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44 ExcellentAbout CarrieS

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X18 Material Library Preview Goes Black in Physically Based Mode
CarrieS replied to PitMan71's topic in General Q & A
Is it plan specific? If so, can you send it into our Support Center so I can take a closer look? We've also seen strange behavior when going through a docking station or if your monitor is connected to the Motherboard instead of the graphics card. -
2026 and we are capped on number of 'PLACE LIBRARY OBJECTS"
CarrieS replied to Steve_Matlaga's topic in General Q & A
Perhaps when you are "deleting" the tools you're not actually deleting them but just hiding them in some way? It is pretty rare for users to reach the cap even before we increased it's cap in X15 to 398. For example if you have the Customize Toolbars dialog closed and you pull off the toolbar and X to close it out, it is not deleting the toolbar only turning it off. You have to have the Customize Toolbars dialog open to delete a tool from a toolbar. If you are reaching the limit and need more it is best to contact our Support team or write in to Suggestions@chiefarchitect.com so we can track the feature request. -
Does Time Tracker count the idle time before timeout?
CarrieS replied to DefinedDesign's topic in General Q & A
This article covers how the Time Tracker works. If you are seeing something different than specified here please reach out to our Technical Support Team so we can look into it further. https://www.chiefarchitect.com/support/article/KB-00678/tracking-the-amount-of-time-spent-on-a-project.html -
This video is targeted for 3D Cladding and go a little bit more into it: https://www.chiefarchitect.com/videos/watch/286/using-3d-cladding.html
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X18 Material Library Preview Goes Black in Physically Based Mode
CarrieS replied to PitMan71's topic in General Q & A
When you installed the NVIDIA drivers did you choose the option for clean install? -
In X18 we have the ability to specify the bottom plate material separately via the wall type. In X13, if you're still on that per your signature, we don't really have an easy way.
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Help: Custom Sink with round corners cutting square hole
CarrieS replied to 3dRenderAnu's topic in General Q & A
Here are a few resources that might help: https://www.chiefarchitect.com/support/article/KB-01203/creating-a-custom-sink-hole-or-cutout.html https://www.chiefarchitect.com/support/article/KB-00733/placing-an-apron-sink-into-a-cabinet.html https://www.chiefarchitect.com/videos/watch/1552/ https://www.chiefarchitect.com/videos/watch/6199/ If the cabinet box is going to intrude into the sink then more work will need to be done. Like making that area an opening, creating a custom panel of the desired shape to replace the drawer, removing any separations or just making a shorter cabinet and setting the sink on top. -
Hi Estee, I deleted your sinks and the holes remained. I switched to "All Layers ON" layer set and found that you have another set of sinks. Deleted those and the erroneous holes went away. Strangely enough they seemed to be in cabinets on the "Electrical, Labels" layer.
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@FinalDraft That would be a pretty sweet feature. We don't have anything to do that currently. We do however have the ability to map controls to a gamepad/controller. (Tools> Toolbars and Hotkeys> Customize Gamepad) I'll log a feature for hide UI in our database. We can often miss requests in the Q&A forum so if you have other requests it is better to post in the Suggestions discussion so it doesn't get lost.
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I believe there were some circular stair objects in the library in X12. That would be easiest since it is just drop it in there and resize as necessary. Drawing circular stairs with a 4' diameter with the stair tool can be tricky and I wouldn't recommend it unless you had to. For the opening I would create a room of the necessary shape and set the room type to "Open Below".
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Renaming is easy, Just right click and change the name. then you'll be able to determine the difference right away. Once you are comfortable in which one is which then you can delete the unnecessary version. When you're deleting a project there will be an option to Export and delete if you want something to fall back on in case you realize you need that one again.
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There are quite a few websites out there that offer seamless textures (free and paid). It can be tricky to find online now with just image search. Used to be you could just add "Seamless Texture" to your search terms and get some results but that seems to be less useful now. At least it was with the white scallop tile search I ran. I ended up taking one of the images I found that had the least amount of variation and the most consistent lighting, and cropping it down to get the repeating pattern. Not the best texture you could find but it might do in a pinch. Our Material Builder in newer versions of Chief have the scallop tile pattern which makes this process a lot easier.
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Here are a couple resources that might help: https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems-in-chief-architect.html https://www.chiefarchitect.com/support/article/KB-00021/troubleshooting-small-or-blank-camera-overviews.html You could post the plan or send it in to Technical Support for additional help. Otherwise we're just guessing
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Backup a blank plan has missing files...??? X15
CarrieS replied to CoastlineFl's topic in General Q & A
If you go t 3D> Materials> Plan Materials you can see the materials that are linked to your plan. The ones with the "In Use" column checked are ones actively in your plan or plan defaults. If you see any missing that check mark then it used to be in your plan but removed. We still keep them in your plan in case you wanted them again but if you don't want them anymore you can click the Purge button to clear out the unused materials. Next you can go through the list to see if any are missing their texture and then use the "Replace" button to swap it out with a new one. Alternatively, when you get the Missing file message you can point the material to something new in your library. Carrie -
Chief Architect - Curriculum for High School Classes
CarrieS replied to JNicholas's topic in General Q & A
Our Academic page has a series of videos specifically for taking students through a basic project: https://www.chiefarchitect.com/academic/ And our Tutorial Guide is specifically set up to be a Text book with review questions: https://www.chiefarchitect.com/support/documentation.html
