fmrkva9525

x10 missing flooring materials?

Recommended Posts

So today I was able to update my x10 beta to the full version. After doing so I updated my library catalogs as well, and for some reason all of my hardwood flooring options associated with the core library are now missing.. I tried re downloading the core content as well as updating again to no avail. Which is a bummer because now all of my old projects are missing their floors... Has anyone else ran into this? I wouldnt think chief would get rid of its flooring features, as they actually added to their hardwood library with the beta.

Share this post


Link to post
Share on other sites

I experienced this with my siding materials this morning when I uploaded X10.

  • Upvote 1

Share this post


Link to post
Share on other sites

Well played around a little more and turns out that not only is my hardwood flooring gone, nearly half of my wood materials are missing all together..

Share this post


Link to post
Share on other sites
1 minute ago, parkwest said:

I experienced this with my siding materials this morning when I uploaded X10.

Hopefully they come up with a fix!

  • Upvote 1

Share this post


Link to post
Share on other sites

Can confirm some issues here with beta->full x10 release textures.  I'm missing most of the core catalog wood textures, along with some of the siding textures.  Doesn't appear to be a pattern to what's missing (ie, 'Alder' is missing, 'Ash' is fine, 'Bamboo' missing).

 

Running a catalog update didn't correct the issue.

 

Roland

 

 

Untitled.jpg

  • Upvote 1

Share this post


Link to post
Share on other sites

Does anyone know if chief is aware of the issue yet? I've heard nothing back from support 

Share this post


Link to post
Share on other sites
21 minutes ago, fmrkva9525 said:

Does anyone know if chief is aware of the issue yet? I've heard nothing back from support 

I just got off the phone with support - they are aware. Fellow I spoke to had an email to the effect that they are working on it as fast as they can but no date for fix, no work around.

  • Upvote 1

Share this post


Link to post
Share on other sites

Thanks for the feedback! We are looking into this and hope to have a resolution shortly.

  • Upvote 2

Share this post


Link to post
Share on other sites

After seeing these posts, I checked and found that I too was missing a most of the wood textures. Called support and went through deleting core content and reference files and reinstalled core content. This did not resolve the missing content. Called support again and got instructions to manually install. This also did not work. All textures worked well using X10 beta. The update took out the textures. Hope they resolve this quickly.   

  • Upvote 1

Share this post


Link to post
Share on other sites

Thanks Jim! Yes, we are on it... hoping to have a fix available for you in a few.

 

Thanks for your patience while we iron out this wrinkle.

  • Upvote 1

Share this post


Link to post
Share on other sites

Okay All,

 

I believe we have resolved the issue. Apologies for the confusion and inconvenience.

 

To get to latest files for the updated materials, please run the "Update Library Catalogs" command from the "Library" menu inside Chief.

You should see some files download. 

Once the download completes, relaunch Chief Architect. The textures for the updated materials should now show properly.

 

The materials affected where primarily those that got an update in X10 which includes the categories of "Siding", "Wood Flooring", and "Wood".

 

Thanks for sticking with us while we worked through this.

 

Best,

  • Upvote 2

Share this post


Link to post
Share on other sites
16 minutes ago, Chief_Content said:

Okay All,

 

I believe we have resolved the issue. Apologies for the confusion and inconvenience.

 

To get to latest files for the updated materials, please run the "Update Library Catalogs" command from the "Library" menu inside Chief.

You should see some files download. 

Once the download completes, relaunch Chief Architect. The textures for the updated materials should now show properly.

 

The materials affected where primarily those that got an update in X10 which includes the categories of "Siding", "Wood Flooring", and "Wood".

 

Thanks for sticking with us while we worked through this.

 

Best,

I did that and Core Content was updated

Share this post


Link to post
Share on other sites
19 minutes ago, Chief_Content said:

Okay All,

 

I believe we have resolved the issue. Apologies for the confusion and inconvenience.

 

To get to latest files for the updated materials, please run the "Update Library Catalogs" command from the "Library" menu inside Chief.

You should see some files download. 

Once the download completes, relaunch Chief Architect. The textures for the updated materials should now show properly.

 

The materials affected where primarily those that got an update in X10 which includes the categories of "Siding", "Wood Flooring", and "Wood".

 

Thanks for sticking with us while we worked through this.

 

Best,

Unfortunately this did not fix the issue 

Share this post


Link to post
Share on other sites

I didn't lose any textures.  I'm curious what the rest of you guys are doing differently than me.  Were all of you installing X10 for the first time?  Or do you completely uninstall and reinstall at every update?

Share this post


Link to post
Share on other sites

Worked for me. Thanks support. Michael, I've never reinstalled, only updated. As I mentioned, I had done several projects with the beta version with no problem. I don't know what the difference was with the download yesterday. 

Share this post


Link to post
Share on other sites

I could be wrong but I think X10 is a stand alone program and does not upgrade X9.  I did not uninstall X9.

Both full versions are still on my system.

