Assertion Failed, Crash At Startup

[Naesstrom]

So I was silly enough to update my Chief Architect to the latest version (16.3.0.59) today on my PC and suddenly I start getting a error message every time I try to start it:

Pressing Ignore just leaves the process running but the program never starts, Abort shuts it down.

 

The Details screen gives me:

C:\p4sync\dev\Releases\16.3\chief\source\ChiefQtApplication.cpp(169): Error #272000999

" Assertion failed:  An unexpected error occurred. You should use "Save As" to save your current work in a NEW FILE and restart this program."

6/17/2014 3:34:42 PM

Build: 16.3.0.59x64

 

I've tried searching for the code but couldn't find anything useful. I even did a complete uninstall and reinstalled the latest version but I always get the same error... Anyone else getting the same issue?

 

(running on win8)

[Athenian_CAD]

 

Anyone else getting the same issue?

 

Nope.  Probably best to contact the company's support folks directly.

[KilgoreTrout]

I have not had any problems, nor have I heard of anyone else having problems like this with 16.3.  Sounds like it was a problem with the install although uninstalling and reinstalling should have fixed that.  I would say your best option is to call tech support.

[Naesstrom]

Yup, I'll try to clean up any leftover files and reinstall it once more, if that doesn't help I'll call the support!

 

Thanks for the help!

[DRAWZILLA]

I get that very rarely ,Not sure why but I just re-start chief and everything ok. No time to investgate, just keep going.

[Kiwideziner]

I remember seeing that on old versions maybe 9.5, but cant recall seeing it since. I used to just follow the instuctions and resave, all appeared to be well.

[tommy1]

Just out of curiosity, which version of Windows do you have and what are your computer specs? 

[Naesstrom]

I've got a Windows 8 Pro x64

AMD X2 CPU 2,7Ghz

10Gb RAM

 

havn't had time to do the reinstall yet but will try to make it tonight!

[765309]

I am getting the same error also.I don't even have that directory on my PCU I am getting it when exporting a model to several different options, dwg, dae, 3ds, stl, ect.

 

Windows 7 professional

16 gigs mem

[Doug_Park]

You should contact our support team to track down and work with them to track down the cause. It is probably something that can be worked around and is potentially something we need to get fixed.

[KilgoreTrout]

"I am getting the same error also.I don't even have that directory on my PCU I am getting it when exporting a model to several different options, dwg, dae, 3ds, stl, ect."

 

That may be the same generic error message but that is definitely not the same problem.  A crash when launching the program is probably an install or system problem.  A crash exporting a model is probably a problem with the model.  Post your plan and see if someone else has the same problem.  Or start deleting things from the model until it doesn't crash showing you where the problem is.  Or contact tech support.

[vampiria_t]

On 6/17/2014 at 6:18 PM, Naesstrom said:

So I was silly enough to update my Chief Architect to the latest version (16.3.0.59) today on my PC and suddenly I start getting a error message every time I try to start it:

 

 

 

Pressing Ignore just leaves the process running but the program never starts, Abort shuts it down.

 

 

 

 

 

The Details screen gives me:

 

 

C:\p4sync\dev\Releases\16.3\chief\source\ChiefQtApplication.cpp(169): Error #272000999

" Assertion failed:  An unexpected error occurred. You should use "Save As" to save your current work in a NEW FILE and restart this program."

6/17/2014 3:34:42 PM

Build: 16.3.0.59x64

 

 

 

 

 

I've tried searching for the code but couldn't find anything useful. I even did a complete uninstall and reinstalled the latest version but I always get the same error... Anyone else getting the same issue?

 

 

 

 

 

(running on win8)

 

 

Hi,

I've had the same "Assertion failed" and since I was not able to find any solution, I thought posting mine - maybe it helps someone.

 

What caused the error: I was running low on disk space on the system partition, and I suppose that when I closed chief architech some files were corrupted.

 

What I've tried:

-first I tried the "repair" option , restarted, same issue

-uninstalled and manually removed all registry references to the program (because just uninstalling leaves a lot of debris behind) ; restart laptop / then re-install; still no luck

-tried to search over internet for a solution with no clear or final answer;

-did a backup of my "Chief Architect Premier X6 Data" from c:\Users\your_user_folder_name\Documents\  ; take special care to backup your "Archives" sub-folder

-removed the whole "Chief Architect Premier X6 Data" and started again the program with no error this time.

-recovered the subfolders in "Chief Architect Premier X6 Data" , one by one, and restarted each time the program to see what was causing the error

 

In the end I found out that the file "c:\Users\your_folder\Documents\Chief Architect Premier X6 Data\Toolbars\libraryItems.tbdata" was the corrupted one.

 

You don't have to follow all my steps, and can safely remove the mentioned file  (you can create back it up before if you really want) as it will be auto-re-created when you close the program. 

 

So the short solution should be: remove "c:\Users\your_folder\Documents\Chief Architect Premier X6 Data\Toolbars\libraryItems.tbdata" file, and restart chief architect.