Chief_QA

Update your video card driver, AMD released a consumer driver the Adrenalin 21.6.1 version to resolve some issues in X13 that were on their end.

You can now go to your preferences dialog and on the reset options panel there is an option to reset migration if you want to migrate again from X12.

If you want the X13 Real Time Ray Tracing to work for you it would be better to get the AMD RX6000 series card if you want to stay with AMD.

That is what I am trying to find out, to see if this setting can mitigate this issue on Windows.

Glenn, I don't believe so, I am just trying to determine why some users on Windows don't have this issue at all, just gathering more information is all at this point.

Just out of curiosity, do you have this setting On or Off? It can be found in the Display settings area.

Do you have any side windows on your secondary monitor? If so, keep all of your side windows on your primary display, library browser, project browser, etc, this will reduce the chances of having toolbar issues.

View>Toolbars it is a toggle

I have seen both iterations, I get them all bunched up in the corner like I showed, and when chief is restarted or reset the toolbars then become all on 1 line.

This is what it looked like for me.

Glenn, I don't know at this point yet. I was also able to reproduce it on my PC, the first time was on a mac. Both times it happened I was opening a new plan. My toolbars were locked, I added the layerset and dimension default controls to them, and working in both monitors going back and forth with the side windows floating. I think the floating side windows is the key, at least for me. This last time I had just gone into the library browser then went back to the primary monitor did a new plan and bam.

Good news, I got it to happen. Now if I can just do it again.

Glenn, that is very helpful information. I am planning on looking at this in the afternoon, I have a few more things to get done before I can get to this issue. We can just use this thread for now. Are you using the oob toolbars or a custom configuration?

Thanks Glenn, What I need to start is the exact resolution of each monitor, dpi, scaling, etc. Then which one is your primary monitor, what windows of chief are running on each monitor, a copy of your toolbars and the layout you have, side windows, which ones are displayed, where are they, docked, floating, then what are you doing when you notice them getting messed up. Are you sending stuff to layout, are you opening views, anything that can help us help you would be great. Screen pics are great to give me an idea of your window layout.

I remember this issue well, I reached out to our users on April 28, 2020 requesting more information so we could reproduce the problem in house, and we didn't get any of the details that I was asking for to help us help our users. I was prepared to set up as similar of a system as I could find, had a dev engineer ready to help troubleshoot, and was ready to fully commit to reproducing the issue. After no information was provided, I moved on to the next issue on my list. Any forums I have ever been on when an internal engineer contacts me for additional information I am eager to provide whatever they need to help me out. If we would have gotten that information we needed back then this issue would most likely have been fixed in that next update.

X12 will run on Big Sur, we are still evaluating whether or not X12 will run on Mac devices that have the M1 chips, the Rosetta translation app is not friendly to OpenGL apps, but we are in the midst of receiving hardware and will test and evaluate. We will be updating our system requirements when we have completed this evaluation.

Are you running the latest update 22.2.0.54 released on 4/21?

We have been trying to reproduce this in house for a while, is there anything you can provide that will help us determine what the trigger is? Are you floating certain toolbars and/or side windows? Are you using multiple monitors or only a single monitor? Are your multiple monitors the same resolution? Is this on a laptop and you use a docking station? What was the last thing you did when you noticed your toolbars were scrambled? Are you switching between views? What OS, screen resolution, screen dpi setting, video card, and can we get a copy of your toolbars?

We just released an update to resolve this issue.

The 21.3.1.1 update is now live.

We are working on a fix and will have an update out as soon as possible.

For his raytrace issue it could be this problem:

The missing DLL was provided in a windows update KB2999226 which may not have been installed on your system or maybe failed to install. If you run the Visual C++ Redistributable for 2015 found on the Microsoft website it should resolve your problem. https://www.microsoft.com/en-us/download/details.aspx?id=48145

Do you have a link for this data? I went to their website and I didn't find anything like you mentioned at all. I wouldn't consider "most affordable processor" defining any performance criteria like you mentioned. All I saw was some old outdated information involving a few laptops and a couple of HP desktop computers. Nothing covering Windows 10 at all, in fact some of the listings didn't even have Windows 8.1, only Windows 8. I especially like their Mac solution which is just run Bootcamp, no native solution at all. Running a directX software based system on a platform designed for OpenGL would not be something I would ever want to do. Do you know if they perform any OS certification testing like we do? We are Windows certified for Windows 10 and have been doing this since their certification testing became available. Our products are also used at Microsoft for their own OS update testing. I would really like to see this data and how we could improve our system by just recommending a few high end systems or cards and eliminate the freedom of our users to "run what they brung"

Yes it is, you need to request it from our website in the normal fashion, there should be a choice to request either X7 or X8 now.