kwhitt

3 minutes ago, robdyck said:

Can you post your video?

I was trying to post the video on Chief from my locker, but cannot upload that type of file.  How did you post yours in the first reply?

@Chopsaw

@robdyck

@solver

In addition to the flickering, I am getting a moire pattern with my roof and brick textures.  Any advice on getting a cleaner video?  I'm using the Windows Media 9 Codec.

1 hour ago, robdyck said:

press record first, wait  a few seconds, then spin, then stop, wait a few seconds then stop recording.

Thanks again, Rob!  I got it working.  I set it to 30 FPS.  What will help with the flickering?  Kevin

3 hours ago, robdyck said:

Depending on what you've figured out, there are probably much faster ways. Especially if you figured out to use Chief's Orbital Walkthrough Path.

I prefer to setup a camera view so the focal point is pretty close to the center of the entire model.

 

Then rotate the camera using 'ctrl-alt-s'. You can simply press 's' to stop the rotation. Adjust the location and rotation speed of the camera.

Rotate to a nice starting view. Using the walkthrough tools, press record. Then rotate the camera. Press 's' to stop. Wait a couple of seconds before stopping the recording.

Thanks Rob.  That's exactly what I want to do.  How do I change the rotation speed of the camera though?  I can't find such a setting in the camera DBX.  When ready to record, do I do that while the camera is spinning?  Kevin

Thanks again, Rob!  I got it working.  I set it to 30 FPS.  What will help with the flickering?  Kevin

1 hour ago, Chopsaw said:

 

Check to be sure you are on the correct floor and then check the line type or color.

I was on the wrong floor!  Thanks Chop!

Also, does Chief have an infinite floor (or terrain) that can be used in camera views?

My terrain shows up in camera view, but not in plan view.  The layer is checked on.  I need to edit its shape, but can't get it to show up in plan view.  Anyone know why?  Thanks, Kevin

1 hour ago, robdyck said:

Depending on what you've figured out, there are probably much faster ways. Especially if you figured out to use Chief's Orbital Walkthrough Path.

I prefer to setup a camera view so the focal point is pretty close to the center of the entire model.

 

Then rotate the camera using 'ctrl-alt-s'. You can simply press 's' to stop the rotation. Adjust the location and rotation speed of the camera.

Rotate to a nice starting view. Using the walkthrough tools, press record. Then rotate the camera. Press 's' to stop. Wait a couple of seconds before stopping the recording.

Thanks Rob.  That's exactly what I want to do.  How do I change the rotation speed of the camera though?  I can't find such a setting in the camera DBX.  When ready to record, do I do that while the camera is spinning?  Kevin

I've always done still images up until today.  I have figured out how to create an orbital walkthrough, but want the sun to follow the cameras as it orbits.  I've looked at various training videos with no answers.  Anyone know how to do this?

Thanks,

Kevin

8 minutes ago, Kbird1 said:

 

Well at least you can install it......

 

Oh shoot!

16 minutes ago, Kbird1 said:

 

Chief just release a NEW Version of X13 at Lunch  break ...just got it myself....maybe worth a try ---see the PDF

 

M.

 

 

Update did not help,  Still crashing every time!  Nice to know the sink cut-outs now work.  That'll be useful when I'm able to open Chief on a laptop!

2 minutes ago, Kbird1 said:

 

Chief just release a NEW Version of X13 at Lunch  break ...just got it myself....maybe worth a try ---see the PDF

 

M.

 

 

Will download now.  Fingers crossed...

9 minutes ago, Dermot said:

If you did not try the latest Nvidia drivers (specifically the 511.79 one), then you should do this first.  This has solved *most* of the issues we have seen with Windows 11 and the nvidia 3000 series cards.

 

You might also want to get the 23.4 update that we released just today.  We fixed a number of important issues and some of them might help with your problems.

https://www.chiefarchitect.com/support/updates.html

 

You might also check this tech article about how to solve camera view problems:

https://www.chiefarchitect.com/support/article/KB-00106/troubleshooting-3d-camera-view-display-problems-in-chief-architect.html

 

And if none of this helps, then I would encourage you to continue to work with our tech support team.  We have people who are trained to help you solve these kinds of problems and this is part of what your SSA is paying for.

 

Buying a new computer is almost always the very last resort, unless your computer does not actually meet our min system requirements (https://www.chiefarchitect.com/products/sysreq.html)

 

If you are considering buying a new computer, you might also want to review this blog article with some more recommendations:

https://www.chiefarchitect.com/blog/computer-for-design-and-gaming/

 

 

Thanks Dermot.  I have already opened a ticket with tech support.  None of the suggestions so far have worked - including trying two of the latest NVidia drivers.  The laptop is about 2.5 weeks old and returnable within 30 days.

