CarrieS

With the MacOS Sequoia update, a feature called Private Wi-fi address may cause issues with activation or authentication if you're connected to a network wirelessly. https://support.apple.com/en-us/102509 If you are continuously prompted to activate you may need to turn this feature off for any wireless networks you connect to. Carrie

I'm glad that helped! If anyone else encounters this problem, we have updated X16 to resolve this without downloading the certificate manually. If you have X16 and updating to 26.3 doesn't resolve it for you please give Technical Support a call. Thanks!

Hi, We've seen a few of these in the last week and it appears to be an out of date security certificate. We have a patch in the works but if you need it now you can go to this site: https://www.amazontrust.com/repository/ Under the heading "Root CAs" click the DER from the first link under "Self Signed Certificate" Download, save and install the certificate. Close and reopen Chief and try the download again. If you continue to have trouble after that please reach out to Technical Support so we can look closer at what you are experiencing.

We have had a few of these come into Technical Support and were able to reproduce. We hope to have a fix out soon!

We work with a variety of VR Headsets. The main thing to look for is that it connects directly to the computer via a cable and not wireless or connect to a phone or mobile device. We've updated our VR article to reflect this information: https://www.chiefarchitect.com/support/article/KB-03092/virtual-reality-and-chief-architect-products.html Hope this helps!

In case you need them. Here are some steps to disable the Nahimic service: Press Windows + R to open Run dialog, type “services.msc” and press Enter. Look for “Nahimic service” or anything related to “Nahimic“. Right-click it and select Properties. In the Nahimic Service Properties window, select Disabled in Startup type.

Hi Karen, We've seen an instance of this where a 3rd party piece of software called "Nahimic" interfered with the Library thumbnails. Nahimic is an audio driver that is often bundled with software that many computer brands preinstall. However, it has a reputation of interfering with other software packages and it has indeed been the cause of a few different issues that have come in to Technical Support. We've added some information on it to our Known Incompatibilities page here: https://www.chiefarchitect.com/products/known-incompatibilities.html#nahimic You might check to see if you can find "nahimic" listed in your computer's services and disable it, then restart Chief Architect to see if your thumbnails come back. If you do not see Nahimic, or if disabling it does not resolve the issue you are seeing, it might be best to get in contact with our Technical Support Team so we can investigate further.

You might also be interested in this Library Browser overview video: https://www.chiefarchitect.com/videos/watch/268/library-browser-overview.html?playlist=139

If it is asking if you want to update the view and it is not updating that sounds like there is something interesting going on that should be reported to Technical Support. I recommend sending that plan in to our Support Center. Please outline the exact steps you are taking in the Support Case so that we can reproduce the problem and look into the cause. https://www.chiefarchitect.com/support/article/KB-00717/using-the-technical-support-center.html Carrie

You can review your default browser by looking for "Default Apps" from the start menu. Windows 11 is a bit backwards from other versions. In the Default Apps you select an app and then you choose what file type it should take care of. Since it is a new computer I would also check that you are current on Windows Updates. You might also add Chief Architect to the "Allow" or "Whitelist" of any antivirus or firewall software you may have installed. If you continue to have trouble with the Help it's a good idea to contact Technical Support so we can get all the details of the problem and help resolve it.

Thank you for your patience as we worked with NVidia regarding crashes in Chief Architect when using an RTX 30 series graphics card on Windows 11. NVidia has released a new Game Ready driver today (2/14/2022 version 511.79) that appears to help with these crashes. https://www.nvidia.com/Download/driverResults.aspx/187098/en-us If you are still experiencing crashes and are using an NVidia RTX 30 series card with Windows 11 we encourage you to download this latest driver and let us know if it helps. If you continue to have trouble after updating, please let our Technical Support team know by creating a Technical Support case here: https://support.chiefarchitect.com/home

The first resource on dimensions I would recommend is video 5488. https://www.chiefarchitect.com/videos/watch/5488/dimensioning-basics.html?playlist=138 Was there something specific with dimensions that you were struggling with?

Hi Rob, I’m sorry to hear about the frustration you feel when you contact Technical Support. We strive to ensure every customer has a courteous experience and it sounds like you did not receive our best example of that. The nature of technical support is to ask questions, and sometimes in the pursuit of answers to problems we forget the user’s experience of those problems and the stress you are already experiencing. I know we can come off as a bit brusque at times but I want to assure you that we do want you to be successful with our software and we’ll do what we can to help you overcome any obstacles that you come up against. Carrie Chief Architect Technical Support

Hi Joe, If you are still seeing a problem with the Trey Ceilings feature, please send your plan to Technical Support so we can further investigate. Here's the update notes you were looking for: https://cloud.chiefarchitect.com/1/pdf/documentation/chief-architect-x12-update-notes.pdf Carrie