mealexmail Posted July 9, 2014 Share Posted July 9, 2014 Hi colleagues! Posting this just you to know that CA x6 crashes when I try to print - it happens any time whenever I try to print from layout or from view - does no any difference. It just crashes with no any error message - just standard windows "thinking" and "application doesnt respond etc..". It happens even if I try to use "print image" .. even if my file is totally blank. It seems the issue is not about fonts, lines, defaults and geometry .. Win7x64 core*i7 24Gb RAM PS any help appreciated .. of course! Link to comment Share on other sites More sharing options...
Electromen Posted July 9, 2014 Share Posted July 9, 2014 What happens if you try printing to .PDF? Link to comment Share on other sites More sharing options...
lbuttery Posted July 9, 2014 Share Posted July 9, 2014 you probably need to re-install X6 but should try PDF first then also contact CA's tech support they can advise best if a re-install is needed also try the "clear printer info" setting under MENU - FILE - PRINT Lew Link to comment Share on other sites More sharing options...
AndyGump Posted July 9, 2014 Share Posted July 9, 2014 Thank you Alex, for posting this and letting us know. I sometimes eat a home-made ham sandwich when working on Chief from home. Andy. Link to comment Share on other sites More sharing options...
Doug_Park Posted July 9, 2014 Share Posted July 9, 2014 Given that what you are describing is happening with a blank plan my best guess is that there is an issue with a printer driver. I would encourage you to contact our support team to see if they can help you get to the bottom of the problem. Link to comment Share on other sites More sharing options...
lbuttery Posted July 9, 2014 Share Posted July 9, 2014 Andy: Huh ???? Lew Link to comment Share on other sites More sharing options...
Dan_Park Posted July 9, 2014 Share Posted July 9, 2014 Hi colleagues! Posting this just you to know that CA x6 crashes when I try to print - it happens any time whenever I try to print from layout or from view - does no any difference. It just crashes with no any error message - just standard windows "thinking" and "application doesnt respond etc..". It happens even if I try to use "print image" .. even if my file is totally blank. It seems the issue is not about fonts, lines, defaults and geometry .. Win7x64 core*i7 24Gb RAM PS any help appreciated .. of course! I have tracked down and fixed a number of printing crashes. Most all of them were due to print drivers. It would be helpful to have you contact the support team. Let them know what your default printer is. One notable fix for windows printer problems: 1. Open your printer properties using the Windows Print dialog (Control Panel>Hardware and Sound>Devices and Printers on win7) 2. Make sure your defaults are correct for landscape paper size etc. 3. Make sure to click OK when you exit the dialog. Some times updated print drivers can help as well. Please contact the support team so we can track it down. I'm fairly certain we can get it resolved. Link to comment Share on other sites More sharing options...
mealexmail Posted July 12, 2014 Author Share Posted July 12, 2014 Thank you all guys for the comments .. for the proper ones - specially thx ) Sorry for not being here - been working by the client's premises So, things are: 1. I have reinstalled all my printer drivers (including solid pdf driver) - no help 2. the thing is rather about system error - I can not reach "print dialog" by any way (and both with blank document and containing filled layout as well) 3. reinstalling is a pain ('cause I have up-to-date libraries, defaults, custom objects and materials) .. so I would rather use print screen than reinstalling CA =) 4. Thanks for letting me know that, Andy )) .. Take care of yourself and try to eat some vegan-sandwitches - you'll see the difference )) Link to comment Share on other sites More sharing options...
lbuttery Posted July 12, 2014 Share Posted July 12, 2014 so I would rather use print screen than reinstalling CA =) You should contact CA's tech support they might be able to debug issue or assist with re-install Lew Link to comment Share on other sites More sharing options...
mealexmail Posted August 2, 2014 Author Share Posted August 2, 2014 Thank you all very much for helping me to solve the bug! Just to end up and summarize the issue: it's solved! After reinstalling the package and encountering the same thing (crashing while printing) I used this advise: I have tracked down and fixed a number of printing crashes. Most all of them were due to print drivers. It would be helpful to have you contact the support team. Let them know what your default printer is. One notable fix for windows printer problems: 1. Open your printer properties using the Windows Print dialog (Control Panel>Hardware and Sound>Devices and Printers on win7) 2. Make sure your defaults are correct for landscape paper size etc. 3. Make sure to click OK when you exit the dialog. And it helped! I reinstaleld all my printers and set it up with all defaults again .. and it helped. Thank you again =) Link to comment Share on other sites More sharing options...
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