DavidJPotter

Call Tech Support, you pay for it, use it!

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It is kinda frustrating to me about some of the questions asked on Chief Talk. Chief Talk is mostly other people's opinions and guesses which can be useful if the question is clearly stated in the first place

 

Anyone who has an "SSA" account is already paying for Tech Support, why waste your time making others guess what is wrong when you can call Tech Support and usually get data from "the horse's mouth"?

 

DJP

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...........why waste your time making others guess what is wrong when you can call Tech Support and usually get data from "the horse's mouth"?.......

 

 

Several reasons:

 

1.  I learn a lot from other people's questions.

2.  The less time we waste of CA's time,  the more money they will have to improve the program

3.  Many times I think the users either know or are willing to share their knowledge more that CA.....  It seems as if CA does not always have the time to answer all of our questions.......

 

but I agree,  if the knuckleheads on this site can not help an OP,  by all means dial up support.

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I have contacted tech support on occasion. That was for technical issues. Therefore tech support seemed like the correct venue. For training issues, where I am pretty sure I am botching how to work the program, I have the generous community on this site to cater to my every need. I sometimes cater as well. This is a fantastic shared economy of information. The closest thing to socialism that money can buy.

 

David, be a better comrade. Na zdorovye!

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I called tech support about an issue I was having and they referred me to a post on Chieftalk.  It was my own post.  IOW, I knew more about the subject than they did.  But my post didn't answer the question I had.

  • Upvote 3

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I called tech support about an issue I was having and they referred me to a post on Chieftalk.  It was my own post.  IOW, I knew more about the subject than they did.  But my post didn't answer the question I had.

 

lol,  that is funny.

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Joe, does that mean you get some SSA money back ?

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If it wasn't for this forum and all the forum posters, I probably would not have any good reading material on the ins and outs of Chief Architect.

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