Eric_S

Chief Architect
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  1. Hello, yes this is new to X18. The plotline thumbnails (which you see in X17) have been replaced with 3D. We tried to provide useful thumbnails for different object types, sorry to hear this was a step down for you. I'll enter your feedback in our request database. Thank you!
  2. I didn't have the same issue sending that camera to layout. If the problem reoccurs please let us know.
  3. @portrait@KDsnyder@ChiefGalloway Please try the troubleshooting I posted in my previous 2 posts on this topic and contact technical support. There was a program update released this week that addressed some library performance issues. If you haven't already, please install it. Since then, we've only seen similar performance between the X17 and X18 Library Browser on our end -- but it's hard to capture all the differences between our setup and yours on this forum.
  4. When you double click a file, Windows will open whatever is set as your default application for that extension (.calib) - it sounds like this is X17, and the catalog you downloaded was for X18. You can associate .plan, .layout, .calib, .calibz and .caproj extensions with X18 by going to Preferences -> General -> File Management -> Associate Files With This Program... Or, right click a .calib in Windows Explorer, Open With -> Choose Another App... Select X18 and choose "Always". Then, double clicking will import it into X18.
  5. Windows will open the .calib to whatever is set as your default application - it sounds like this is X17, and the catalog you downloaded was for X18. You can associate .plan, .layout, .calib, .calibz and .caproj extension with X18 by going to Preferences -> General -> File Management -> Associate Files With This Program... Or, right click a .calib in Windows Explorer, Open With -> Choose Another App... Select X18 and choose "Always".
  6. It looks like I was responding to your post pre-edit. If searching is slow, here are some more troubleshooting options: * Does turning off Include Web Results help? (the top-right icon) * Is your System Library Database Folder on a slower / network drive?
  7. Hello Jim, Something that may make a difference is if you have an antivirus program with real-time protection. Since Chief Architect Premier X18.exe is a new program, it may not be in the list of exclusions (whitelist), and you can try adding it, then restarting your computer. Here are some other questions / things to experiment with: Does it happen only for the first selection in a program session? This can take a lot longer as the library browser is initializing. Are you using Project Management? Does it happen the same for items from the core catalogs V.S. your user catalog? Does it happen even with the preview panel hidden? Is your current plan template particularly complicated? Have you cleaned your Temp directory recently?
  8. Hello, In the Project Browser, you can right-click a plan and do "Export Disconnected Plan...". Expect to get a warning that this does not include any referenced files, and is not intended for actually sharing your full work.
  9. Hello, we are aware of this issue in X17 and hope to have it fixed in the next version. As a workaround, in the print dialog, please try unchecking "Update Automatically", and use the "Update" button manually.
  10. Hi Rene, sorry to hear you're having trouble with missing textures. We have some requests to improve the asset manager which are prioritized, but please report your own suggestions if you haven't done already. It could also help us to know how you are getting hundreds of missing textures. Are these all from when you started using X17?
  11. Mac spell check does not flag words written in all caps as incorrect. I believe this is general behavior across multiple Mac applications.
  12. Hello, I'm not aware of a way to do this in X16, but X17 has a preference to use Standard on launch. It's located in Preferences -> Appearance -> Dialogs/Side Windows -> Material Previews -> Prefer Physically Based on Launch. Uncheck this to get the behavior you want.
  13. Hello, could you try signing out and back in again? These options can be found in the "Account" menu at the top of the screen.
  14. Hi Cubrad, Try right-clicking this folder, go to "Delete Catalog". Then, go to the the "Library" menu at the top of the screen, and click "Install Core Content".