It was an upgrade from Beta to the full release

Share this post


Link to post
Share on other sites
21 minutes ago, Alaskan_Son said:

I didn't lose any textures.  I'm curious what the rest of you guys are doing differently than me.  Were all of you installing X10 for the first time?  Or do you completely uninstall and reinstall at every update?

Updated from beta to full release version, the textures were there and working untill I  decided to update the catalogs afterwards. Then they were missing. I'll try re updating once I get home now that they have fixed the issue 

Share this post


Link to post
Share on other sites

Jim and All,

 

We updated new files to our server recently to support some new materials, and accidentally posted the wrong file. The correct file should be on the server now.

 

Ryzen, it is possible that it takes some time for the file to populate to the server you are accessing. You may want to try again in a few minutes to run the Update from the Library Menu, and then make sure you re-launch Chief Architect (the files won't refresh until you restart the program).

 

If this continues to fail for you, we can work through the Support Department to find a good solution.

 

Best,

  • Upvote 1

Share this post


Link to post
Share on other sites
3 minutes ago, Chief_Content said:

Jim and All,

 

We updated new files to our server recently to support some new materials, and accidentally posted the wrong file. The correct file should be on the server now.

 

Ryzen, it is possible that it takes some time for the file to populate to the server you are accessing. You may want to try again in a few minutes to run the Update from the Library Menu, and then make sure you re-launch Chief Architect (the files won't refresh until you restart the program).

 

If this continues to fail for you, we can work through the Support Department to find a good solution.

 

Best,

Thank you for the quick fix!

Share this post


Link to post
Share on other sites

This is off topic, but will the quick ray trace be coming back or is it all high quality interior and exterior traces now? 

Share this post


Link to post
Share on other sites

Ryzen, these Ray Trace settings are really just different defaults that you can set up in your Profile Template.

 

We removed the Quick option from the Out Of Box Templates because we had many users confused by the dark looking metals and lighting effects that happen when Photon Mapping is turned OFF. If you prefer to have a preset for quicker Ray Traced scenes in your defaults, you can set a new one up in your Profile called "Quick" with the Photon Mapping setting disabled.

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now

  • Member Statistics

    27831
    Total Members
    6254
    Most Online
    Talal1975
    Newest Member
    Talal1975
    Joined
  • Similar Content

    • By WannabeDesign
      Working in Windows 10 on a surface pro laptop. All updates for Chief Architect Home Designer Architectural 2020 have been installed. 
      The library keeps freezing me out of my plan when I type a 2nd search in the search bar of the library browser. I can see the cursor out of the plan window but can't do anything but save and close the program to start again. This is very annoying having to start and close the program continuously. Are there any fixes for this?
    • By Chief_Content
      Our Content Development Team has been churning out new PBR friendly materials over the past few releases. These are materials that include a combination of Normal Maps, AO Maps, Roughness Maps, and Metal Maps. We use a software specifically designed to generate custom materials for 3D Rendering called Substance Designer. The program leverages parametric values to control sizing, colors, pattern, and other elements to generate unique tile-able texture maps along with automatically producing the other relevant maps need to create the effects that you expect to see in PBR and Ray Trace views.
       
      Our process includes generating individual materials then importing them into Chief Architect and distributing the catalogs that you download and use. This converts the parametric materials into static images that aren't as flexible as those that are created in the Substance Designer Program.
       
      Much like the Client Viewer and 3D Viewer products that are available for use with Chief Architect, Substance offers a product that allows others to leverage the parametric files to create their own custom materials... without needing to be an expert of the full-fledged program. We would like to invite you to try it out and create your own custom materials from the file we've set up for Tile.
       
      How does it work?
       
      First of all, a healthy understanding of how materials work inside of Chief Architect is a good starting point, and we just happen to have a couple primer videos ready for you here.
       
      Advanced Materials
      Creating Custom Materials and Colors
       
       
      Once you understand how Chief Architect behaves with different properties and maps, you can dig right in and make your own maps using Substance Player (a free download) and these source files we've set up to generate materials.  Just download the Substance player from the link below and use it to open the builder SBSAR files you wish to work with.  To assist, we have a quick video showing how to use Substance Player to get your custom maps into Chief Architect:
       
      How to use Substance Player in Chief
       
       
      Substance Player (Download)
       
      Tile_Builder.sbsar
      Wood Builder Beta.sbsar
      Single Color Fabric.sbsar
      Multi_Color_Fabric.sbsar
       
      We'd love to hear what you think. Is this useful? Are there other material types you'd like to try with the Substance Player tool? Voice any requests or questions here, or via e-mail to content@chiefarchitect.com . 
       
      Chief Architect is not affiliated in any way with the Substance Designer or Substance Player software programs. Chief Architect will not be able to offer any support for the Substance software products or files. Using the program and files is completely voluntary. Substance compatible files are provided simply as a gesture, with no guarantees, extended to give access to more material options for those who are interested.
    • By kylejmarsh
      Though I always council my clients to match their interior wall finishes to their soffits, sometimes I find they are resistant to the idea and want to use two different materials for these items.
       
