Dermot

As far as I can tell, no one has reported this bug to us yet. It sounds very much like it is something unique in your plan since no one else has been able to reproduce it. When these types of problems don't get reported, then it is much less likely they will get fixed. Please report these kinds of problems directly to tech support instead of just discussing them on this forum. Be sure to also include your template plan along with clear step-by-step instructions for how you get the crash. Instructions for how to contact support are here: https://www.chiefarchitect.com/support/#contact Why not just draw the revision cloud instead? There are two ways to create a revision cloud. One way is to select one or more objects and use the edit tool to automatically form a cloud around them. The other way is to just draw a revision cloud similar to how you would draw a normal polyline. It seems to me that creating a cloud around a different object, moving it, and then resizing it would be the harder way.

I'm sorry, but I have no idea what this means. Maybe you could clarify?

You don't need to use custom counter tops to remove the automatic radius. Just open your base cabinet default and set your counter top corner treatment to "none".

If your molding is really a polyline solid, and you are not using the 18.3 update, then you should download the update and use it. We fixed a bug having to do with rotating polyline solids using edit area. I could not find any problems with moldings when rotating a plan using edit area in 18.3. If you are still having problems with the 18.3 update, you should submit a bug report to tech support so that we can evaluate it further.

We adjusted the default hot keys that ship with X8. Too many new users would accidently turn off angle snaps and then wonder why nothing worked right. As a general rule, I would not recommend working with angle snaps turned off except in very special cases. You can always use the Customize Hotkeys feature to add this back in. You could also bring your X7 custom hotkeys into X8.

We assumed that no one would ever want their trusses to start at "0" and changed them all to start at "1" in X8. We made a mistake by not adjusting the labels on legacy plans when bringing them into X8. We will look into putting in a fix for this but I have no idea when that might be available. There are several ways you can deal with this problem for now: - You can continue to work on the plan in X7 instead of bringing it into X8. - You can manually edit the truss labels in X8 to display whatever you want it to display. - You can use a custom macro in X8 to show the same label that X7 would have (using Michael's method mentioned above). I would encourage you to always report problems like this directly to tech support. Discussing problems on the forums is not the same as reporting them.

Support does not read this forum looking for bug reports. This web page explains how to contact support: https://www.chiefarchitect.com/support/

"...and TR-4 became the next number not used which was TR-23." I have not seen that before. Please report this as a bug to technical support and we will look into this more.

No trusses should have been removed or changed. The automatic truss labels started with "TR-0" in X7 and will now start with "TR-1" in X8. You can also manually specify any label you want for a truss the same way that you would other objects. Select the truss in plan view and go to the label panel to make manual changes.

The original poster said that the first response was correct. There are lots of reasons why a person might not see the foundation. Here are some of them listed in order of most likely to least likely: - they are using a floor camera instead of a full camera (a floor overview can also be set to show lower floors or not). - they have the foundation layer turned off - they have no foundation floor - they have nothing on their foundation floor - everything on their foundation is turned off through layers - everything on their foundation is hidden by some other method such as using invisible walls or materials - their computer is possessed by demonic forces - any combination of the above

The world is a mysterious place. Apparently, Michael got the right answer but Joe got the credit? As for the mystery "foundation" layer, the main reason we still have it is that it has been there for a very long time and if we got rid of it someone would complain. We originally put it in the program because some versions of our consumer products would not show foundations in some views. In order to keep compatibility with our professional products we decided to control the display using layers. I'm really not sure it's still needed but it might be convenient in some cases? I would bet that the majority of people that know about it are the ones that have accidently turned it off.

Or you have the foundation layer turned off in your layer display options.

Jerry is correct. Your casing overlap will affect your lintel position even if your casing is turned off. It probably shouldn't. If you set your casing overlap to 0 and are still having problems, then you need to post a plan or talk with tech support.

Joey, Sorry if I am being dense here, but what are you talking about? I thought your problem was the shutters. Chief already gives you full control over shutter position and size so as far as I can tell there is nothing that needs fixing here. Regarding the lintel and sill, as far as I can tell the program builds these the same. If your "extend" is set to 0", then these will stop at the edge of the window. You can also adjust either the lintel or sill by specifying a +- value for the extend. There is also an option for wrapping but I don't believe that does anything unless you are using a custom profile. Again, I don't know of anything here that is not working correct so I'm still not sure what needs fixing. Maybe you could explain the problem better or post a plan?

There should be no need to place your shutters manually. Take a look at the shutters panel in the window dialog. You already have full control over the position and size of the shutters. The only thing you can't do is control the offset from the wall but I don't think you need this.