I didn't realize there was an update to Chief.  I wasn't notified as is typical when the software opened.  I'll give that a try.

I appreciate the articles and will read tonight.

12 minutes ago, Kbird1 said:

Just found this posted in the Chatroom, and he is have issues with his Aware as well

https://chieftalk.chiefarchitect.com/topic/33965-hardware-preferences-for-chief-architect-premier/

 

I'd be thinking 12th gen since the budget is apparently non - existent  

 

and 11 gen is fine , might get a good deal with 12th gen out now, and at least on Desktop,  11th gen will allow Gen4 PCie on NVMEs,

which are twice as fast , BUT not sure it help Chief a lot ? but I have not investigated that on Laptops though. ( my laptop is 10th gen.)

 

M.

 

Appreciate it Mick.  I'll read that thread tonight as I have to make a decision soon.  It's not that I don't have a budget.  As I never have time to do the research, I go for the overkill approach.  In the past it has served me well, but this laptop is unusable with Chief.

16 minutes ago, MarkMc said:

a gaming machine that runs on windows 10. I am NOT recommending an Aware or any Dell. Dollars to donuuts I'd bet my 2070 would hold up against the Precision. Almost every view i Chief is 3D, the developers work on RTX cards and it's been said often by Dermot and others that Chief does not get anything from the extra expense of Quadro cards which always cost more than a gaming card for which Chief is optimized. Go look at the list of software that support Quadros.

I'd go to HIDEvolution, check a few machines, call someone, call tech support. You can get a comparable machine, with upgraded thermal protection, burnt in and tested, built to order AND save between $500 and 1000. I'd even go so far as to say get an 11th gen CPU.FWIW this is my 3rd Clevo running CHief and the old one now dontated to my nephew, a 6700k with a GTX 980M 8GB ran X13 during testing without issue, just no RTRT

Mark - understood.  Thanks again for the input.

18 minutes ago, Kbird1 said:

 

Well while you still have it , why not try a Install of Win10 and find out , just return it to factory reset before returning it , which you'd do anyway...... that's one way to find out if it is Win11 or the "Hybrid" Tech, which I think is where even the RTX out goes thru the Intel chip to save power ...now I could see that messing with Chief as Chief has had weird issues over the  years with Intel's Drivers/Cards.

 

M.

Thanks Mick.  You make a good point.  I should at least try running Windows 10 before sending it back.  Kevin

2 minutes ago, Kbird1 said:

 

Like Mark I would not go with the Dell Precision either, with Mark's help I went through 7 laptops before getting one that worked ( almost ) as it should,

all of them had weird issues , like with MSI, (2) with USB ports not working , (1) one overheating doing nothing at Idle, An Acer that came with a charge that wasn't Acer's ( Amazon ) , a ProStar Clevo , that had Hardware WHEA errors continuously etc etc , ya just have to have faith and buy from a place with a no questions asked Return Policy  Gigabyte has some nice models as does Asus currently and with your budget it should be top of the Line, but Xotic, HID Evolution and a few others Mark has used do the Sager/Clevos and I believe Rene Rabbit got a Eluktronics Laptop recently , so perhaps send him a PM.

 

M.

@MarkMc

Thanks Mick.  What exactly are you and Mark recommending?  That I keep the existing machine and downgrade to Windows 10?  I'm not quite sure that the Hybrid Power is not the cause and I don't think it can be disabled.  All I know is that this machine does not affectively run Chief.  I am open to suggestions.  Kevin

34 minutes ago, MarkMc said:

FWIW, when I first switched to Chief I'd been running Precisions for several years. After just about a year I switched to a gaming machine (clevo/sager) glad I did and would not think of swapping back. For Chief gaming machines work better, now if you run Autocad or Solid works then you will see "some" benefit but Chief will NOT run as well. Image showing one one of the Better? cards in a precision against a 3080

Thanks Mark.  It is my understanding that the A5000 is a newer generation RTX.  The Precision machine I'm looking into has the A5000 or A4000 as an option.  I had an IT pro look at the system today and Chief definitely does not run properly on this laptop using Windows11.  Every file we tried would crash upon entering the Standard Renderer camera.  We also looked into the Hybrid Power settings which apparently cannot be disabled on this machine among other things.  I can't get Alienware with Windows 10 from Dell.  I believe Precision is the only series still offering Windows 10. This IT guy runs Chief flawlessly on a Precision laptop with similar specs.  When it comes down to it, I believe it remains a Windows 11 issue and would prefer a new machine optimized for Windows 10 in lieu of downgrading this machine.  I do appreciate your input,  Kevin

@bdillard1

@Kbird1

Thanks guys.  I am still struggling with this laptop and Windows 11.  After consulting  with someone who looked into my system today, it is recommended that I return the laptop and order a Dell Precision which is more geared towards Architectural work and not gaming.  Chief just will not run smoothly on this laptop and I should have done more research prior to purchasing.  The new Precision will have Windows 10 installed.  Thanks again for all the advice.  Kevin

1 hour ago, Electromen said:

In the Notes for the NVIDIA Driver for your laptop, the  NVIDIA official site states:

 

1.  "Notebooks supporting Hybrid Power technology are not supported (NVIDIA Optimus technology is supported)."

