New Version Installer Crashing (22.2.0.54) with Errors 2502 and 2503


Kbird1
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just wondering if anyone else is get the Error messages in the Latest version ,

have tried a Reboot and then install straight away but no help this time...

( I got the update message this afternoon)

 

1803383677_X12InstallError_V22xxx_54.thumb.PNG.5b097820f1be4205cb7f18d8f2d11b80.PNG

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2 hours ago, Dermot said:

Try rebooting again, redownloading the installer, and running without virus protection turned on.  

 

I have downloaded it several times with no joy. I am using Windows Defender and I am not sure if it can be Disabled like other AnitVirus Solutions but will look into it. Thx.

 

1 hour ago, MarkMc said:

I always have to copy msi files to the desktop to get them to work some setting somewhere I always forget to look for.

 

 

Will give it a try , have not heard of this issue before.

 

This made me think maybe Win10 is labelling it Blocked when downloaded so will look at that too....

 

Mick

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Unfortunately neither Unblocking it or running from the Desktop helped , so will look into Windows Defender a bit more....

 

And here are the Update Notes if someone needs them, they were offered when I used the Chief Update message Login but not on subsequent Visits to my Locker for some reason.... chief-architect-x12-update1-notes.pdf

 

 

image.png

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Mick,

 

A quick google search indicates those error codes have to do with a permissions issue either with the Windows Temp folder or the c:\Windows\Installer folder.   

 

I would do search on those msi error codes and try a couple of the suggested fixes.  

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17 minutes ago, BrianBeck said:

Mick,

 

A quick google search indicates those error codes have to do with a permissions issue either with the Windows Temp folder or the c:\Windows\Installer folder.   

 

I would do search on those msi error codes and try a couple of the suggested fixes.  

 

Thanks Brian appreciate it, I thought they were Chief Error Messages, ( why I posted here)  not Windows .msi Errors , so didn't even think to do a google search on them.

 

I get one error straight after the other so it maybe both the folders you indicated......not sure how the Permissions were changed though..... thanks.

 

M.

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Update :   All is well in the (Chief) Universe Again : )  thanks Brian....

 

image.thumb.png.c78d25e361965f73b81143f693691bd8.png

 

 

it appears it was indeed a permissions Issue on the C:Windows\Temp folder even though Administrators had full control already, once I added myself and gave myself Full control it worked. ( I also did the C:\Windows\Installer Folder just in case)

 

FYI : the downloaded .msi does not allow itself to be "run as Administrator" via right click and Win10 automatically "blocked" the download.

 

There are a number of write-ups online for Help but these two were helpful :

 

https://kb.foxitsoftware.com/hc/en-us/articles/360040660391-Fix-Error-2502-and-2503-while-installing-or-uninstalling

 

https://winaero.com/blog/fix-msi-installer-errors-2502-and-2503-in-windows-10-windows-8-1-and-windows-7/

 

Mick.

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  • 1 month later...
  • 10 months later...

I'm still having Issues with this , and though not a "Chief Problem" since it effects ALL installs and uninstalls, but today 

it was Chief in particular, but I found that Microsoft has a Tool / Troubleshooter for helping with this Issue too,

which did the uninstall  off the Old Computer fine today

 

https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

 

M. 

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