Just to clarify... I have almost zero input as to who Chief Architect hires outside of the development team, how Chief Architect markets it's products, or any other business decisions. I trust the people making these decisions to do what's best for the company, it's employees, and it's customers. I have very limited input over the features that we work on, probably not nearly as much as most of you assume. I am only one member on a team of people that determine the prioritized list of features we work on for each new version. I give my input just like everyone else but ultimately this is a business decision. In my opinion, there is no need for us to have an architect on staff (although we have had one in the past). This is not because I don't think architects have valuable input. It's because we pretty much already know what architects want. We have lots of customers who are architects who have already given us this information. We already use this information to help us determine our priorities. We didn't improve the plan view display of stairs and railings in X8 to help builders, remodelers, K&B designers, DIY's, or any of our other customers. We put this in specifically to address a long standing and important need for architects. What we did was largely influenced by the architects who were on our X7 beta team (thanks to all those that participated, including you Richard). We will continue to solicit more information from our current customers when we need to. We currently have over 6000 open feature requests in our database. Every year this number grows instead of shrinks. We don't need to hire anyone to tell us what to work on. I would much rather see us hire more software engineers so that we could do more.

Power users are not preventing any needed changes in Chief. They really have no more influence than any of our other customers. The people that have the most influence are the ones that have figured out how to report bugs and feature requests properly and then do so regularly. This is the best way to ensure that the things that you think are important will have the highest chance of getting addressed sooner rather than later. The people that also volunteer their valuable time to participate in the alpha and beta tests to make sure any problems that they find are fixed early have an added edge over everyone else. You do not need to be a power user to participate in either one, you just need to be willing to work with us. The people who discuss problems on this forum (especially the ones that just want to complain) and then never bother to report them to us are probably not going to have much influence at all. A number of our power users have already figured this out, but not all of them. We don't really need to have an architect on staff to figure out what to do. As long as we have customers that are telling us what they want, then we will try to work on those things, regardless of their background. The more people that ask for something the more likely it will move up on our priority list. It's really pretty simple.

You can also turn off "Flush Mounted" on the Options panel in the Symbol Specification dialog (use Open Symbol and not Open Object).

I agree with Richard here. I would just use the Layout Page Table and add the pages you need. No messing with measuring or drawing any cad at all.

A couple of thoughts... - Always report crashes directly to Chief Architect Technical Support. The CAD block may be corrupted but the program still should not crash. You will need to send in your user catalog so that we can reproduce the problem. Even better would be if you could let us know how you got into this state to begin with. - I would try Michael's suggestion of copying everything that is not corrupt to a new library and then deleting the bad one. - I would highly recommend that you make regular backups of your user library and anything else you don't want to ever have to recreate. - I would highly recommend that you use better naming and organization in your user library.

Assuming that both sections will have roofs over them, you should be able to add wall breaks and select "Lower Wall Type if Split by Butting Roof" on the Roof panel of the Wall Specification dialog. This will allow you to have one wall type above the roof for the garage and a separate one below. This is a feature that we put in the program specifically to address this use case with the least amount of work.

This is an old post referring to a problem in X6. If you are using X8 and are still having problems, you should contact tech support for assistance.

I spent some time looking into the attached plan. It has different layer names in different layer sets. The easiest way for you to tell this is to open the layer display options dialog, select any layer (such as "Cad 10"), and then look at every other layer set. You can do this using the arrow key while the Layer Set drop down box has the focus. As you change layer sets, you will see that the layer name is either "Cad 10" or "Site Notes". It's not a problem in just one or two layer sets either because it looks like about half use one name and half use another. To make things even more confusing, there is another layer called "Site Notes 3" that is also called "Site Notes" in some layer sets. The bottom line is that the layer names are seriously messed up. I have no idea how it got in this state but I would not try and straighten these names out. I would abandon this plan and maybe use Edit Area to copy anything important to a brand new plan. I would also recommend that you check your template plans for messed up layer names. And again, if you need more help, I would recommend that you contact technical support.

If you are looking for a viewer that will work on a desktop, we already have one that you can get here: https://www.chiefarchitect.com/resources/viewerrequest.php

I have not looked at your plan but I suspect that you have different layer names in different layer sets. This is technically a "feature" of the program. I don't think it is a very good feature though and it allows people to get into a state where the program is very confusing. At least one power user has reported this as a bug several times even after we have explained what is going on here. The only way that I know of to get into this situation is to go into your Preferences under Layers and turn off "Modify Name in All Layer Sets". (Note that this is not the "Modify All Layers" checkbox in the Layer Display Options dialog). Please go into your preferences and make sure this option is checked and never uncheck it. It is possible that there is some other way of getting your layer names messed up. I have no way of knowing for sure but every user that has ever reported this problem has sworn that their preference was never changed. There may be a bug somewhere that we haven't been able to find. If anyone can figure out a way to get into this state without modifying the preference, then please report this to technical support so we can investigate further. The good news about this is that we are planning on removing this "feature" in X9. As for dealing with your messed up layers in your plan, I recommend first making sure your preference is set correct and then deleting any layer sets that have the messed up names. If most of your layer sets are messed up, then I would just copy your plan to a new file using Edit Area and toss the one with the messed up layer sets. You should not import any layer sets or annotation sets from this plan into any other plans. You should not reuse this plan using the "save as method" because this will just bring any layer problems forward. If you have somehow gotten any of your template plans in this state, I would recommend deleting them and starting with clean ones. If all else fails, then please contact technical support for additional help during our regular business hours.