Lighthouse

upgraded, but does not appear in digital locker

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I finally bit the bullet and upgraded from x10 to x12.  I got an email receipt with a link to my digital locker.  However, the option to download x12 does not appear in the locker.  Does it take a while?  Am I missing something?  I hit upgrade, but it upgraded free x11 ,not x12.

 

thanks

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Don't forget to update your signature :)

 

This is what you should see. When you click Download, you should see downloads for X10 and X12.

 

ct1.thumb.png.7bb49000657a3e85a93185b22e3365be.png

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Did your email mention possible delays if done outside normal business hours?

 

I'd check tomorrow and call Chief Monday if it does not show up Monday morning.

 

 

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yeah, I was hoping in this digital era that a human being didn't have to be involved in something like this.  of course, I could have decided to upgrade during the workweek, but that would have been easy...

 

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Let us know how it goes as I am not sure we actually got an answer last time this situation came up.

 

 

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I am pretty sure i have seen chief reply on forum with this question and they said upgrades are done manualy so my guess would be after weekend

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it must be more complicated than one would think.  Maybe someday you will be able to order things from an online store after hours.  Hey Amazon, there's an idea for you!

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3 hours ago, Lighthouse said:

I finally bit the bullet and upgraded from x10 to x12.  I got an email receipt with a link to my digital locker.  However, the option to download x12 does not appear in the locker.  Does it take a while?  Am I missing something?  I hit upgrade, but it upgraded free x11 ,not x12.

 

thanks

Try downloading X11 first and then see what happens. 

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...Or maybe just download the free trial and then enter your key to upgrade it to a registered version.

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well, I have to take back my snide comments.  I spoke to them today and they said they have to do it manually, but it turns out that I had a free upgrade to X11 so the cost to go to X12 was much lower.  So worth the wait.  I must learn patience.

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