Courteousmack1 Posted July 5, 2018 Share Posted July 5, 2018 Need help! CA locks up when I try to close any camera perspective view. Any ideas as to what is the problem? Link to comment Share on other sites More sharing options...
Chopsaw Posted July 5, 2018 Share Posted July 5, 2018 Good chance it is your video card or driver causing an issue. Post your version and computer specs, video card and driver version or call tech before they close. Link to comment Share on other sites More sharing options...
Kbird1 Posted July 6, 2018 Share Posted July 6, 2018 as Chopsaw mentioned there have been issues with some Nvidia and Intel VideoCard Drivers , have a look at this post below for more info but the latest Drivers seem good for most now...in X10 at least. Link to comment Share on other sites More sharing options...
DRAWZILLA Posted July 7, 2018 Share Posted July 7, 2018 Also do you have the last update installed for X9 Link to comment Share on other sites More sharing options...
Courteousmack1 Posted July 8, 2018 Author Share Posted July 8, 2018 (edited) I don't think it is the driver or the video card. But, below is my video card and driver information. I forgot to mention that it also hangs up when I select an item in my library and then try to exit or change the selected item in my library. I have to exit the program then reopen it to get it to work again. Also, I reinstalled X9 and that did not help, and also, I did not have this problem when I first installed CA X9. I have used it since it's release with no issues. This is a recent problem. Thanks for your help. Card name: Intel(R) HD Graphics 630 Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics Family DAC type: Internal Device Type: Full Device (POST) Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 8245 MB Dedicated Memory: 128 MB Shared Memory: 8117 MB Current Mode: 3840 x 2160 (32 bit) (60Hz) HDR Support: Not Supported Display Topology: Extend Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709 Color Primaries: Red(0.660656,0.331555), Green(0.202648,0.729992), Blue(0.145031,0.046398), White Point(0.294445,0.319836) Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000 Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: SHP1476 Native Mode: 3840 x 2160(p) (59.997Hz) Output Type: Internal Monitor Capabilities: HDR Not Supported Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP Advanced Color: Not Supported Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\k127369.inf_amd64_b8b3c10a6624488c\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127369.inf_amd64_b8b3c10a6624488c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127369.inf_amd64_b8b3c10a6624488c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127369.inf_amd64_b8b3c10a6624488c\igd12umd64.dll Driver File Version: 23.20.0016.4973 (English) Driver Version: 23.20.16.4973 DDI Version: 12 Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 2.3 Graphics Preemption: Triangle Compute Preemption: Thread Miracast: Supported Hybrid Graphics GPU: Integrated Power P-states: Not Supported Virtualization: Paravirtualization Block List: No Blocks Catalog Attributes: Universal:N/A Declarative:N/A Driver Attributes: Final Retail Driver Date/Size: 2/27/2018 8:00:00 PM, 1930440 bytes WHQL Logo'd: Yes WHQL Date Stamp: Unknown Device Identifier: {D7B78E66-1A5B-11CF-F560-AE27BFC2DA35} Vendor ID: 0x8086 Device ID: 0x591B SubSys ID: 0x07BE1028 Revision ID: 0x0004 Driver Strong Name: oem63.inf:5f63e53499417f2d:iKBLD_w10_DS:23.20.16.4973:pci\ven_8086&dev_591b&subsys_07be1028 Rank Of Driver: 00D10001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C Edited July 8, 2018 by Courteousmack1 Added more detail. Link to comment Share on other sites More sharing options...
Dermot Posted July 8, 2018 Share Posted July 8, 2018 If you are experiencing the problem with a brand new plan (something simple like a 4 wall box house) using the default template that shipped with X9, then it is most likely a vide card driver or other system related issue. More information about vide card related issues can be found here: https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems.html If all else fails, I would recommend contacting technical support on Monday during our normal business hours. If you do not have SSA, this may require a small fee. If you do have SSA, you might also consider downloading X10 to see if you experience the same issues. Link to comment Share on other sites More sharing options...
Kbird1 Posted July 8, 2018 Share Posted July 8, 2018 It maybe that the Intel Driver is too new for X9 to work properly , the latest Driver 24.20.100.6136 is working with the latest X10 version 20.x.x.54 on my Laptop if I force it to use the intel Chip (630 HD) instead of the Nvidia Chip (1050Ti) though. Earlier this year several of us found that Driver version x.x.x.4590 worked well with the Intel Chips , perhaps try it... that thread is here : https://chieftalk.chiefarchitect.com/topic/16988-oops-not-so-fastalmost-solved-w-update-202051-x10-with-an-intel-card/?do=findComment&comment=147057 To try that Driver , Scroll to the bottom of the page linked below and select the x.x.x.4590 download ( 1st in list currently ) http://www.guru3d.com/files-details/intel-hd-graphics-driver-download-4590.html Link to comment Share on other sites More sharing options...
