will take a snapshot of the state of the program at the time of the error. Then give a call to our Technical Support team. We'll be able to help you investigate what happened and help you recover if possible. Technical Support is available via phone at 208-292-3400 Mon-Fri 7am-4pm pacific or through our Technical Support Center. You might also be interested in this article if you need to be able to find a working copy quickly: https://www.chiefarchitect.com/support/article/KB-00099/accessing-your-archive-files.html Carrie

Hi, It seems that the attached plan does not match the images provided so I can't give you much feedback. Whenever you see a problem like in your top image there I highly recommend sending the problem plan into our Technical Support Team. This will do two things for you. 1. You'll get feedback on what is occurring and how to overcome it. 2. We'll be able to report the problem to our developers so we can make the behavior better. Here is some information on using the Technical Support Center in case you need it: https://www.chiefarchitect.com/support/article/KB-00717/using-the-technical-support-center.html Carrie

Hi, You can toggle the display of temporary dimensions by going to View> Temporary Dimensions https://www.chiefarchitect.com/support/article/KB-00089/enabling-temporary-dimensions.html Hope this helps! Carrie

Hi, The "Deck is over a non deck room. Framing may not be correct." message doesn't mean that anything is wrong exactly. It is just a notification because it is in a scenario that might need custom changes. If you've inspected and you're ok with the model, it is perfectly ok to ignore that message. Hope this helps! Carrie

Hi Rene, With the Asset Manager, it’s actually possible for two files to share the same name while still being treated as different assets. The name isn’t what determines whether two items are considered the same. Instead, we encode the actual image data into a unique identifier (UID). Even small differences between two image files will result in different UIDs, which might explain what you are seeing. From your screenshot, it looks like quite a few assets were affected. To really understand what led to this, our Technical Support team will need to take a closer look. If you can send a Case to the Technical Support Center with the steps you took leading up to this point—along with your backup and the exported Logs file—they’ll be able to dig in and help determine the cause. Carrie

Often the best solution is simply updating your graphics driver. We can get odd behavior even outside of camera views if your graphics driver is out of date so definitely worth completing this simple step. https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems-in-chief-architect.html Outside of that, 3rd party port replicators and docking stations can have their own drivers that might need updating. There are some software out there that does not play well with Chief Architect. Visit our Known Incompatibilities page for the list. You would also see odd behavior and potentially crashing if your monitor is plugged into your Motherboard instead of your Graphics card. If you continue to have trouble please contact our Technical Support Team so we can help diagnose the problem.

Layout boxes that have missing references should show a caution triangle. So you should just have to page through your layout looking for the triangle. Once you find the layout box you can delete it or relink it to what you need it to point to.

Hi, Chief Architect has a program update available to resolve the activation issue introduced in Mac OS Sequoia (Mac OS version 15). This patch applies to Chief Architect X16 and Home Designer 2025 products. Prior to installing this update, you will first need to deactivate your software. After the patch is installed, the software will activate on your computer and resolve the activation issue caused by changing Wi-Fi networks. Please note that after the patch is installed, X16 and Home Designer 2025 will be using different identifiers than prior versions so if you switch between this version and an earlier version (like X15 or Home Designer 2024) you will need to deactivate. Patch Installation Instructions: Sign in to your Chief Architect Account: https://accounts.chiefarchitect.com/digital-locker Click on the "MAKE AVAILABLE" button under your product key. Click the "DOWNLOAD" link. Choose "Mac" then download and install the patch. If you have any questions about the process please contact our Technical Support team. Carrie

Hi, Chief Architect has a program update available to resolve the activation issue introduced in Mac OS Sequoia (Mac OS version 15). This patch applies to Chief Architect X16 and Home Designer 2025 products. Prior to installing this update, you will first need to deactivate your software. After the patch is installed, the software will activate on your computer and resolve the activation issue caused by changing Wi-Fi networks. Please note that after the patch is installed, X16 and Home Designer 2025 will be using different identifiers than prior versions so if you switch between this version and an earlier version (like X15 or Home Designer 2024) you will need to deactivate. Patch Installation Instructions: Sign in to your Chief Architect Account: https://accounts.chiefarchitect.com/digital-locker Click on the "MAKE AVAILABLE" button under your product key. Click the "DOWNLOAD" link. Choose "Mac" then download and install the patch. If you have any questions about the process please contact our Technical Support team. Carrie

With the MacOS Sequoia update, a feature called Private Wi-fi address may cause issues with activation or authentication if you're connected to a network wirelessly. https://support.apple.com/en-us/102509 If you are continuously prompted to activate you may need to turn this feature off for any wireless networks you connect to. Carrie

I'm glad that helped! If anyone else encounters this problem, we have updated X16 to resolve this without downloading the certificate manually. If you have X16 and updating to 26.3 doesn't resolve it for you please give Technical Support a call. Thanks!

Hi, We've seen a few of these in the last week and it appears to be an out of date security certificate. We have a patch in the works but if you need it now you can go to this site: https://www.amazontrust.com/repository/ Under the heading "Root CAs" click the DER from the first link under "Self Signed Certificate" Download, save and install the certificate. Close and reopen Chief and try the download again. If you continue to have trouble after that please reach out to Technical Support so we can look closer at what you are experiencing.