Activation

[jorgearaya]

We ran into an issue activating two different licenses, here's the scoop:

Issue: We use to separate licenses for our work.
User A using license A
User B needs to use license A
User B deactivates license from user A
User B activates license A on his station.
User A needs to work on another project, but, user B is now using the license (A) that was activated on User's A station.
User A opens Chief and gets the Product Activation Window.
Enters License B to activate Chief
Chief sends an error message saying the license is active in another computer.
How do we Clear User A's station after being "deactivated" by User B?
Product Activation shows "Current Key" as User A license
Even after entering License B into User A.
A license deactivation message appears.

[Kiwideziner]

maybe try deactivating both then starting again, but do it while Ca is still at work. It may need a phonecall to them.

[lbuttery]

CA's tech support is still open

 

6 AM - 5 PM Pacific

 

Lew

[Alaskan_Son]

4 hours ago, jorgearaya said:

We ran into an issue activating two different licenses, here's the scoop:

Issue: We use to separate licenses for our work.
User A using license A
User B needs to use license A
User B deactivates license from user A
User B activates license A on his station.
User A needs to work on another project, but, user B is now using the license (A) that was activated on User's A station.
User A opens Chief and gets the Product Activation Window.
Enters License B to activate Chief
Chief sends an error message saying the license is active in another computer.
How do we Clear User A's station after being "deactivated" by User B?
Product Activation shows "Current Key" as User A license
Even after entering License B into User A.
A license deactivation message appears.

 

I must be missing something.  Is it really just User A and B or are there users C, D, etc.  You only mention 2 users and 2 licenses but if that's truly the case, there would seem to be no point in switching licenses back and forth.  Are you perhaps not telling the whole story?

[TheKitchenAbode]

From the description it sounds like User B has not deactivated License B and now both License A and B are active on User B's computer. There is no mention in the description concerning this step.

 

Graham

[lbuttery]

for me the easiest solution is to use hardware locks

 

wherever the key is that PC can run Chief

 

doesn't matter who is at the keyboard

 

Lew

[Jorgex8]

Thanks to all for replying,

We have been using Chief since Version 9

This is a "Bug" within the licensing in Chief.