Courteousmack1 Posted July 10, 2018 Author Share Posted July 10, 2018 Thanks to all for helping me fix this problem!! I found out that I was using my NVIDIA GeForce GTX 1050 video card and not the Intel Graphics 630 video card. I kept updating the Intel graphics 360 driver with no success. Once I learned, from one of the the post responses, on how to determine the video card that CA was using by selecting: Edit> Preferences from the menu if you're on a Windows PC, and then click on the Video Card Status panel of the Preferences dialog. I found out I was using the NVIDIA GeForce 1050 video card. I then updated the NVIDIA driver to version 391.25, and I was able to close all of my 3D images with no hang-ups. Problem solved. Not knowing the video card panel preference and having an out of date video card driver was my mistake. Once again, THANKS!!! Link to comment Share on other sites More sharing options...
Kbird1 Posted July 10, 2018 Share Posted July 10, 2018 2 hours ago, Courteousmack1 said: Thanks to all for helping me fix this problem!! I found out that I was using my NVIDIA GeForce GTX 1050 video card and not the Intel Graphics 630 video card. I kept updating the Intel graphics 360 driver with no success. Once I learned, from one of the the post responses, on how to determine the video card that CA was using by selecting: Edit> Preferences from the menu if you're on a Windows PC, and then click on the Video Card Status panel of the Preferences dialog. I found out I was using the NVIDIA GeForce 1050 video card. I then updated the NVIDIA driver to version 391.25, and I was able to close all of my 3D images with no hang-ups. Problem solved. Not knowing the video card panel preference and having an out of date video card driver was my mistake. Once again, THANKS!!! A good reason to have your Forum Signature filled in , with hardware being used and your current Version of Chief.... ..............see mine below in Blue for how to do that. If you don't see my Signature then you have them turned off for the Forum so you need to Toggle it on in UserName>Account >Signatures...... go to the Upper RH Corner of Forum Window. PS I am using 398.36 with my 1050Ti. https://www.geforce.com/drivers/results/135678 M. Link to comment Share on other sites More sharing options...
Ridge_Runner Posted July 10, 2018 Share Posted July 10, 2018 13 hours ago, Kbird1 said: PS I am using 398.36 with my 1050Ti. Mick, is this a typo with the 1050Ti as your sig says 1070Ti, or do you have it on another machine? Is this driver stable so far? I haven't updated mine yet (1050Ti) as I don't have too may problems with the video card but I am on Win 7 Pro still. I just don't want to move to Win10 until I have to (probably with a new build). Link to comment Share on other sites More sharing options...
Courteousmack1 Posted July 10, 2018 Author Share Posted July 10, 2018 I just updated my signature. However, I have a NVIDIA GeForce GTX 1050 video card. It is stable once you update to the latest driver version 23.21.13.9125_A15 Link to comment Share on other sites More sharing options...
Kbird1 Posted July 11, 2018 Share Posted July 11, 2018 9 hours ago, Ridge_Runner said: Mick, is this a typo with the 1050Ti as your sig says 1070Ti, or do you have it on another machine? Is this driver stable so far? I haven't updated mine yet (1050Ti) as I don't have too may problems with the video card but I am on Win 7 Pro still. I just don't want to move to Win10 until I have to (probably with a new build). Hi Mike , I am actually using 398.36 on both my Desktop (1070Ti) and Laptop (1050Ti) , using the respective Desktop and Notebook Driver Versions, I updated both late last week and have not had issues with either yet. The Laptop also uses the Intel HD 630 (same CPU) per the OP's Laptop (Driver 24.20.100.6136) , it also runs X10 fine but is only about 1/4-1/3 as fast to Open 3D views compared to the 1050Ti it also has. More in Post no#7 on the Intel Driver 24.20.100.6136 if you also want to Update it. Mick Link to comment Share on other sites More sharing options...
Kbird1 Posted July 11, 2018 Share Posted July 11, 2018 5 hours ago, Courteousmack1 said: I just updated my signature. However, I have a NVIDIA GeForce GTX 1050 video card. It is stable once you update to the latest driver version 23.21.13.9125_A15 The 1050 and 1050Ti can and do use the same Driver , so you could try the latest ( 24.21.13.9836 ) if you want too... linked in my Post above.... Link to comment Share on other sites More sharing options...
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