Eric_S

The backup doesn't physically copy these catalogs, but keeps track of which ones you had when you made it. When you restore from backup on your new machine, the Core, Bonus and Manufacturer catalogs that you had on your old machine should start downloading from our servers.

Yes, see this forum post:

Hello, To clarify what @SHCanada2mentions, there was a problem during X17 Beta where catalogs could not be downloaded from the Library Browser. As far as I'm aware, this has been fixed for the majority of users, after they have signed out and back in again. If you're already signed in, and then browse catalogs from the Library Browser, the ones shown should be available for you to download.

Hello Jim, With this option, the layout box is placed on the page so that the CAD point sits on the left side of the box, centered vertically. CAD points placed in Plan do not affect this. This is clearer when you select the layout box:

That is unusual, what happens when you mouse over the edge of the window, do you get resize indicators (looks like two arrows)? You can reset your side window layout:

Are you referring to the Plan Materials dialog? Your material won't show up in here until you apply it to an object in your plan.

You might not have write permissions for this folder. Right click the folder -> Properties -> Security and see if your username has sufficient privileges to write.

Your path is unusual, but not necessarily a problem. (Typically would be /Users/lia/Documents/Chief Architect X16 Data/, not a subfolder of it) Please contact Technical Support and provide them with /Users/lia/Documents/Chief Architect Premier X16 Data/Textures/-My Textures/Database Libraries/User_Library.calib

See the Folders panel in Preferences. If you've never changed this before, it will be in your Documents (not a network drive)

This could mean your User_Library.calib is corrupt. Please contact Technical Support and send them the file so we can look at it. Do you host your user library on a network drive or file sharing app?

I don't think there was an ability to pause the core catalog download in previous versions. But it would be a nice improvement!

Hello Sharon, Thank you for bringing this to our attention. This is not an intentional character, and appears to be showing where the trademark character (™) was intended. You can ignore this, and we will be looking into a fix.

The catalog's ID does not match what is on our server. The catalog contents themselves may be perfectly fine, but it won't receive updates until you delete this catalog and re-download (from the 3D Library, or from within Chief). See this article: https://www.chiefarchitect.com/support/article/KB-03174/message-the-catalog-could-not-be-found-on-the-server.html

You don't need to expand folders if you're using the Filter Results panel (see Glenn's image). You can toggle off the other panels (right click in an empty space) to fit more thumbnails on your screen. You can also use Ctrl + Wheel to change the zoom level.

Sorry to hear you're having issues. Please contact technical support about this.