urbnsr

Chief Architect Premier X12 on Windows 10 Freezing Up Regularly

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Hello,

 

  I have a user's computer that is experiencing seemingly random freezing up while using his Chief Architect Premier X12 on a Windows 10 Pro x64 Computer. It doesn't appear to be a single function that causes it to freeze up, although selecting a color has been mentioned on a few times when it happens. The display is visible and mouse pointer can be moved, but otherwise system is unresponsive (or very busy). Cannot ping system during this time. CPU/GPU/System temps are found normal. The Message Log.txt file does not seem to give me a clue, nor do I find anything in Windows Event logs. User has quit all other running programs that he is aware of (not background programs) which has not helped. File being worked on when freezing is from hard drive and not an external drive or flash drive. Windows claims it is using the latest graphics driver. The computer was not originally built with CA in mind, but I believe it meets minimum recommendations. Maybe someone can confirm this for me while I work down the list provided in KB-03049, Troubleshooting Chief Architect Software.


Software:
Chief Architect Premier X12
Build 22.3.0.55x64 - June 8th, 2020


Computer System:
ASUS PRIME B450M-A/CSM AM4 AMD
CPU: 4-Core 3.7 GHz AMD Ryzen 5 3400 2nd Gen
Memory 16GB (2 x 8GB) 288-Pin DDR4 SDRAM 2400
GPU: Nvidia GTX1060 6GB GDDR5, Driver: v.456.71 (version per Nvidia dashboard)
    (Windows reports driver version as: 27.21.14.5671, from 30.Sep.2020)
    (Monitor is plugged into GTX1060 card)
Seagate BarraCuda ST2000DM008 2TB 7200 RPM SATA 6.0Gb/s

M/S Windows 10 Pro x64: v.10.0.19041.746

 


  Memory and graphics card have been swapped out which did not change anything. I have a similar computer also running same Chief Architect Premium which has not reported any lockups. About the only difference in this computer is that is uses a different CPU: AMD Ryzen 7 2700X 8-Core 3.7 GHz and it also uses a SSD.

 

  Any kind of direction someone could point me in would be greatly appreciated. Thank you.

 

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It is happening with multiple files, but cannot say everyone (yet). He is a new user to Chief Architect and is working through tutorials. One of the files available to me that has caused this is about 45MB.

 

  Could an errant configuration, or preference setting potentially cause this? Is there a function to restore all preferences to a default setting?

 

  Thanks for the reply.

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Have you tried a re install of CA? c/w all the libraries.

It could be as simple as a corrupt library item.

It is hard to guess but a total reinstall would be a good starting point.

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I have tried a repair using the installation file which did not help. I assume this was just over the existing. Would it be worth it to uninstall and then reinstall?

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maybe contact CA's tech support 

 

Lew

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Thanks. I may have a user contact tech support.

 

  Anyone here care to comment on the capabilities of the computer setup/hardware listed above? Is this enough to run CA X12 or is it just marginal.

 

  Problem drawing on other computer (using the AMD Ryzen 7 2700X) will bog down a some point, but recovers without freezing.

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2 hours ago, urbnsr said:

Thanks. I may have a user contact tech support.

 

  Anyone here care to comment on the capabilities of the computer setup/hardware listed above? Is this enough to run CA X12 or is it just marginal.

 

  Problem drawing on other computer (using the AMD Ryzen 7 2700X) will bog down a some point, but recovers without freezing.

 

Specs all look fine.  I suspect there's a hardware issue and my guess is that its an issue with the Hard Drive.  That's just a guess though without having access to any of the files.  I would run a performance test on the machine.  I usually use this one...

https://www.passmark.com/products/performancetest/

 

This should give you an idea of how the various components are working. 

 

You can also open up Task Manager and watch what's happening while Chief is being used.  In addition to all that, I would make sure Chief is recognizing and using the proper GPU.  Some systems have an onboard GPU.  I doubt this is your problem but its worth checking out anyway.

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