MParker

Lost or misplaced USB lock

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I have not used my CA for several years, moved an somehow have lost my USB Hardware Lock. My CA version 10 will not work. Just wanted to do a new home for a friend. Going nuts because I cannot fine the small device. I called customer support yesterday an feel I was slapped in the face; advised it would $295.00 to replace. *&^%$#@.

 

Does anyone know of a work around? I would not mine paying a few bucks for something that should not cost more than several dollars! CA has always seemed to be a good company. Both the excellent support system, as well as, the forums made working with CA, a breeze. Thanks for any advice or help.......!

 

Mitch Parker   

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I think your out of luck, as long as you have to pay for the dongle, you might as well just upgrade to X6 for a little more. X6 is so much more than ver 10. Night and Day.

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The drafting gods just decided I had been punished enough,....... I just picked a sealed bag of telescope lenses which I am happy to report also contained my software USB lock. Moving stinks........

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Mitch:

 

you are VERY,VERY lucky

 

the cost quote should have been $1595....

 

CA doesn't replace lost hardware keys

 

so as Perry your only option would have been upgrading to X6

 

CA says to treat the key the same as cash

 

a business can purchase NAMED insurance to cover lost business property

 

BTW:  why feel like you had been slapped ?

it's not CA's fault you almost lost the key....

 

 

Lew

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Yes I am very happy I located the dongle; if true that a two dollar item would have forced me into a buy a upgrade type situation I would not be a happy camper, I am retired an only use the software when a friend or a charity asks for my help getting through all the hoops the building departments put folks through. I already paid for the software, a lock, should be something easy to replace for a valid user! My opinion, of course!! 

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CA has not always been the best when dealing with customers. Overall I think the support is good. It just so happens that I am not sure if some of the personnel who handles the phone lines are very good with dealing with clients. Some of the staff needs to take a lesson in listening to their customers while being able to subtlety telling their clients to pack sand without their customers knowing it.

I should probably take the same class. Ahhhh, the art of the salesman, there is a reason why good sales people make good money.

On a positive note, CA personnel are always available, something that many companies do not offer these days. It is hard to form a negative feeling about a companies personnel when you can't even speak to them.

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the problem is that CA has no way of knowing if you gave that lock and software to someone else

while retaining a copy for your self

 

thus, if they replace a lost lock then they might be giving away a sale...

 

if the lock is broken then CA will replace it for a small fee

 

stolen locks they decide on a case by case basis

 

you can also ask for someone to donate their old lock if they have upgraded

 

I have donated my 9.5 and 10 and X1 keys to various needy users

 

CA requests that the donor verify that the needy one has a valid license

 

Lew

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I'm in a similar boat, I'm in desperate need of accessing and editing my archived CA-9.5 drawings without destroying them.  They won't upgrade.  Unfortunately my old hardware lock is a "parallel port", need I say more. In spite of my current x8 licensing, Chief Architect's stand is "too bad."  Any one have a 9.5 usp lock available that I might be able to buy, beg or steal? In three years, I have not been able to find an e-bay replacement or alternative.

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Quote

 

Chief X8 can open 9.5 plans

then save as X8 file

 

Lew

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On 8/22/2017 at 4:09 PM, JohnDuncan said:

I'm in a similar boat, I'm in desperate need of accessing and editing my archived CA-9.5 drawings without destroying them.  They won't upgrade.  Unfortunately my old hardware lock is a "parallel port", need I say more. In spite of my current x8 licensing, Chief Architect's stand is "too bad."  Any one have a 9.5 usp lock available that I might be able to buy, beg or steal? In three years, I have not been able to find an e-bay replacement or alternative.

 

If you have a Parallel Port Hasp ???  the simplest thing to do would be to buy a PCIE to Parallel Port Card ...$25-$50....just make sure it has Drivers for your OS

 

https://www.amazon.com/StarTech-com-Express-Profile-Parallel-PEX1PLP/dp/B004G7O2AC/ref=pd_cp_0_2?_encoding=UTF8&psc=1&refRID=1CPBGBER62ZXTX2DG8Y1

 

or even a USB to Parallel Port Cable may work ??? $10

 

https://www.amazon.com/C2G-16899-Parallel-Printer-Adapter/dp/B000UX21PY/ref=pd_sim_0_2?_encoding=UTF8&psc=1&refRID=1CPBGBER62ZXTX2DG8Y1

 

I would do more research , the above are just examples for you... I am NOT saying they will work....

 

 

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