Send To Layout and Save View Issue - Black Screen Flashes

[MPDesign]

I have reported the problem and sent a plan and layout for them to test. I do hope they can fix this in this release. Fingers crossed! :)

[DG1949]

For me, the black flash arrived with the most recent update. Wasn't experiencing it when this thread first started (before I updated). 

[Kbird1]

Tech Support has replied , they could not reproduce the Issue on there 1080 , so I have also sent in a Test Layout and Plan.

 

They also wanted a copy of  Chief Message Log and a System Log , theses KB Articles tell you how to do that and add them you your Reports.

 

These articles go over how to find and attach copies of those files:

https://www.chiefarchitect.com/support/article/KB-02908/locating-the-message-log.html

https://www.chiefarchitect.com/support/article/KB-01867/finding-information-about-your-system.html
 

[SH_Canada]

9 hours ago, Kbird1 said:

Tech Support has replied , they could not reproduce the Issue on there 1080 , so I have also sent in a Test Layout and Plan.

this started to happen for me on my 1650 last week (Nov 1) and now I have it with my 3080. I have it happening pretty much 10% of the time on one large plan I have

[Kbird1]

3 hours ago, jasonN said:

this started to happen for me on my 1080 last week (Nov 1) and now I have it with my 3080. I have it happening pretty much 10% of the time on one large plan I have

 

Please send in a Report and a Plan / Layout if possible , Tech. Support has Checked the Thread and my Video now and are hoping for more reports so the Development Team can look at them.

 

TS has said they are using Nvidia Driver Version 471.96 when I asked, and we could try it or the very latest Drivers as well, but they are not sure it will help. 

 

Added : Link to my Nvidia Drivers Thread if anyone want to try different Versions.....

 

https://chieftalk.chiefarchitect.com/topic/16205-nvidia-drivers-updated/

 

Mick.

 

T.S. REPLY :

 

Hi Mick

I'm currently using driver version 471.96 from August, but you could try updating to the latest 496.49 driver to see if there is any difference.

Thank you for the information and for attaching those files. I'll submit what you've given me here to our Development department. Also, thank you for encouraging the other users to submit their information, it'll hopefully help the Development department address this issue sooner rather than later.

 

[SH_Canada]

done

 

nvdia driver version 27.21.14.6235 is the latest i am using

 

[Kbird1]

15 hours ago, jasonN said:

done

 

Nvidia driver version 27.21.14.6235 is the latest i am using    = 462.35

 

 

I switched to 472.47 Studio Drivers but the Issue persists for me

 

462.35 is a release from Windows Update? or perhaps your Laptop ManF. issued a OEM version with it ?

I don't see it at Nvidia even for Laptops 

 

https://www.nvidia.com/Download/Find.aspx?lang=en-us 

 

M.

[Kbird1]

Well this is a new one , I shot a backclipped camera , whole screen went black as Elev. opened and has stayed black, moving the camera did not help, so I saved the camera as a test and finally the elevation view came up..... This was in a clean plan from the default residential Template....

 

   

 

M.

[MPhillips]

I also have experianced the flashing black screen in the past couple of weeks, and tonight, it just locks up when I attempt to send a exterior elevation to layout.  I will contact TS tomorrow am

[kMoquin]

I see the black flicker as well.

 

I have not noticed any effect speed or graphic results. I did not even register it as a problem.

Video card is reasonably stout. (NVIDIA GeForce GTX 1660 SUPER)