      However, I only have the option to change the default for the two together:
       

       
      Is there a way to create a new material default, or to separate these? I guess it's not a big deal but I always wondered if there was some deeper insight that I was just not picking up on... perhaps some Chiefer out there can enlighten me?
    • By No1ZZTopfan
      Instead of spending hours searching, I prefer to do this. My apologizes.

      I've designed homes in previous versions of CA. All the way back to 4. Well, computer HD crashed a while back and nearly lost everything. After new HD, installation of CA 12 w/bonus materials, its back to normal. However...
       
      When I render anything in any of the 6 houses in version 12 I get this alert window (see pic) telling me it can't find the files on the list. Instead of spending hours replacing each one, I would like to know if there is way to simple delete or restore them back to their default material setting, delete them altogether, anything! I can't seem to do them (delete is dimmed) either for some reason. Thanks in advance.
       
      Using CA 12 with all bonus materials.

    • By Renerabbitt
      POST 0
       
      You've found it! A thread offering up some of my favorite symbols and content for Chief Architect X-11.
      These items are for X-11 only. If you haven't updated yet I encourage you to do so, it's a great release.
      The following content is listed by category with both a link to the post within this thread for easy navigation and a link to a direct download if you won't to cut straight to the chase. new/recent uploads are in RED font
      CLICK ON THE "DL" FOR INSTANT .CALIBZ DOWNLOAD:

       
      CONSTRUCTION ASSEMBLIES/ARCHITECTURAL ITEMS:
      RABS 42 CABLE RAILING - DL    RABS MODERN FRONT DOOR AND DOOR ASSEMBLY - DL   RABS INTEGRATED SINK - DL NEW!!! 03/26/2020  
      ENTOURAGE:
      RABS CHARLES-HILL GROUPED LIVING ROOM - DL RABS CHELTON GROUPED LIVING ROOM - DL    ACCESSORY HOME #1 - DL ACCESSORY HOME #2 - DL ACCESSORY HOME #3 - DL  
      KITCHEN RELATED:
      3-ISLANDS - DL LA CORNUE 1908 RANGE - DL CAFE APPLIANCES, PAINTABLE(CORRECTED) - DL  
      LIGHTING:
      PENDANTS AND SCONCES - DL-1 - DL-2 - DL-3 - DL-4 RECESSED NC HALO 4 INCH LED WITH HOUSING - DL NEW!! 03-22-20  
      MATERIALS:
      TILE AND COUNTERTOPS #1 - DL 1(ONEDRIVE LINK) - DL-2 CUSTOM WHITES WITH PAINT TOOLBAR ICONS - DL-1 - DL-2 - DL-3 - DL-4 - DL-5 - DL-6 RABS RUGS 1V1 - DL          RABS STARTER KITCHEN MATERIALS PACK - DL         RABS FLOORING PACK 1 - DL            RABS OLD GOLDEN OAK FLOOR - DL     
      SYMBOLS:
      FIREPLACE ASSEMBLY 1 - DL     ACKLES BED AND EDISON TABLE LAMP - DL-1 - DL - 2 TEAPOT MATERIAL EDITOR REPLACEMENT - DL-1 - DL-2 FINMARK TABLE FROM CB2 - DL FIREPLACE MANTLES 1 AND 2 - DL    RABS STRETCHABLE PICTURE FRAMES - DL     
       
      VIDEOS: 
      YouTube Channel  
      Many of these I have personally made or modified. Some of the content may have been created by others for which I will give credit. Many of the materials have free licensing, so no credit is needed. 
      Some of this content may slow down your program as I have a high powered machine and often times use complex and high resolution textures. I will try and give as much detail as possible. Use at your own peril!
       
      No but seriously dig through and enjoy, I've spent a good number of hours ensuring the quality of these symbols and will update them periodically- so CHECK BACK IN! and PLEASE GIVE A LIKE FOR THE POST OF ANY SYMBOL YOU LIKE, IT ENCOURAGES ME TO GO BACK AND REFINE/REDUCE/OPTIMIZE THAT SYMBOL. GIVE A DOWNVOTE AND IT'LL PROBABLY ENCOURAGE ME TO DO THE SAME THING...YOU'LL JUST BE A JERK FOR IT
       
      CHANGELOG:(PACIFIC TZ)
      Page 1:
        Post 0:
      02-12-2019- 4:45PM: Removed the poll, migrated this thread. re-uploaded from X11 public beta 02-20-2019-2:59PM: Added a Poll for user content requests 03-30-2020-6:49PM: Deleted Video Links and added link to YouTube Channel   Post 5:
      02-12-2019- 4:45PM: centered the hearth on the symbol   Post 18:
      02-12-2019-9:52PM: Posted and fixed DL links  
       
       
       
       
      Here is a symbol to get you started:
      @Cheryl_C_Crane Think you requested this,
       
      RUSTIC BRICK 2.calibz
      Number of Textures: 2
      Map size: 1024x1024
      Filesize: 3.13 MB