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Last time I needed the Help File it was not there. Just had time to check it again and the window pops up but nothing in it.

 

Anyone else having issues or figured out how to resolve them ?

 

image.thumb.png.4e4c95e63570758033a290f8c92be865.png

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Working here, windows help file is C:\ProgramData\Chief Architect Premier X13\Help\Default.htm

See if that shows in a browser. If it does then I'd reboot, have had a few odd things that were fixed that way.

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9 minutes ago, MarkMc said:

Working here, windows help file is C:\ProgramData\Chief Architect Premier X13\Help\Default.htm

See if that shows in a browser. If it does then I'd reboot, have had a few odd things that were fixed that way.

 

Ok I guess that is the back door but it basically gets me the same thing as F1.

 

I have booted several time or possibly 100 times since I first noticed the issue so I don't think that will help.

 

Should I rerun the Help.exe  by itself or call tech support tomorrow ?

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no corruption here CS.

 

image.thumb.png.080c586e10c3bb3365204fa98703b190.pngimage.thumb.png.9a559e59be471282abb99cf4196c45f2.png

 

However there is more info ( Log) in your User Folder > AppData > Roaming CA X13 Help...and it looks like mine is having issues with Translations

 

Info: HelpViewer log:  "Wed Jul 14 19:16:47 2021"
Debug: Application args:  ("C:\\Program Files\\Chief Architect\\Chief Architect Premier X13\\Chief Architect Premier X13 Help.exe", "127.0.0.1", "61131", "file:///C:/ProgramData/Chief Architect Premier X13/Help/Default.htm", "-id=0")
Warning: Installed Qt WebEngine locales directory not found at location C:/Program Files/Chief Architect/Chief Architect Premier X13/translations\qtwebengine_locales. Trying application directory...
Warning: Qt WebEngine locales directory not found at location C:/Program Files/Chief Architect/Chief Architect Premier X13\qtwebengine_locales. Trying fallback directory... Translations MAY NOT not be correct.
Info: Loading of URL ' QUrl("file:///C:/ProgramData/Chief Architect Premier X13/Help/Default.htm#cshid=0") ' finished  successfully.

 

*** Folder and File Do not exist , hence the logged error in my case --- only using english though....

 

Also more info in 

User Folder > AppData > Local > CA Inc > CA X13 Help > 

User Folder > AppData > Local > CA X13> CA X13 Help > 

 

Perhaps try a "Repair" from Control Panel>Programs and Features.............

 

KB

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3 minutes ago, Kbird1 said:

no corruption here CS.

 

Interesting...   It seems like I have all the installed files you have but something must be corrupted.

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7 minutes ago, Chopsaw said:

 

Interesting...   It seems like I have all the installed files you have but something must be corrupted.

 

See if a Repair can fix it ...otherwise a full reinstall perhaps....

 

Folders all have Folders within?  not empty eg

 

image.thumb.png.8aae481b21620fa1377a18167a739df8.png

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Ok thanks guys.  My folders do contain what seems to be all the required files or at least they are not empty shells.

 

I will see if tech is aware of the issue since it is why I called them last time because I could not access the file but forgot to mention that fact.

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2 minutes ago, Chopsaw said:

Ok thanks guys.  My folders do contain what seems to be all the required files or at least they are not empty shells.

 

I will see if tech is aware of the issue since it is why I called them last time because I could not access the file but forgot to mention that fact.

 

a "Repair" didn't help then?

 

M.

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1 minute ago, Kbird1 said:

a "Repair" didn't help then?

 

No I did not try, is that an option when running the .msi file again ?

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1 minute ago, Chopsaw said:

 

No I did not try, is that an option when running the .msi file again ?

 

you skim reading again :) 

 

 

Perhaps try a "Repair" from Control Panel>Programs and Features.............

 

KB

 

running the .msi file again will sometimes make the same offer too :) 

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5 minutes ago, Kbird1 said:

Perhaps try a "Repair" from Control Panel>Programs and Features.............

 

KB

 

Yes that worked.  Thank You

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