PIR-Designs Posted January 4, 2022 Share Posted January 4, 2022 (edited) Does anyone know if X12 is still available for download? I have X11 and X13. But I wanted to get X12 (I do NOT like X13). If I don't see it in my digital locker, does that mean it's no longer available to download? Thank you Lauren Edited January 4, 2022 by MilitaryTVgirl Have the answer. Link to comment Share on other sites More sharing options...
Joe_Carrick Posted January 4, 2022 Share Posted January 4, 2022 Call Tech Support. Link to comment Share on other sites More sharing options...
Chopsaw Posted January 4, 2022 Share Posted January 4, 2022 On 1/4/2022 at 4:57 PM, MilitaryTVgirl said: Does anyone know if X12 is still available for download? Expand Yes once you click "DOWNLOAD" it should show as available if you own it. Link to comment Share on other sites More sharing options...
PIR-Designs Posted January 4, 2022 Author Share Posted January 4, 2022 On 1/4/2022 at 5:33 PM, Chopsaw said: Yes once you click "DOWNLOAD" it should show as available if you own it. Expand Right, but I never put it in my digital locker when it was available. I went from X11 to X13 (which I do NOT like). So in another forum, many people were saying that X12 didn't require as much from your computer for Raytrace and that the renderings are MUCH crisper. I'm about to do a commercial rendering job and wanted to go ahead and download X12. but I found out that if you never put it in your digital locker when it was available, then you can't go back and download it. ONLY versions of what's in your digital locker can be downloaded. So I'm pretty much screwed unless I can suddenly go out and purchase another video card and install it. And you need a PHD for that, haha! Thanks for answering. Link to comment Share on other sites More sharing options...
Chopsaw Posted January 4, 2022 Share Posted January 4, 2022 On 1/4/2022 at 5:39 PM, MilitaryTVgirl said: Right, but I never put it in my digital locker when it was available. I went from X11 to X13 (which I do NOT like). So in another forum, many people were saying that X12 didn't require as much from your computer for Raytrace and that the renderings are MUCH crisper. I'm about to do a commercial rendering job and wanted to go ahead and download X12. but I found out that if you never put it in your digital locker when it was available, then you can't go back and download it. ONLY versions of what's in your digital locker can be downloaded. So I'm pretty much screwed unless I can suddenly go out and purchase another video card and install it. And you need a PHD for that, haha! Thanks for answering. Expand Ok now I understand. Technically Chief loads the digital locker but if you never owned X12 it likely will not be there. I would give Sales a quick call and offer them a trade in. I think they should be able to work something out with you. Link to comment Share on other sites More sharing options...
PIR-Designs Posted January 4, 2022 Author Share Posted January 4, 2022 On 1/4/2022 at 5:44 PM, solver said: You don't put things in your Digital Locker, Chief does that automatically. If SSA was current when X12 was released, it would be available. Expand My SSA has always been current since 2019. So, then I guess Chief never put it in my digital locker. Link to comment Share on other sites More sharing options...
Dermot Posted January 4, 2022 Share Posted January 4, 2022 Please call our tech support department and speak with someone about the specific problems you are having. They should be able to help you either solve the issues you are having in X13 or get you a version of X12 to use. Link to comment Share on other sites More sharing options...
PIR-Designs Posted January 4, 2022 Author Share Posted January 4, 2022 On 1/4/2022 at 5:43 PM, Chopsaw said: Ok now I understand. Technically Chief loads the digital locker but if you never owned X12 it likely will not be there. I would give Sales a quick call and offer them a trade in. I think they should be able to work something out with you. Expand I did call. They won't. I've always been current on my SSA. So, I don't understand why it hasn't ever been in the digital locker. Very strange. At any rate, I was told on the phone just now that if it's not in my digital locker that it can't be downloaded from anywhere else, nor can I purchase a thumb drive with it on there. I'll just have to use X11 for my current client. The bad thing is, that a bunch of new catalog items I needed can only be used with X12 or X13. Thank you anyway. Link to comment Share on other sites More sharing options...
PIR-Designs Posted January 4, 2022 Author Share Posted January 4, 2022 On 1/4/2022 at 5:48 PM, solver said: Like Chop and Joe suggested, best to call or email sales. They are good at helping. Expand Except when I spoke with the lady in sales on the phone a few minutes ago, she said that there is no way I can download it or even purchase a thumb drive with it on there. So I'm SOL. Thank you for responding. Link to comment Share on other sites More sharing options...
Chopsaw Posted January 4, 2022 Share Posted January 4, 2022 On 1/4/2022 at 5:54 PM, MilitaryTVgirl said: So I'm SOL. Expand Not if everything you have said is true and can be verified. On 1/4/2022 at 5:47 PM, Dermot said: Please call our tech support department and speak with someone about the specific problems you are having. They should be able to help you either solve the issues you are having in X13 or get you a version of X12 to use. Expand Link to comment Share on other sites More sharing options...
MarkMc Posted January 4, 2022 Share Posted January 4, 2022 If you have always been on SSA try checking Show Upgraded Product Key? IF that doesn't work call tech support again, not sales. 1 Link to comment Share on other sites More sharing options...
Chopsaw Posted January 4, 2022 Share Posted January 4, 2022 On 1/4/2022 at 6:04 PM, MarkMc said: If you have always been on SSA try checking Show Upgraded Product Key? Expand Actually you need to select "DOWNLOAD" as I stated before since X10 - X13 are now using the same Product Key. Then you can choose the individual version to download if it is listed. Link to comment Share on other sites More sharing options...
DerekPedersen Posted January 4, 2022 Share Posted January 4, 2022 Lauren, I tried to call you on the two phone numbers we have and both were busy. I would like to see if I can help. Please call me direct at 208-292-3414 when you have a few minutes. Kind regards, Derek Pedersen Chief Architect Software 1 Link to comment Share on other sites More sharing options...
PIR-Designs Posted January 4, 2022 Author Share Posted January 4, 2022 On 1/4/2022 at 6:02 PM, Chopsaw said: Not if everything you have said is true and can be verified. Expand Just to let you know, I DID find all three receipts from the original CA purchase all the way to Feb 2022. I just spoke with Tech Support and he has solved my problem. Thank you for your responses. 1 Link to comment Share on other sites More sharing options...
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