fmrkva9525 Posted February 16, 2018 Share Posted February 16, 2018 So today I was able to update my x10 beta to the full version. After doing so I updated my library catalogs as well, and for some reason all of my hardwood flooring options associated with the core library are now missing.. I tried re downloading the core content as well as updating again to no avail. Which is a bummer because now all of my old projects are missing their floors... Has anyone else ran into this? I wouldnt think chief would get rid of its flooring features, as they actually added to their hardwood library with the beta. Link to comment Share on other sites More sharing options...
parkwest Posted February 16, 2018 Share Posted February 16, 2018 I experienced this with my siding materials this morning when I uploaded X10. 1 Link to comment Share on other sites More sharing options...
fmrkva9525 Posted February 16, 2018 Author Share Posted February 16, 2018 Well played around a little more and turns out that not only is my hardwood flooring gone, nearly half of my wood materials are missing all together.. Link to comment Share on other sites More sharing options...
fmrkva9525 Posted February 16, 2018 Author Share Posted February 16, 2018 1 minute ago, parkwest said: I experienced this with my siding materials this morning when I uploaded X10. Hopefully they come up with a fix! 1 Link to comment Share on other sites More sharing options...
OkcDesigner Posted February 16, 2018 Share Posted February 16, 2018 missing my wood materials as well.... +1 on the fix. 1 Link to comment Share on other sites More sharing options...
Vintageltd Posted February 16, 2018 Share Posted February 16, 2018 Can confirm some issues here with beta->full x10 release textures. I'm missing most of the core catalog wood textures, along with some of the siding textures. Doesn't appear to be a pattern to what's missing (ie, 'Alder' is missing, 'Ash' is fine, 'Bamboo' missing). Running a catalog update didn't correct the issue. Roland 1 Link to comment Share on other sites More sharing options...
Richard_Morrison Posted February 16, 2018 Share Posted February 16, 2018 Yikes!!!! Same here! 1 Link to comment Share on other sites More sharing options...
fmrkva9525 Posted February 16, 2018 Author Share Posted February 16, 2018 Does anyone know if chief is aware of the issue yet? I've heard nothing back from support Link to comment Share on other sites More sharing options...
MarkMc Posted February 16, 2018 Share Posted February 16, 2018 21 minutes ago, fmrkva9525 said: Does anyone know if chief is aware of the issue yet? I've heard nothing back from support I just got off the phone with support - they are aware. Fellow I spoke to had an email to the effect that they are working on it as fast as they can but no date for fix, no work around. 1 Link to comment Share on other sites More sharing options...
Chief_Content Posted February 16, 2018 Share Posted February 16, 2018 Thanks for the feedback! We are looking into this and hope to have a resolution shortly. 2 Link to comment Share on other sites More sharing options...
JLDrafting Posted February 16, 2018 Share Posted February 16, 2018 After seeing these posts, I checked and found that I too was missing a most of the wood textures. Called support and went through deleting core content and reference files and reinstalled core content. This did not resolve the missing content. Called support again and got instructions to manually install. This also did not work. All textures worked well using X10 beta. The update took out the textures. Hope they resolve this quickly. 1 Link to comment Share on other sites More sharing options...
Chief_Content Posted February 16, 2018 Share Posted February 16, 2018 Thanks Jim! Yes, we are on it... hoping to have a fix available for you in a few. Thanks for your patience while we iron out this wrinkle. 1 Link to comment Share on other sites More sharing options...
Electromen Posted February 16, 2018 Share Posted February 16, 2018 Which woods are you missing? Core Content? Link to comment Share on other sites More sharing options...
Chief_Content Posted February 16, 2018 Share Posted February 16, 2018 Okay All, I believe we have resolved the issue. Apologies for the confusion and inconvenience. To get to latest files for the updated materials, please run the "Update Library Catalogs" command from the "Library" menu inside Chief. You should see some files download. Once the download completes, relaunch Chief Architect. The textures for the updated materials should now show properly. The materials affected where primarily those that got an update in X10 which includes the categories of "Siding", "Wood Flooring", and "Wood". Thanks for sticking with us while we worked through this. Best, 2 Link to comment Share on other sites More sharing options...
