michellejensen7 Posted February 7, 2015 Share Posted February 7, 2015 When I did an elevation or perspective, nothing would show up, just a white blank page. I followed some instructions on the Chief Architect Support page and changed some of my rendering preferences and now I can see the elevations and perspectives but it still doesn't look quite right as lines are missing etc. I've gone to HP.com to update my driver but it says there are no available updates. Not really sure where to go from here..? Do I not have the right requirements? Do I need a new laptop or is it a simple fix? Laptop I'm using- HP Pavilion dv6 Notebook PC, Windows 7, 64-bit, 8GB Microprocessor- Intel® Core i7-2670QM CPU @ 2.20GHz Graphics Device 1- Radeon HD 6770M Graphics Device 2- Intel® HD Graphics Family Any input would be great! Michelle Link to comment Share on other sites More sharing options...
DRAWZILLA Posted February 7, 2015 Share Posted February 7, 2015 Make sure you are using the ATI card and not the Intel one. Link to comment Share on other sites More sharing options...
michellejensen7 Posted February 7, 2015 Author Share Posted February 7, 2015 Is that the Radeon one? When I'm in Chief looking at my video card info it shows Intel... How do I change that? Link to comment Share on other sites More sharing options...
DRAWZILLA Posted February 7, 2015 Share Posted February 7, 2015 Not knowing your computer, Some change it in the Bios and some change it in the video card controller DBX. Yes the Radeon is a much better card Link to comment Share on other sites More sharing options...
Dennis_Gavin Posted February 9, 2015 Share Posted February 9, 2015 right click on your desktop and look for a menu item referencing your video card. You have to open it and in one of the tabs it will have an option to associate it with certain programs. These(my) instructions are general you will have to work your way through what you see. Link to comment Share on other sites More sharing options...
mbblakesley Posted February 10, 2015 Share Posted February 10, 2015 Michelle, This happened to me. May be the same situation. In the Preferences box, under the Render section, set the Hardware Edge Smoothing to none and see if it fixes it. https://chieftalk.chiefarchitect.com/index.php?/topic/3335-just-upgraded-and-rendering-stopped-working/#entry28284 Mike Link to comment Share on other sites More sharing options...
scottharris Posted February 11, 2015 Share Posted February 11, 2015 Michelle, in Preferences you can check which video card you are using. Radeon should have an app to choose with software programs use its card. You can also check to make sure your Intel driver is up to date; a good idea too for your Radeon driver. Finally, you can force Chief to use one of the video cards by right clicking on Chief's icon and select your video card. Link to comment Share on other sites More sharing options...
Doug_Park Posted February 11, 2015 Share Posted February 11, 2015 Here is an article from HP on this topic. I hope it helps. http://support.hp.com/us-en/document/c03048374 Unfortunately 3D graphics and hardware have always been a weak link in computers. We work really hard to try to make them work right. In fact a couple of the guys were working really hard to try to find a solution to a problem with Intel graphics yesterday. It is our desire to make every graphics card work as well as we can. Thanks for the information on your system it helps us to better understand the problems that you and likely many others are having. Link to comment Share on other sites More sharing options...
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