Sign in to follow this  
jorgearaya

Activation

Recommended Posts

We ran into an issue activating two different licenses, here's the scoop:

Issue: We use to separate licenses for our work.
User A using license A
User B needs to use license A
User B deactivates license from user A
User B activates license A on his station.
User A needs to work on another project, but, user B is now using the license (A) that was activated on User's A station.
User A opens Chief and gets the Product Activation Window.
Enters License B to activate Chief
Chief sends an error message saying the license is active in another computer.
How do we Clear User A's station after being "deactivated" by User B?
Product Activation shows "Current Key" as User A license
Even after entering License B into User A.
A license deactivation message appears.

Share this post


Link to post
Share on other sites

maybe try deactivating both then starting again, but do it while Ca is still at work. It may need a phonecall to them.

Share this post


Link to post
Share on other sites

CA's tech support is still open

 

6 AM - 5 PM Pacific

 

Lew

Share this post


Link to post
Share on other sites
4 hours ago, jorgearaya said:

We ran into an issue activating two different licenses, here's the scoop:

Issue: We use to separate licenses for our work.
User A using license A
User B needs to use license A
User B deactivates license from user A
User B activates license A on his station.
User A needs to work on another project, but, user B is now using the license (A) that was activated on User's A station.
User A opens Chief and gets the Product Activation Window.
Enters License B to activate Chief
Chief sends an error message saying the license is active in another computer.
How do we Clear User A's station after being "deactivated" by User B?
Product Activation shows "Current Key" as User A license
Even after entering License B into User A.
A license deactivation message appears.

 

I must be missing something.  Is it really just User A and B or are there users C, D, etc.  You only mention 2 users and 2 licenses but if that's truly the case, there would seem to be no point in switching licenses back and forth.  Are you perhaps not telling the whole story?

Share this post


Link to post
Share on other sites

From the description it sounds like User B has not deactivated License B and now both License A and B are active on User B's computer. There is no mention in the description concerning this step.

 

Graham

Share this post


Link to post
Share on other sites

for me the easiest solution is to use hardware locks

 

wherever the key is that PC can run Chief

 

doesn't matter who is at the keyboard

 

Lew

Share this post


Link to post
Share on other sites

Thanks to all for replying,

We have been using Chief since Version 9

This is a "Bug" within the licensing in Chief.

 

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
Sign in to follow this  

  • Member Statistics

    27861
    Total Members
    6254
    Most Online
    mmebsc
    Newest Member
    mmebsc
    Joined