jennyultimate

Can't Install X7 On 2Nd Computer

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Hello Chiefs!  I was renting to own Chief X6 with support. Then before my final payment, I got the option to upgrade to X7 which I did and have been using it on main computer ever since. But I did not get support when it expired because ... well, I don't know.... money? 

 

Anyway, I had X6 on my laptop as well as desk top but now that I have X7, I can't work on X7 new jobs on the X6 program and am trying to install my X7 on my laptop. Can I not do that unless I have support?

Or should I dump X6 on laptop altogether and then try installing? 

 

If I pull up my product activation on laptop and put in my X7 product key, it says "product key not found in online database. 

 

The Knowledge base seems to only tell me how to transfer files and data once it is installed, not how to install it on a 2nd computer. Maybe I need to deactivate X7 on my desktop? 

 

Can someone list the steps for me? Thanks!  I wanted to get some work done this weekend but would prefer to sit by the fire rather than in my office.

 

Cheers!

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Jenny:

 

if you downloaded all of the install files and library files etc

then you should be able to install on as many computers as desired

 

but if not - then ???

 

once installed on multiple computers your should be able to deactivate one

and activate another

 

if you can't do that then you will probably need to contact CA's tech support

but they are closed on weekends

 

open 6 AM - 5 PM Pacific

 

maybe someone here can assist - but ???

 

Lew

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Any time I up grade I always copy from the previous version and paste in the new version this way you always have the original copy in that version since you made a copy to the newer version

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You should be able to log in to your digital locker and download x7 to your second computer OR just download the trial version and enter your activation key.

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Michael:

 

I think SSA has to be active to get into the digital locker

 

Lew

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SSA does not have to be active to get into the digital locker

 

 

thanks for the clarification 

 

Lew

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Jenny, call Sales during their office hours and they can then give you something other than opinions.

 

DJP

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