CarrieS

Is it plan specific? If so, can you send it into our Support Center so I can take a closer look? We've also seen strange behavior when going through a docking station or if your monitor is connected to the Motherboard instead of the graphics card.

Perhaps when you are "deleting" the tools you're not actually deleting them but just hiding them in some way? It is pretty rare for users to reach the cap even before we increased it's cap in X15 to 398. For example if you have the Customize Toolbars dialog closed and you pull off the toolbar and X to close it out, it is not deleting the toolbar only turning it off. You have to have the Customize Toolbars dialog open to delete a tool from a toolbar. If you are reaching the limit and need more it is best to contact our Support team or write in to Suggestions@chiefarchitect.com so we can track the feature request.

This article covers how the Time Tracker works. If you are seeing something different than specified here please reach out to our Technical Support Team so we can look into it further. https://www.chiefarchitect.com/support/article/KB-00678/tracking-the-amount-of-time-spent-on-a-project.html

This video is targeted for 3D Cladding and go a little bit more into it: https://www.chiefarchitect.com/videos/watch/286/using-3d-cladding.html

When you installed the NVIDIA drivers did you choose the option for clean install?

In X18 we have the ability to specify the bottom plate material separately via the wall type. In X13, if you're still on that per your signature, we don't really have an easy way.

Here are a few resources that might help: https://www.chiefarchitect.com/support/article/KB-01203/creating-a-custom-sink-hole-or-cutout.html https://www.chiefarchitect.com/support/article/KB-00733/placing-an-apron-sink-into-a-cabinet.html https://www.chiefarchitect.com/videos/watch/1552/ https://www.chiefarchitect.com/videos/watch/6199/ If the cabinet box is going to intrude into the sink then more work will need to be done. Like making that area an opening, creating a custom panel of the desired shape to replace the drawer, removing any separations or just making a shorter cabinet and setting the sink on top.

Hi Estee, I deleted your sinks and the holes remained. I switched to "All Layers ON" layer set and found that you have another set of sinks. Deleted those and the erroneous holes went away. Strangely enough they seemed to be in cabinets on the "Electrical, Labels" layer.

@FinalDraft That would be a pretty sweet feature. We don't have anything to do that currently. We do however have the ability to map controls to a gamepad/controller. (Tools> Toolbars and Hotkeys> Customize Gamepad) I'll log a feature for hide UI in our database. We can often miss requests in the Q&A forum so if you have other requests it is better to post in the Suggestions discussion so it doesn't get lost.

I believe there were some circular stair objects in the library in X12. That would be easiest since it is just drop it in there and resize as necessary. Drawing circular stairs with a 4' diameter with the stair tool can be tricky and I wouldn't recommend it unless you had to. For the opening I would create a room of the necessary shape and set the room type to "Open Below".

Renaming is easy, Just right click and change the name. then you'll be able to determine the difference right away. Once you are comfortable in which one is which then you can delete the unnecessary version. When you're deleting a project there will be an option to Export and delete if you want something to fall back on in case you realize you need that one again.

There are quite a few websites out there that offer seamless textures (free and paid). It can be tricky to find online now with just image search. Used to be you could just add "Seamless Texture" to your search terms and get some results but that seems to be less useful now. At least it was with the white scallop tile search I ran. I ended up taking one of the images I found that had the least amount of variation and the most consistent lighting, and cropping it down to get the repeating pattern. Not the best texture you could find but it might do in a pinch. Our Material Builder in newer versions of Chief have the scallop tile pattern which makes this process a lot easier.

Here are a couple resources that might help: https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems-in-chief-architect.html https://www.chiefarchitect.com/support/article/KB-00021/troubleshooting-small-or-blank-camera-overviews.html You could post the plan or send it in to Technical Support for additional help. Otherwise we're just guessing

If you go t 3D> Materials> Plan Materials you can see the materials that are linked to your plan. The ones with the "In Use" column checked are ones actively in your plan or plan defaults. If you see any missing that check mark then it used to be in your plan but removed. We still keep them in your plan in case you wanted them again but if you don't want them anymore you can click the Purge button to clear out the unused materials. Next you can go through the list to see if any are missing their texture and then use the "Replace" button to swap it out with a new one. Alternatively, when you get the Missing file message you can point the material to something new in your library. Carrie

Our Academic page has a series of videos specifically for taking students through a basic project: https://www.chiefarchitect.com/academic/ And our Tutorial Guide is specifically set up to be a Text book with review questions: https://www.chiefarchitect.com/support/documentation.html

The latest update from AMD for these cards (Adrenalin 26.9.1 - Release Date 2026-09-03) appear to fix the crash.

We have seen an issue affecting Project Management and Preferences, specifically with the toolbar button images. This occurs when Chief Architect’s Dark/Light mode doesn’t match the system’s Dark/Light mode (for example, Chief is set to Light mode while the system is set to Dark mode). When the two don’t align, the wrong icon set may load. We're working on resolving the problem but until then, the following workaround should correct the toolbar icons: Disable Project Management mode. More information: https://www.chiefarchitect.com/support/article/KB-03210/enabling-or-disabling-project-management.html Open Preferences, go to the Colors panel, select Force Light, then click OK. Restart Chief Architect. Return to Preferences and re‑enable Project Management mode. Restart the program again and open a plan. The toolbar icons should now display correctly. If you continue to have trouble please reach out to our Technical Support Team so we can investigate further.

Did you verify if the layer was turned on in the camera view layer yet?

@BenPalmerOur Technical Support Team has not encountered any problem with the new driver yet. If you have a plan that might interact with it please send it in to our Technical Support team. We would then be able to diagnose the problem and it will have a much higher chance of getting fixed.

This might help: https://www.chiefarchitect.com/support/article/KB-00941/changing-what-dimensions-locate.html

The type of note that populates when you place a new note is governed by the Note Default in effect for the view. For example when I place a note while I'm in the Electrical Plan View, That note will have the "Electrical Notes" type. because the Electrical Saved Plan View has the "Electrical Notes Defaults" specified and the Electrical Notes Defaults is set to use the "Electrical Notes" Note type. Hope that helps!

Here are my suggestions. 1. The planking will work better if we mark the landing as Framing Group 2 (Room Specification> Structure Panel) 2. You don't really need the wall going past the stairs on the outside. Things will work better without it. 3. Double up the invisible railings on the diagonal and make sure the two rooms don't connect at the corner. (it seems like we're detecting a collision of the planking and therefore cancelling out one side). Once you have the planking where you want it you can probably turn off the auto regenerate deck framing and connect the railings back together.

We are currently seeing reports that recent AMD drivers are causing crashes on RX 9000 series GPUs. If you are using one of these cards, we recommend using the July driver or earlier for now. https://www.amd.com/en/support/downloads/previous-drivers.html/graphics/radeon-rx/radeon-rx-9000-series/amd-radeon-rx-9070-xt.html Adrenalin 26.7.1 (WHQL Recommended) - Release Date of 2026-07-28 We are in contact with AMD as it seems the problem is within the driver and not Chief Architect. We'll update this post as soon as we have more information or a confirmed fix.

We don't have Wall Cap Offsets for full height walls (Walls that are not ponywalls/railings) in X17, but we do in X18. I'm not sure why the wall cap is sitting so high though... I wouldn't expect it there. Maybe post the plan so we could poke at it? Carrie

In the camera specification, have you tried reducing down Ambient Occlusion? Some users find that helps a lot with sharpening edges.