Doug_N

Back when I was on the tools, there was a saying that the contractor with the worst estimator often got the job.

Change your settings for footings in Default Settings, Foundation, Edit Default Foundation Wall, Footings

Gene, I did a little slicing to see what was going on. This is some sort of visual artifact and should be reported to CA support. The floor is not being clipped correctly and if you change the floor to only have one layer of concrete, the problem disappears. What is happening here is a Z fight at the surface of the stem wall and shouldn't be happening at all. A work around is to place the insulation as a slab stopping at the footings. That is, obviously, a manual operation and is just a bit of kludgy work around, but it will work. Doug

You know something? I have wanted to do this on purpose sometimes and could never do it! I am still trying to sort out what is going on here.

See PM Alan

In the case of X-14, that is not the case Glenn

You might also be able to do that with roof planes. Sometimes I need to do that with a sloping wall and the roof planes worked for that. Here is a lighthouse that I designed for the Whitby Yacht Club.

My bet is that it is not frozen. If you are opening files from previous versions of CA then x-14 is looking for and can't find those files. Unfortunately, the program, with regards to user inputs, remains suspended until the project timer runs out. At that time, you can work on replacing the missing files or helping the program to find them. It would be a good idea if CA could allow the user to stop the search and to help manually within a second or two of encountering that problem. One other place that CA X-14 suspends user input is when there is some problem in the library. I currently have that problem every time I need a range. I have to wait for CA to time out before I can select a range, and if that range is not in the library window, and I have to scroll, then the waiting starts anew.

I am going through money like I had my own printing press! A few days ago I bought a Matterport Pro2 camera. I have yet to use it and ran into to some vexing problems when trying to subscribe to Matterport for the company to process the scan files so that I could actually use the camera. I opted to enroll in the Matterpak Professional package and took the plunge to pay for a year in advance. There are significant savings in doing that. Here is where the adventure begins!!! Matterport did not accept my perfectly good business VISA credit card. Before anyone raises any eyebrows, my card is not at its limit, not in arrears and has way more space than would be required by the cost of the subscription. So, what happens next? The nightmare of Matterport customer support when something goes wrong. Again, this is my point of view, and my opinion about how to run a company, so take that into account as I relate my storey. For some background about who I am, and my experience in managing a company. My background includes the ownership and successful operation of two companies that had multiple employees. I had an excavation company that I ran for about 10 years and sold when the opportunity arose. That company was tiny with only 4 employees. After that I had a steel fabricating company and ran that for another 10 years, with 24 employees. The company had awards and recognition for excellent customer relations and for quality of work from clients like IBM, Telex, GM and Chrysler. We did business in Canada, the US and in Europe. Still not a company as big as Matterport, but there were things that were done well, and the clients recognised that. Matterport is not set up to deal with anyone outside of the US, although their website would lead you to believe otherwise. Matterport does not know how to deal with a credit card problem that is not a problem with the card, nor the issuing bank but with the card processing at their card processing company. Matterport also does not have a great way of dealing with other methods of payment. There is only 3 ways to pay Matterport. 1) Credit card 2) Wire transfer and 3) Cheque. As of now they don't use PayPal. Another problem with customer support is that you only learn the first name of a rep. For example, I had wire transfer instructions sent to me by someone named Rc. It turns out, when I went to the back to get a wire transfer done, there wasn't enough information to actually do the transfer. The bank needed more info. So I called Matterport, while standing at the counter in the bank and asked for more information. After being transferred to two other people I ended up with a rep who, after I explained the situation, sent me an email with the rest of the info, except.... it didn't match the account information that the first person Rc sent. This raised all kinds of alarms with the bank people, and they then refused to do a wire transfer to Matterport, suspecting that this was some kind of scam because the credit card didn't work (they checked the card and said there was no hold on it) and the banking information didn't match. They (the bank people) said that Matterport should sort out the credit card problem and have them call their card processer to find out what the problem was. There is a lot more to the storey, but in the end Matterport suggested that I get a credit card from some other bank and try that. Some other bank? Isn't that implying that the bank is the problem? So what did I do? I had a personal VISA credit card with the same bank. What do you know, Matterport accepted that card. Why? I have no idea. A note about Matterport people when you do get them on the phone. They are amazingly polite, engaging and care about communicating whatever they can. They stay on the phone with you, and if they put you on hold, come back every couple of minutes to let you know that you are not forgotten. Cudos to Matterport customer service reps for that. So the saga will continue as I look forward to the first project using this monster of a camera. By the way it looks very well built! Rugged with well-designed handling features.

You may be in the wrong place to try to sell a license, most of us have a full license already. Have you checked with CA about transferring the license to someone else?

But why would a construction line have any effect on bumping? I just don't get it. How can I turn that off, just for the construction lines? I still want to be able to select them, so putting them on a locked layer is out of the question.

I can't drag anything past a construction line. Is there a setting that I am missing?

I have figured out one of the problems, and the fix, well sort of. The problem is that the old layout files may have reference to either library items or PDF files, such as surveys that X-14 can't find. It tries to resolve these files and doesn't stop (and won't let you do anything either) until it times out. In my case, that took about 2-3 minutes. The file then opens. If you then try to open the plan file by clicking on an inserted view in the layout, again you have to go through the long wait until it times out. Trying to do a file check and link also creates a really long wait, very frustrating indeed. Now the good news. Do a file check for missing files, and don't try to fix them. Make note of the file, and where it is looking for the file. Then delete the reference. Next re-insert the pdf, or referenced file manually. Nest time the file opens like silk. No problem. I can't speak for others, but part of the problem in my case is because I am also running a new computer, new drives, new everything. That prevented X-14 from importing my user library, As a note of caution to others, make sure that you export your library, especially all those precious blocks that you made to some known place so that you can import them again. That one missed step is causing most of my problems with X-14, at least as far as I can tell.

Neither of those are on in my situation. It can take minutes for CA to load an old file, and the same thing happens from time to time with library files. Task manager just reports CA not responding.

I have experienced that, and reported it on the X-14 report link. CA reports that they can't duplicate the problem. It persists on my computer (not the one in the signature line, but my new computer with a RTX 3080 Ti Video card. Windows 10 i7 1200k cpu.

You're welcome

References?

First make sure that the 1st floor type is setup correctly. Remove any reference to lumber and framing etc. Then prepare the foundation configuration. 1) Make the foundation wall a pony wall with the upper wall being a reduced thickness 2) Set the structure of the foundation wall hang the platform. Adjust the height of the pony wall upper segment to be the same and the thickness (unless you wall something else). And this is what you get

Dermot, Thank you for being present in the forum. You are constantly helpful and proof that CA cares about its users, and that makes us all grateful to be using CA.

I see, it is actually at the other end of the copy paste process. Thanks Eric!

The only option I see when right clicking on a library option is to copy. There is no option to copy a link that I can see.

Yes, first of all make sure all rooms have default values for floor and ceiling heights (unless you have a specific reason for making them something else.) Then make sure all rooms are in the same framing group. Framing should then work properly. If there is a room with a floor level other than the default, that room will have a rim joist all around it.

As would luck would have it, this is a custom house, and a single storey ranch at that.

Ah now there lies the rub.... Just how in the heck would you do that, in some sort of meaningful time. In my experience doing material take-off is a profession in its own right. Not something that, hey what the heck, yesterday I was a brain surgeon, and the day before that an economics expert, tomorrow I will do construction material take off. Sigh...