I looked up you computer and it looks like it does have Hybrid Power,  This uses both the onboard video and the NIVIDIA at the same time when the battery has enough charge or the computer is plugged in.  This can be enabled or disabled.  When using Chief, it should be disabled.  Since I don't have an X17 R2, I'm not sure how that's done.

 

2. "Although GeForce Game Ready Drivers and NVIDIA Studio Drivers can be installed on supported notebook GPUs, the original equipment manufacturer (OEM) provides certified drivers for your specific notebook on their website. NVIDIA recommends that you check with your notebook OEM for recommended software updates for your notebook."

The Alienware X17 R2 Driver supplied by Dell is HERE.  Since the Dell's download size is larger than NVIDIA's, maybe they added something to the driver or maybe  it's a different version????

 

Try that.  I would do one at a time, so that troubleshooting steps are isolated.

Wow.  Thanks Greg.  I'll look into disabling the Hybrid Power tomorrow and try Dell's version of the driver.  Thanks again.

1 hour ago, MarkMc said:

Opened your plan on the laptop, opened 4 of your cameras, moved around, switched one to RTRT- no problems, no fans or noise on mine. Columns on right show maximum temperature hit.

Issue could be Win 11. A quick search shows that  apparently there are ways to downgrade to 10 Here's one  I didn't check them all.

 

Back when I ran Dell Precisions I had one that cooked and got them to swap out the MOBO and fans since those were not running. BUT FWIW I had the thermal protection upgraded on this laptop with upgrade paste and thermal pads (and Clevos are good at cooling) when I got it

Thanks Mark.  I appreciate you checking it and providing the Windows 10 link.  It must be something with my laptop and/or Windows 10.  Kevin

16 minutes ago, Kbird1 said:

 

I had a MSI Laptop doing something similar, so I returned it and got the Asus in my Signature instead, as I had a concern the CPU wasn't properly installed with the required TIM.  ( Thermal Interface Material )

 

M. 

Hey Mick.  I hope that's not the case.  I really wanted this machine to work and the price was outrageous.  I guess I'll call Dell support again.  The second day I owned it, i thought something was amiss, so had them run diagnostics remotely.  Of course, the check came up clean according to them.  I don't think they'll be much help optimizing a software like Chief.  It would be nice if stuff just worked!  I've never owned a laptop, so don't know really what to expect.  I was hoping someone would take my test file for a run.  If successful on other machines, I'll know the problem is with my system.  Hope all is well with you!

8 minutes ago, bdillard1 said:

It sounded as if they thought it was just that one file - any progress there?

 

If you can't receive PMs, you could just use one drive or some other sharing site to post the file here.   You could try PM'ing me or someone else who has offered to help with the info.

 

The good news is you can upgrade your computer from Windows 11 to Windows 10 if you like for free if you have a thumb drive with 8 or more GB (it will need to be empty as you'll format it for the win 10 install).   The downside is you'll need to reinstall your applications and updates all over again.

bdillard - thanks for the reply.  How is it I can switch from Windows 11 to Windows 10 for free?  I've got several 16GB hard drives, so storage is no problem.

I would appreciate someone with a laptop taking a look at this file for me.  I don't think it's the file as tech support had no problem.  It's looking more and more like an issue with the laptop or my expectations are too high.  I have a tendency to use some very high-res models and textures which are no problem on my workstations.

https://www.dropbox.com/s/8rnlild96wgjaht/Untitled 1.zip?dl=0

1 hour ago, Electromen said:

Questions:

1. Did you update the Drivers through NVIDIA or Dell?

2. Is your Alienware Notebook using Hybrid Power?

 Greg - thanks for the reply.  I downloaded the drivers from NVidia.  I tried two that tech support recommended - one for desktop and one for notebook.  Not sure of the difference as the series number was the same.  Neither worked too well.

I'm not sure I know enough to answer your second question.  The specs of the laptop are in my signature below.  If this doesn't answer the question, what do I look for?

Kevin

1 hour ago, robdyck said:

You have stated the problem right here and the answer couldn't be more clear!

LOL!  You're probably right.  It didn't work so well at the office today either.