Chief Architect
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About Chief_QA

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  1. Chief_QA

    Menu bug

    I have seen both iterations, I get them all bunched up in the corner like I showed, and when chief is restarted or reset the toolbars then become all on 1 line.
  2. Chief_QA

    Menu bug

    This is what it looked like for me.
  3. Chief_QA

    Menu bug

    Glenn, I don't know at this point yet. I was also able to reproduce it on my PC, the first time was on a mac. Both times it happened I was opening a new plan. My toolbars were locked, I added the layerset and dimension default controls to them, and working in both monitors going back and forth with the side windows floating. I think the floating side windows is the key, at least for me. This last time I had just gone into the library browser then went back to the primary monitor did a new plan and bam.
  4. Chief_QA

    Menu bug

    Good news, I got it to happen. Now if I can just do it again.
  5. Chief_QA

    Menu bug

    Glenn, that is very helpful information. I am planning on looking at this in the afternoon, I have a few more things to get done before I can get to this issue. We can just use this thread for now. Are you using the oob toolbars or a custom configuration?
  6. Chief_QA

    Menu bug

    Thanks Glenn, What I need to start is the exact resolution of each monitor, dpi, scaling, etc. Then which one is your primary monitor, what windows of chief are running on each monitor, a copy of your toolbars and the layout you have, side windows, which ones are displayed, where are they, docked, floating, then what are you doing when you notice them getting messed up. Are you sending stuff to layout, are you opening views, anything that can help us help you would be great. Screen pics are great to give me an idea of your window layout.
  7. Chief_QA

    Menu bug

    I remember this issue well, I reached out to our users on April 28, 2020 requesting more information so we could reproduce the problem in house, and we didn't get any of the details that I was asking for to help us help our users. I was prepared to set up as similar of a system as I could find, had a dev engineer ready to help troubleshoot, and was ready to fully commit to reproducing the issue. After no information was provided, I moved on to the next issue on my list. Any forums I have ever been on when an internal engineer contacts me for additional information I am eager to provide whatever they need to help me out. If we would have gotten that information we needed back then this issue would most likely have been fixed in that next update.
  8. Chief_QA

    Apple Silicon / macOS 11 Big Sur

    X12 will run on Big Sur, we are still evaluating whether or not X12 will run on Mac devices that have the M1 chips, the Rosetta translation app is not friendly to OpenGL apps, but we are in the midst of receiving hardware and will test and evaluate. We will be updating our system requirements when we have completed this evaluation.
  9. Chief_QA

    3Dconnexion Spacemouse on Mac

    Are you running the latest update released on 4/21?
  10. We have been trying to reproduce this in house for a while, is there anything you can provide that will help us determine what the trigger is? Are you floating certain toolbars and/or side windows? Are you using multiple monitors or only a single monitor? Are your multiple monitors the same resolution? Is this on a laptop and you use a docking station? What was the last thing you did when you noticed your toolbars were scrambled? Are you switching between views? What OS, screen resolution, screen dpi setting, video card, and can we get a copy of your toolbars?
  11. Chief_QA

    X12 update - loss of relinking referenced plan files

    We just released an update to resolve this issue.
  12. Chief_QA

    New update: HUGE Edit Area Bug

    The update is now live.
  13. Chief_QA

    New update: HUGE Edit Area Bug

    We are working on a fix and will have an update out as soon as possible.
  14. Home Designer pro user...

    Hi, could someone help/inform me, re cad lines at an angle or any angle? the lines are jagged and pixelated.

    My question is, is this normal or is it my PC or the lack of a proper graphics card. It's driving me crazy... HELP!!


    1. solver


      Please start a new thread to as a question, and ...

      You have found the forum for the Chief Architect branded products.
      Home Designer users have their own forum, HomeTalk, where you will find suggestions based on your software.

    2. brianeberhard



  15. I need help with the library locking up after each use.  I can work within the design, but the library does not work after any placement of materials and I have to restart Chief.  Any suggestions?

    1. Chief_QA


      You should contact our Tech Support so they can help you through this issue if this is on our released version, if this is on the Beta version then you should report the issue through the Beta reporting tool which can be found in the program at Help>Report Program Issue.  This way we can get the detailed information needed to resolve this issue.