Electromen Posted February 16, 2018 Share Posted February 16, 2018 16 minutes ago, Chief_Content said: Okay All, I believe we have resolved the issue. Apologies for the confusion and inconvenience. To get to latest files for the updated materials, please run the "Update Library Catalogs" command from the "Library" menu inside Chief. You should see some files download. Once the download completes, relaunch Chief Architect. The textures for the updated materials should now show properly. The materials affected where primarily those that got an update in X10 which includes the categories of "Siding", "Wood Flooring", and "Wood". Thanks for sticking with us while we worked through this. Best, I did that and Core Content was updated Link to comment Share on other sites More sharing options...
fmrkva9525 Posted February 16, 2018 Author Share Posted February 16, 2018 19 minutes ago, Chief_Content said: Okay All, I believe we have resolved the issue. Apologies for the confusion and inconvenience. To get to latest files for the updated materials, please run the "Update Library Catalogs" command from the "Library" menu inside Chief. You should see some files download. Once the download completes, relaunch Chief Architect. The textures for the updated materials should now show properly. The materials affected where primarily those that got an update in X10 which includes the categories of "Siding", "Wood Flooring", and "Wood". Thanks for sticking with us while we worked through this. Best, Unfortunately this did not fix the issue Link to comment Share on other sites More sharing options...
Alaskan_Son Posted February 16, 2018 Share Posted February 16, 2018 I didn't lose any textures. I'm curious what the rest of you guys are doing differently than me. Were all of you installing X10 for the first time? Or do you completely uninstall and reinstall at every update? Link to comment Share on other sites More sharing options...
Richard_Morrison Posted February 16, 2018 Share Posted February 16, 2018 This fixed it for me. Thanks, Chief! Link to comment Share on other sites More sharing options...
JLDrafting Posted February 16, 2018 Share Posted February 16, 2018 Worked for me. Thanks support. Michael, I've never reinstalled, only updated. As I mentioned, I had done several projects with the beta version with no problem. I don't know what the difference was with the download yesterday. Link to comment Share on other sites More sharing options...
Electromen Posted February 16, 2018 Share Posted February 16, 2018 I could be wrong but I think X10 is a stand alone program and does not upgrade X9. I did not uninstall X9. Both full versions are still on my system. It was an upgrade from Beta to the full release Link to comment Share on other sites More sharing options...
fmrkva9525 Posted February 16, 2018 Author Share Posted February 16, 2018 21 minutes ago, Alaskan_Son said: I didn't lose any textures. I'm curious what the rest of you guys are doing differently than me. Were all of you installing X10 for the first time? Or do you completely uninstall and reinstall at every update? Updated from beta to full release version, the textures were there and working untill I decided to update the catalogs afterwards. Then they were missing. I'll try re updating once I get home now that they have fixed the issue Link to comment Share on other sites More sharing options...
Chief_Content Posted February 16, 2018 Share Posted February 16, 2018 Jim and All, We updated new files to our server recently to support some new materials, and accidentally posted the wrong file. The correct file should be on the server now. Ryzen, it is possible that it takes some time for the file to populate to the server you are accessing. You may want to try again in a few minutes to run the Update from the Library Menu, and then make sure you re-launch Chief Architect (the files won't refresh until you restart the program). If this continues to fail for you, we can work through the Support Department to find a good solution. Best, 1 Link to comment Share on other sites More sharing options...
fmrkva9525 Posted February 16, 2018 Author Share Posted February 16, 2018 3 minutes ago, Chief_Content said: Jim and All, We updated new files to our server recently to support some new materials, and accidentally posted the wrong file. The correct file should be on the server now. Ryzen, it is possible that it takes some time for the file to populate to the server you are accessing. You may want to try again in a few minutes to run the Update from the Library Menu, and then make sure you re-launch Chief Architect (the files won't refresh until you restart the program). If this continues to fail for you, we can work through the Support Department to find a good solution. Best, Thank you for the quick fix! Link to comment Share on other sites More sharing options...
fmrkva9525 Posted February 16, 2018 Author Share Posted February 16, 2018 This is off topic, but will the quick ray trace be coming back or is it all high quality interior and exterior traces now? Link to comment Share on other sites More sharing options...
Chief_Content Posted February 16, 2018 Share Posted February 16, 2018 Ryzen, these Ray Trace settings are really just different defaults that you can set up in your Profile Template. We removed the Quick option from the Out Of Box Templates because we had many users confused by the dark looking metals and lighting effects that happen when Photon Mapping is turned OFF. If you prefer to have a preset for quicker Ray Traced scenes in your defaults, you can set a new one up in your Profile called "Quick" with the Photon Mapping setting disabled. Link to comment Share on other sites More sharing options...
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